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I Have A Virus My Software Cannot Remove


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#1 STRESSED

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Posted 21 October 2007 - 01:52 PM

HI, ITS BEEN AWHILE SINCE IVE BEEN HERE AND FORGET HOW TO CONTACT YOU, BUT INEED YOUR HELP AGAIN PLEASE, I HAVE A VIRUS IN A TEMP FILE THAT MY AOL VIRSU REMOVER CANNOT REMOVE AND MY COMP IS MEGA SLOW...WOULD YOU HELP?

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#2 quietman7

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Posted 21 October 2007 - 02:10 PM

What OS (Win XP/2000, etc) are you using? What AOL virus program are you using and virus does it say you have? There should be a specific file name for the file that was flagged as a virus.

Have you performed any anti-spyware scans? Have you tried doing your scans in "SAFE MODE"? Are you doing scans while logged into the "Administrator Account" or an "account with administrator privileges"?

To help remove files in your temp folders, do this:

Download ATF Cleaner by Atribune & save it to your desktop.

Reboot your computer in SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Then perform at least one of these online Virus scans:
(The following require Internet Explorer to work. Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.)
BitDefender Online Scanner <- Add a check by "Autoclean".
ESET Nod32 Online Scanner <- Vista compatible but Internet Explorer must be Run as Administrator.
F-Secure Online Scanner <- Be sure to follow the directions on the F-Secure page for proper Installation. (also checks for rootkits).
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#3 STRESSED

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Posted 02 November 2007 - 09:26 PM

THANK YOU, IT SEEMED TO HAVE DONE THE JOB.
MUCH APPRECIATED.

#4 quietman7

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Posted 02 November 2007 - 09:33 PM

Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recent Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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#5 STRESSED

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Posted 02 November 2007 - 09:52 PM

THANKS, WILL DO..THX AGAIN!

#6 quietman7

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Posted 02 November 2007 - 10:03 PM

Your welcome.

Then to protect yourself against malware and reduce the potential for re-infection, be sure to read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"The Ten Most Dangerous Things Users Do Online".
"The 10 Biggest Security Risks".
"Hardening Windows Security - Part 1" and "Hardening Windows Security - Part 2".
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#7 Robert Isbell

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Posted 11 November 2007 - 04:55 PM

I recommend you turn off system restore and delete any files it had created. I'd suggest you look into getting a external HHD to backup any documents, pictures, video, and data you need if the main hard drive or system fails.

#8 quietman7

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Posted 12 November 2007 - 07:32 AM

System Restore protects your computer by creating backups (snapshots saved as restore points) of vital system configurations and files. This feature is enabled by default and runs in the background making backups after certain events happen on your computer. There is always a possibility of something going wrong during an event. Without a restore point to fall back on, you are then stuck with a limited means of restoring your system such as a Repair Install or Reformat. Although System Restore is not 100% guaranteed to work all the time, it at least gives you another option. Therefore, I don't recommend turning off (disabling) System Restore.
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