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15 Minutes To Start With Constant Crashing


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#1 geotan

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Posted 19 October 2007 - 03:59 AM

Good day to all you Gurus,
I was having problems with frequent irregular crashes. I was advised to replace my power supply which I did and crashes were reduced to 2 or 3 a day [14 - 16 hours usuage a day].
The problem now is that it takes my machine about 15 minutes to reach the Desktop. It now constantly crashes in differing places in the Start up process. Sometimes I get the message "We are sorry for the inconvenience................" and it tells me that it is due to a power failure or the reset button being pressed. I swopped a 300 watt power supply for another 300 watt. Would a larger one posibly help to cure the problem or is it something more serious. I only use this computer for the Internet so I am reluctant to spend a lot of money on it.
Windows XP version 2002 with sp2.
120 hard drive.
AMD 1700
Jetway V266B motherboard.

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#2 dc3

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Posted 19 October 2007 - 08:57 AM

How much RAM do you have?

How much free space do you have on your hdd?

What make and model is your PSU?

What make and model is your graphic card?

When was the last time that you cleaned out your case?

Edited by dc3, 19 October 2007 - 08:59 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 geotan

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Posted 19 October 2007 - 09:13 AM

Dc3 the answers to your questions.

RAM 1GB
Free space on Hdd 96GB+
Power supply Advance ADV - 300 PTF
Graphics card Rage Fury 128
Case was cleaned out 2 weeks ago.

GEORGE.

#4 hamluis

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Posted 19 October 2007 - 10:23 AM

Well...what does Event Viewer say?

Disable Auto Reboot On System Crash - http://www.theeldergeek.com/auto_reboot_on_system_crash.htm

Microsoft Windows XP - Using Event Viewer - http://www.microsoft.com/resources/documen...r.mspx?mfr=true

Two/three crashes a day, huh?

Louis

#5 geotan

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Posted 19 October 2007 - 12:19 PM

I found the following in Events viewer.
System
Several "Errors", Type 7024
1 Warning, Source 18042prt Event 18.
Application
Several "Errors", Type 1000

#6 hamluis

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Posted 19 October 2007 - 02:36 PM

Hate to trouble you...but the listed detail for each error would be more useful that cryptic summaries of all of them :thumbsup:.

Louis

#7 geotan

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Posted 19 October 2007 - 02:54 PM

Hamluis,
My apologies.

Under Application
Type Error. various dates and times. Source Applicaion Error. Category None. Event 1000. User N/A Computer General.
Under System.
Type. Warning. Various dates and times. Source Userenv. Category None. Event 1517. User System. Computer General.
Type Error. Various dates and times. Source Service Control Manager. Category None. Event 7024.User N/A. Computer General.
Again my apologies for not being concise.
GEORGE.

#8 hamluis

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Posted 19 October 2007 - 05:55 PM

No problem :thumbsup:, most persons don't seem to realize that all that data spewn out in various error messages...is meant to be helpful in resolving the situation.

OK...application errors always tell you what the application is and what happened. These come about for various reasons, major/minor bugs in programming is my opinion. I get these all the time when my video-editors take exciption to file corruption or whatever in some graphics files :flowers:. You need to see what programs have such...try to update the programs.

http://www.eventid.net/display.asp?eventid...;source=uSERENV This looks like an application problem, also.

Event ID 7024 seems to be some service problem, again...I suspect it's an application running as a service, rather than XP.

Run chkdsk on this system (recently)?

Chkdsk Explained, Understanding What Chkdsk Does - http://support.microsoft.com/kb/314835/EN-US/

How To Run CHKDSK In XP - http://support.microsoft.com/default.aspx?...b;en-us;Q315265

Louis

#9 geotan

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Posted 19 October 2007 - 06:15 PM

Louis,
Thanks for the reply. I ran Check Disk and it showed nothing.
I go all my graphics - Premiere, After Effects, Audition, Encore, Corel on a dedicated computer.
As I said before, I only use this computer for the Internet, so I can not see it being a graphics problem.
What I can't understand is before I changed the power unit the crashes were throughout the day, sometimes every 2 or 3 minutes and sometimes hours apart but since changing it I only get 2 or 3 a day. That I can live with - isn't this nornal for Windows. Since changing the power supply it is taking 15 minutes of crashing and restarting before I reach the Desktop.
Could it possibly be a faulty power unit. I can't put the original back as I have thrown it.
GEORGE.

#10 usasma

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Posted 20 October 2007 - 07:40 AM

A link on how to use Event Viewer to get information on system crashes: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/
Other methods of finding Blue Screen info: http://www.bleepingcomputer.com/forums/top...tml#entry409491
With this information we may be able to track down the source of the errors.

