Posted 25 October 2007 - 10:56 PM
Hi, please help! I know this may have been asked before, but Its quite late at night/early in the morning, and I'm just stressed out at this computer, lol. Anyway, Explorer will not load at all on my computer, apart from in safe mode, on the administrator account. Its quite an old computer, and I just want to get the files off it, as we bought a new computer becuase of this problem, but all our photos and stuff are on there, so I'm hoping I can get them back.
There is a new volume that we had recently installed, but it cannot be accessed because it is only the desktop image that comes up, you can open task manager, but explorer.exe isnt there, and its the same in safe mode on every account apart from the administartor account. However, I go to click on control panel or my computer in safe mode on Admin, but nothing loads, I can't click them, they are just application symbols. I've serached desperately for a Windows xp disc, but I'm sure it came pre-installed on the computer, and so now I'm doubting that we have one at all, I can't even try that. I just want to get the files from that hard drive onto portable hard drives or onto the new volume, without bringing the obviously corrupt system files, or even better still, fix the corrupt system files, in order to gain access to the files I lost. If i need a Windows xp disc, where can I get one? Any ideas will be really, really, really appreciated, as I know very little about computer diagnostics.
Thankyou so much.