Some infections are often responsible for registry alterations and accompanied by other types of malware files which need to be identified, then removed. Its time to have a deeper look as to what's causing your problems by creating and posting a hijackthis log.
Please read and follow all instructions
in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log
". You may have performed some of these steps already. If you can't perform a step, then skip and continue
with the next. In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install HJT in the proper location.
) If HijackThis will not run,
it. Open the HijackThis Folder, right-click on the HijackThis.exe file and rename it Scanner.exe
. Double-click on Scanner.exe (which is still HijackThis) and then run your scan. If needed, change the .exe to something else such as .bat, .com, .pif, or .scr. Example: Scanner.bat or Scanner.com
When you have done that, post your log
in the HijackThis Logs and Malware Removal
forum, NOT here
, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.
Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information
. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.