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Can A Printer Firmware Update And/or Driver Update Be Reversed?


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#1 Gloria B

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Posted 25 October 2007 - 12:22 PM

Can a Firmware Update and/or drivers on printers be reversed?

I am new to BleepingComputer, so I do not know which Forum to post this to, as this issue involves multiple forums: Hardware (HP Printers), Software (Firmware & Drivers), Operating Systems running Windows 2000 and Windows XP.

At my workplace, we have many HP Printers on the network. HP sent me a link promoting HP Easy Printer Care. I figured I would try it (big mistake) because I take care of all of the printers in our building. So this Easy Printer Care tells me that there is updated Firmware for my printers. So I get the firmware and install it. Of course, HP didnít really explain how to install it. I had to look it up to actually do the install. After installing it, HP tells me that the Firmware Updates still need to be updated!?!

Now the end users are having problems when they print. Multiple users are having the same and or different problems. The problem that has the most reports to me are: When someone is printing a document and they want to change it from portrait to landscape, they click on properties and receive an error message that reads:

Function address 0x2e2a5aa caused a protection fault. (exception code 0xc0000005) Some or all property page(s) may not be displayed. Click OK.
Then another windows pops up saying: Operation could not be completed. Click OK.

The function address is always different (for different users or systems) The exception code is always the same. The User cannot make any changes in order to print.

I have tried a hard reboot on the printers to default back to factory settings, but nothing seems to change. Am I doing that correctly?

Does anyone have any suggestions? Please advise. Thank you.

Gloria B.

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#2 garmanma

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Posted 25 October 2007 - 01:33 PM

You can go to Device Manager and find the printer and in properties it gives you the option to "roll back" the driver to a previous version. A firmware update and driver update mean 2 different things, to me anyways. My understanding is a firmware update offers "improved" instructions to the onboard chip of the device. What does HP say about the problem?
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#3 Gloria B

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Posted 26 October 2007 - 03:52 PM

Hello Garmanma,

Thank you for the advice on the roll-back. I've checked out the HP website and some suggestions have helped, others have not.

Today we had a new error message appear: Printer operation cannot continue due to lack of resources. I looked that up at the HP website and found out that that is strictly a Drivers Error. And one department was totally unable to print. I followed the guidelines, and finally got them printing. I attempted the same with the other affected department and it did not work. Very frustrated about that. TGIF.

And, in the future, I will only post to one forum. Thank you for the advice. :thumbsup:

Gloria

#4 garmanma

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Posted 26 October 2007 - 04:31 PM

I'd be curious to see how your network(s) and printers are set up. Are all computers using the same OS?
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