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Help Me


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#1 Moniqueray70

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Posted 22 October 2007 - 01:48 PM

My computer is logging on to internet explorer by itself. it has screens popping up telling me to download anti-virus protection. My screen saver completely changed by itself. Screens are popping up one after another. Can someone help?I'm using windows xp and internet explorer

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#2 quietman7

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Posted 22 October 2007 - 01:52 PM

Hello Moniqueray70 and welcome to BC

What programs are the pop ups asking you to download.

What OS (Win XP/2000, etc) are you using? What type of anti-virus are you using? Have you performed any anti-spyware scans? Have you tried doing your scans in "SAFE MODE"? Are you doing scans while logged into the "Administrator Account" or an "account with administrator privileges"?
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#3 Moniqueray70

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Posted 22 October 2007 - 02:14 PM

The programs are asking me to download, Adware remover 2007, Privacy Protector,Your privacy guard, Spyware& Malware Protection.I am using Norton anti-virus,i have not performed any anti-spyware scans.It takes so long to do anything because these screens keep getting in my way. I hope you can help, my 8 yr.old daughter uses this computer everyday for homework. Thanks !

#4 quietman7

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Posted 22 October 2007 - 02:28 PM

If your using Win XP or 2000, please print out and follow the generic instructions for using SmitfraudFix in BC's self-help tutorial "How to remove the Smitfraud/Generic Zlob".
(scroll down to where it says Removal Instructions)
If you have downloaded SmitfraudFix previously, please delete that version and download it again as the tool is frequently updated!

Next, download RogueRemover and save to you Desktop. (compatible with Windows 2000, NT, XP, Vista)
  • Double-click on rr-free-setup.exe to install in C:\Program Files\RogueRemover and follow the prompts.
  • During installation an icon will automatically be created on your Desktop.
  • If the program does not open after installation, double-click on the RogueRemover icon to launch.
  • Select "Check for Updates" and click Download if any are found.
  • Wait for the updates to finish downloading, then Close the update window.
  • Select "Scan" and follow the onscreen directions to remove anything found.
  • If nothing is found, exit RogueRemover.
  • If RogueRemover finds something, it will present a list of detected items.
  • Click "Remove selected", then Yes at the prompt.
  • Wait for the removal to complete and then close RogueRemover.
Then download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.) Do not run a scan just yet
  • Reboot in "SAFE MODE using the F8 method and launch SUPERAntispyware.
  • In the main screen, under "Scan for Harmful Software" click Scan your computer.
  • There are three scanning options. Choose "Perform Complete Scan" and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure they all have a checkmark next to them and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked to reboot, click "Yes".
  • If not, select Close to exit the program and reboot normally.

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