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Attempting to load HP Benchlink E444A


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13 replies to this topic

#1 Scarlett

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Posted 14 February 2005 - 08:52 AM

The System Tech's that are assigned to run proofs tonight need this to be loaded and set up ASAP.





How would one load a disk which is a HP Benchlink E444A?

While attempting to load offline. No Device Found shows.
What excactly does that mean?

The computer in question is a Compaq Armada Laptop M700 running Windows Professional 2000. What is strange the same disk loaded on the very same laptop last year.


Is there a way to load boot disk first from the CD Rom Drive within Bios?

I should mention that the same disk would not load on another computer. Is it corrupt? Or something along those lines? It had just been used recently and it worked fine on yet another computer. Which is why we do not inderstand why it will not load now.

Edited by scarlett, 14 February 2005 - 10:26 AM.

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#2 Grinler

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Posted 14 February 2005 - 12:19 PM

This thing connects via a serial cable?

#3 Scarlett

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Posted 14 February 2005 - 12:22 PM

Yes it does.

After contacting HP. They (HP) said that there has been some problems with this program when the OS is Win. 2000. :thumbsup:

(Which I find strange since it worked last year on the same laptop with the same OS Win. 2000 Professional) :flowers:

So the guys are in the process of installing Win. 98 on a home computer. To see if they can load it on that OS.

Edited by scarlett, 14 February 2005 - 12:31 PM.

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#4 Grinler

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Posted 14 February 2005 - 12:53 PM

You may want to check the bios and confirm that the com ports are either not disabled or set in a different way than you though.

#5 Scarlett

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Posted 14 February 2005 - 01:44 PM

Thanks for all of your help. :thumbsup:
In case they do not know how to do that. Could you please tell me how?

Starting at getting into the Bios. Then step by step.
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#6 Grinler

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Posted 14 February 2005 - 01:58 PM

OK, when you boot your computer, you should see something that says something like

Press del to enter setup

or

Press F2 to enter setup.

Some key combination will get you there and when you are in the BIOS you should look around for how the com/serial ports are setup.

#7 Scarlett

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Posted 14 February 2005 - 02:43 PM

Well that has been checked into. I just do not know. This has become a big mess. We were working together over the phone. Which I find confusing. But now we are in the same room.

Here is the deal. The program is loaded. They are trying to connect a HP Cable TV Analyzer to the Compaq Arnada Laptop M700. They want to be able to transfer data from the analyzer to the laptop. As soon as the serial cable is put in place connecting the two. An error of sorts appears on the laptops screen.

HP BenchLink Spectrum Analyzer
The following device could not be located.
85191C at COM.1
Do you want to search for missing devices now?

85191C being the # on the analyzer itself.

We think that it is a bad serial cable. So we are picking up a Null Modem adapter for a Serial Cable. Plus both the serial port on the analyzer and the com. port on the laptop were male. So they could not communicate. So we also connected a gender adapter.

I apoligize for all of the confusion Grinler. This started first thing this morning. And like I said. The info given to me was not clear.

Edited by scarlett, 14 February 2005 - 04:14 PM.

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#8 Scarlett

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Posted 14 February 2005 - 04:25 PM

:thumbsup: After all that still getting the same message.

HP BenchLink Spectrum Analyzer
The following device could not be located.
85191C at COM.1
Do you want to search for missing devices now?


When we search for them. we get.

Unable to establish comminunications for selected devices


Under add/remove hardware the com.1 port checks out to be ok
test: failed to establish connections. please check settings and cable connections.

Edited by scarlett, 14 February 2005 - 04:45 PM.

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#9 Grinler

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Posted 14 February 2005 - 04:43 PM

Have you tried it under other com ports?

#10 Scarlett

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Posted 14 February 2005 - 04:52 PM

We have thought of that but......... On the laptop. One com. port has 9 male pin connections. Another one has 15 female connections.

The analyzer port we are using is a 9 pin male serial port. So that is why we have used the com.1. port w/ a 9 pin. The only other choice is a 15 pin port.

Can we use a 9 pin connected to a 15 pin port. Are there cables or adapters that would make that possible? Or is that a silly idea.

Edited by scarlett, 14 February 2005 - 04:57 PM.

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#11 Grinler

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Posted 14 February 2005 - 04:59 PM

No there are 9pin to 15 pin converters.

Also try in the software setup specifying that it is connected to com port 2,3,4 and see if it picks it up there. Also check the resources being used by the com port and make sure they are the same the software thinks you are using.

You can check the resources in the driver properties for that port

#12 Scarlett

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Posted 14 February 2005 - 05:12 PM

Under resources in the driver properties for that port:

No conflict

There is only one com. port. anyway. Com.1 port

Within the program itself.
Communications Setup > Serial Port settings > Port: Com.1
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#13 Grinler

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Posted 14 February 2005 - 05:24 PM

Dont know what else to tell you unfortunately :thumbsup:

#14 Scarlett

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Posted 15 February 2005 - 09:13 AM

Well the painful saga is now over. Grinler you are not going believe this.
After three days of struggling.

It turns out that the HP BenchLink Spectrum Analyzer was bad. :flowers: Unuseable. Also the serial and the parallel ports on it were too. The only consolation that we have is that we were doing all the right things. :thumbsup: Plus I may have learned some things along the way.

I so apprieciate your help. :inlove: Thank you very much.

At least now when they go out tonight. They know they can get down to business without any grief. :trumpet:

Edited by scarlett, 15 February 2005 - 09:16 AM.

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