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One Usual Suspect And Unknown Number Of Accomplices...


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#1 hermanocleas

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Posted 23 October 2007 - 05:10 PM

Here's the scenario:

Using WinXP SP2 I am unable to do the following because of these issues:

1. Browse the internet
When I try to access the net to browse to a page it displays a window saying the following: "http://1/ - and doesn't display anything"
2. Install antimaleware/spyware apps unless in safemode (w/o network)
When I try to install apps in regular windows mode it say the following: "The Windows Istaller Service could not be accessed"
3. access control panel unless in safemode
When I try to access the control panel in regular windows mode I get a window that says the following: "This operation has been canceled due to restrictions in effect on this computer."

4. A window keeps popping up that says "Critical System Error" in the title are and then goes on to say "Warning!!! The system is restored after critical error".

I would have posted a hijackthis log but I am unable to easily copy and paste it to this post.

I have ran without success the following tools in safe mode to try to fix this issue.
AVG antvirus
HijackThis
Vundofix
VirtumundoBegone
Smitfraudfix
ComboFix

I appreciate any advice!

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#2 quietman7

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Posted 23 October 2007 - 07:25 PM

I would have posted a hijackthis log but I am unable to easily copy and paste it to this post.

Please explain. I don't know what you mean by this comment.

Download RogueRemover and save to you Desktop. (compatible with Windows 2000, NT, XP, Vista)
  • Double-click on rr-free-setup.exe to install in C:\Program Files\RogueRemover and follow the prompts.
  • During installation an icon will automatically be created on your Desktop.
  • If the program does not open after installation, double-click on the RogueRemover icon to launch.
  • Select "Check for Updates" and click Download if any are found.
  • Wait for the updates to finish downloading, then Close the update window.
  • Select "Scan" and follow the onscreen directions to remove anything found.
  • If nothing is found, exit RogueRemover.
  • If RogueRemover finds something, it will present a list of detected items.
  • Click "Remove selected", then Yes at the prompt.
  • Wait for the removal to complete and then close RogueRemover.
If using Windows Vista be sure to Run As Administrator.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under "General and Startup", make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Click Close to exit the program.

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#3 hermanocleas

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Posted 24 October 2007 - 11:44 AM

What I meant was that I am unable to access the internet from this particular machine and beyond that have no means to get the log from that computer to this post until I get the internet working properly. I'll try to stop and get a flash drive this afternoon.

#4 quietman7

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Posted 24 October 2007 - 11:57 AM

If you cannot get your Internet working, you are going to need access to another computer (family member, friend, etc) with an Internet connection. Then download the programs I recommended and save to a USB stick or CD.

While your at it, also download HijackThis Installer. This is HijackThis 2.0.2 but it is an automatic setup version which will install HJT in the proper location if we need to use it. DO NOT fix anything with HijackThis unless advised.

Then you can transfer these programs directly to the infected computer where you can use them.
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#5 hermanocleas

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Posted 26 October 2007 - 11:30 AM

Yep, that's what I have been doing so far.

(Keep in mind that the entire time I am in Normal mode or safe mode I get constant windows popping up saying: "Warning!!! The system is restored after critical error. Error code is 0x01FFEFAC. System Safety critically lowered now. Install System Error Fixer and Trusted Antivirus now?" that I just ignore and move aside.)

I ran Rogue Remover and these are the results:

While trying to update Rogue Remover I got the follwing error: "An error occured in function UpdateExists (2). Could not create a handle to the update file.Please report this problem to the RogueRemover support team."

I ignored the error message and proceeded with a scan. It found one item, autorun.exe, which I removed.

Next I installed and ran SUPERAntiSpyware and these are the results:

While installing SUPERAntiSpyware I got an message saying: "The Windows Installer Service could not be accessed. This can occur if you are running in safe mode, or if the Windows Installer Service is not currently installed."

I restarted the computer in safe mode and got the same message.

I already have HijackThis installed.

#6 quietman7

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Posted 26 October 2007 - 11:37 AM

Run HijackThis and post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

Edited by quietman7, 26 October 2007 - 11:38 AM.

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#7 hermanocleas

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Posted 26 October 2007 - 11:55 AM

Ok, Thanks Quietman.

#8 quietman7

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Posted 26 October 2007 - 12:28 PM

Your welcome and good luck.
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#9 hermanocleas

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Posted 26 October 2007 - 12:37 PM

This topic has been moved to: http://www.bleepingcomputer.com/forums/t/113801/major-issue-with-spyware-and-viruses/

#10 quietman7

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Posted 26 October 2007 - 12:47 PM

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusing, I am closing this topic until you are cleared by the HJT Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Thanks for your cooperation and good luck with your log.
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