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Help! My Usb Mass Storage Device Has Malfunctioned!


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#1 angel_on_line

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Posted 26 October 2007 - 06:52 PM

Please Help! I had an error message box popped up about 25 minutes ago stating "The USB Mass storage device has malfunctioned and exceeded the power limits of its hub port. You should disconnect the device."
What do I do? What is the USB Mass storage device? If I shut down the computer I am concerned that it won't come back on. I have a HP all in one printer, a dsl box and a seagate external hard drive. Could it be any of these?
I do not know what to do at this moment?
When I look up the details about the driver it says that it is C:\Windows\System32\drivers\USBSTOR.SYS


Sincerely
Angelonline

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#2 garmanma

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Posted 26 October 2007 - 07:11 PM

Welcome to BC
I would say it's your USB hard drive
Mark
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#3 angel_on_line

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Posted 26 October 2007 - 07:16 PM

Thank you for the welcome Mark,
Do you know anything about this type of issue? Should I unplug everything except for my mother board? I am not sure what to do. At the bottom of the power surge message it says "to reenable the port, disconnect the hardware and click Reset (on the message box). IF you click close, the port will no longer function." THAT SOUNDS SERIOUS! So sorry for the caps, I am a little on edge. Do you have any advice?
Thank you
Angelonline

#4 angel_on_line

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Posted 26 October 2007 - 07:48 PM

Please mark this solved! It was my seagate external hard drive! Thanks for your help!
Angelonline

#5 rigacci

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Posted 11 November 2007 - 07:47 AM

To prevent this from happening again, you can get a USB hub that is powered by an AC adaptor. The problem is that the external Seagate was demanding more power than a typical USB port is capable of supplying.

Here's an article about it:

http://www.microsoft.com/whdc/system/bus/USB/hubs.mspx

A Hub that is powered by an AC adaptor will cost you $20 and solve everything. And give you a bunch more ports.

DR




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