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Microsoft Crm Issue


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#1 mlbrown

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Posted 24 October 2007 - 01:37 PM

So i've been assigned an issue with CRM and have not used the product before. So any help would be greatly appreciated. The problem seems to be that a former employee of my company has been removed from the domain, and active directory thus CRM seems to be continuously have connectivity problems when a user tries to reach the contact information that was owned by the former employee...again any help would be nice...no one around here seems to know what to do about the issue...

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#2 mlbrown

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Posted 24 October 2007 - 02:03 PM

to add a little more to the issue they have given a thought to readding the user to active directory however, is there a way to tie the new account to the former...

Edited by mlbrown, 24 October 2007 - 02:06 PM.


#3 garmanma

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Posted 24 October 2007 - 02:31 PM

Not really sure of your software. Is it possible the employee had his account password protected? sounds like a problem for the IT dept. or is that you?
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#4 mlbrown

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Posted 24 October 2007 - 04:08 PM

I am the IT support for the problem, I just started and the guy before me was unable to resolve the issue before he left...kinda lost on the whole topic with two of the people involved on the topic no longer here...




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