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Infected, Admin Status Not Recognised Either

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#1 Emz32


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Posted 27 October 2007 - 05:11 AM

My step daughters laptop is badly infected with we dont know what. My partner is administrator on it.

On start up, we get an error message - softwrap file error 1. We go in as admin, start, run, then type in msconfig, the prob seems to be caused by something called 'SOUNDMAN'exe. BUT admin status is no longer recognised, so we cant uncheck it from the list to see properly.
None of the programs are working properly, the internet opens window after window and is really slow, we cant run SpyBot, we have tried to run SDFIX in safe mode, but it doesnt work, as admin status is not working, it wont recognise the change. Her Norton antivirus completely crashed last night and said it had expired. (it shouldnt have done) We cant seem to do a damn thing as admin status lost-if we can at least get that back (have tried account settings but we cant change anything due to the same reason)we can try to run some of the other things (SDFIX & SpyBot for starters) as a last ditch attempt to do something, we tried to system restore, but this didnt work again coz of lost admin status.
What on earth can we try now please?
Cheers, Emz

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#2 Emz32

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Posted 27 October 2007 - 06:27 AM

Have been looking up various error messages etc, I think its got a virus called WhatAboutADog? which seems to have been triggered by un-installing Blubster? (groan-she had been told not to install Blubster),can this be right?
have followed the first couple of steps in the hijack a log bit, start>run>cleanmgr for temp files,temp internet files, & recycle bin, and currently trying to run SpyBot & have downloaded and saved to memory stick AD Adware 2007 free to run after that. Anything else i can be doing? Does this sound right so far?

#3 quietman7


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Posted 27 October 2007 - 07:48 AM

WhatAboutADog is related to the Downloader.Agent.awf. It is a particularly difficult infection to remove without expert help because it moves legitimate executable files from their correct location into a 'bak' folder created by the malware.

Please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. If you can't perform a step, then skip and continue with the next. In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install HJT in the proper location.)

If HijackThis will not run, try renaming it. Open the HijackThis Folder, right-click on the HijackThis.exe file and rename it Scanner.exe. Double-click on Scanner.exe (which is still HijackThis) and then run your scan. If needed, change the .exe to something else such as .bat, .com, .pif, or .scr. Example: Scanner.bat or Scanner.com

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".
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