The Userenv error is usually the result of a program not releasing part of a registry hive when Windows wants to access the registry on it's own. A good, generic fix for this is the following free tool from Microsoft: http://www.microsoft.com/downloads/details...;displaylang=en

But, I often find that this is just a symptom of other problems - although it does help and won't hurt the system when you use it.

Have you looked at your Device Manager? (Start...Run...type in "devmgmt.msc" (without the quotes) and press Enter) Are there any red x's or yellow !'s there?
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 geotan

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Posted 20 October 2007 - 04:49 PM

I followed the links given but it is beyond me. I will have to get someone to run through it for me.
Device Manager ok.
I am NOT getting Blue Screens. It is just black and white type - don't know if this makes a difference.
GEORGE.

#12 usasma

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Posted 21 October 2007 - 06:21 AM

Yes, the black and white screens are significant - but that brings us back to the Event Viewer.

Under Application
Type Error. various dates and times. Source Applicaion Error. Category None. Event 1000. User N/A Computer General.
Under System.
Type. Warning. Various dates and times. Source Userenv. Category None. Event 1517. User System. Computer General.
Type Error. Various dates and times. Source Service Control Manager. Category None. Event 7024.User N/A. Computer General.


Locate the errors referred to above and double click on them to open the description of the error. Then copy/paste the info here for us to see. In particular the Errors under the System log are of interest (although those in the Application log may also be useful).

If there's too many to do this with, try looking for those that occur around the time of the crash.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 geotan

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Posted 24 October 2007 - 12:34 AM

I hope that I have got the right info for you.
This is what I found for today after I got the machine running.

Application Error.
Faulting application ieexplore.exe.version 7.0.16544. Faulting module. flash9d.ocx. version 9.o.47 fault address 0x0019cea3

Application Warning.
Windows saved user GENERAL\George registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.
This is often caused by services running as a user account. Try configuring the services to run in either the LocalService or NetworkService account.

System Error.
The Routing and Remote Access service terminated with service specific error 499(0x1F3).

System Error.
The IP address lease 192.168.0 for the NetworkCard with network address 00CoDF260350 has been denied by ht DHCP server 192.168.0.1 (the DHCPServer sent a DHCPNACK message).

Yesterday I got two more faults that I have not had before
"Windows Live Mesenger has encountered a problem........and will close"
"Explorer has encountered a problem.........and will close"
Both of these faults occured four times but not together.
GEORGE.

#14 usasma

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Posted 25 October 2007 - 06:11 AM

The first error points to a problem with the flash player in Internet Explorer - I'd suggest downloading and installing the latest version of Flash from here: http://www.adobe.com/shockwave/download/do...=ShockwaveFlash

The next error is usually fairly benign unless it occurs regularly. You can try creating a new profile and migrating all of your stuff over by using this link: http://support.microsoft.com/?kbid=811151 Then you can either delete the old profile through User Accounts in Control Panel - or you can use this command line utility to do it: http://www.microsoft.com/downloads/details...;displaylang=en

Sometimes this tool will stop the Userenv errors (and it won't hurt your system to try it): http://www.microsoft.com/downloads/details...;displaylang=en

The Routing and Remote Access error is a bit tougher. Here's a couple of links to try:
http://www.pcreview.co.uk/forums/thread-648627.php
http://www.eggheadcafe.com/forumarchives/w...ost24693400.asp

The next error has the string "192.168.0" Was this the error or a typo? It appears that your system is trying to get a lease on your network card that doesn't have the last set of numbers for the IPv4 address. This can also have issues that relate to the previous error.

The MSM Messenger error can also be related to the connectivity issues in the above 2 errors.

We'll need more info about the explorer.exe error to figure that one out.

Because of the lack of errors relating to specific system crashes, I'm starting to suspect either a hardware issue or malware. Since malware scans are cheaper and easier than replacing hardware - I'd suggest you try these free, online scans to see if something has slipped by your current protection:

http://safety.live.com
http://housecall.trendmicro.com

Lets us know the results of the scans and we can move on from there.

Edited by usasma, 25 October 2007 - 06:11 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 geotan

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Posted 03 November 2007 - 01:26 PM

Although I had the latest Flash Player, I deleted it and downloaded again Same problem.
The second solution did not work.
Tried Safrty Live and House Call. Both caused computer to crash almost constantly.
But I have solved the problem. I gave up and bought a new computer - all I've got to do now is dump Vista and put XP on to it.
Thank you for all your help and suggestions.
GEORGE.




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