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System Locks Up After A Period Of Inactivity


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#1 llalsbury

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Posted 18 October 2007 - 09:17 PM

I run XP home SP2 on a gateway desktop. I leave the system running 24/7 (use a wirless laptop through the gateway desktop to print). After a period of inactivity (the lenght varies) the system locks up. The the desktop is still visable on the screen and the mouse pointer is frozen. I am not able to access the task manager (CTRL-ALT-DEL) so I am forced to use the power button to shut down and reboot. I am not real tech-minded but sometimes I surprise myself. Any ideas.

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#2 Budapest

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Posted 19 October 2007 - 01:23 AM

Have a look in the Event Viewer for any errors at the time the system locks up.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all three categories (Application, Security, and System).

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#3 llalsbury

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Posted 20 October 2007 - 12:08 PM

Okay here goes. The problem mostly happens overnight. This AM it was locked up again so I restarted the system and opened the event viewer as you asked. The time stamp on these errors are the only events with errors after I went to bed last night.

This is from the APPLICATION window:

Event Type: Error
Event Source: Automatic LiveUpdate Scheduler
Event Category: Scheduler Events
Event ID: 101
Date: 10/20/2007
Time: 7:57:40 AM
User: NT AUTHORITY\SYSTEM
Computer: DAD
Description:
Information Level: error

Initialization of the COM subsystem failed. Error code: 0x8007041D


These are from the SYSTEM window:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 10/20/2007
Time: 7:57:46 AM
User: N/A
Computer: DAD
Description:
The LiveUpdate service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Date: 10/20/2007
Time: 7:57:46 AM
User: N/A
Computer: DAD
Description:
Timeout (30000 milliseconds) waiting for the LiveUpdate service to connect.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 10/20/2007
Time: 7:57:40 AM
User: NT AUTHORITY\SYSTEM
Computer: DAD
Description:
DCOM got error "The service did not respond to the start or control request in a timely fashion. " attempting to start the service LiveUpdate with arguments "" in order to run the server:
{03E0E6C2-363B-11D3-B536-00902771A435}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


I have always felt the problem lies in the display and/or power settings in the control panel.

#4 usasma

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Posted 21 October 2007 - 05:59 AM

Are you using Norton Internet Security? All of the errors that you've posted occurred at 7:57 am - I presume this is about the time that you attempted to access the computer.

So, you may be correct that this is related to display/power settings - but I'd suspect some involvement with the Norton stuff also. The reason for this is that the computer seems to have been functioning normally until 7:57 am - when a series of errors cascaded it into a lockup.

Check your power settings and ensure that they are set so that the computer does not sleep or hibernate. Then ensure that it does not power down anything except for the monitor. Test to see if it still locks up.

Next, download a good free antivirus and antispyware program for temporary use. I'd recommend AVG Free and Windows Defender (easily found with a Google search). Also download the Norton Removal Tool (free from here: http://service1.symantec.com/SUPPORT/tsgen...005033108162039 )

Then, uninstall Norton from the Control Panel, then run the Norton Removal Tool. Then install and update the antivirus and antispyware applications. Finally, go to Control Panel and ensure that your Windows Firewall is on. Then test to see if it still locks up.

Finally, since sleep and hibernation are closely tied to your video drivers, I'd also recommend updating them to the latest version available from the video chipset manufacturer (Intel, ATI, nVidia, etc).
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 llalsbury

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Posted 21 October 2007 - 09:33 AM

I do use norton and yes I did try to use the system at that time. I am pretty sure that the power and display setting are set as you suggest but I will check those again.

I will give all of your recomendations a try - might be a day or two before I get back to post the results.

#6 usasma

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Posted 22 October 2007 - 06:25 AM

Not a problem, we'll be here when you get back! :thumbsup:
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 llalsbury

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Posted 22 October 2007 - 09:08 PM

I have made all of the changes you requested and I thought I had my Gateway computer back again. When I got up this AM i moved the mouse, HD started, Monitor turned on and mouse pointer was working fine. Then I got to thinking (dangerous as that may be) what if the wireless network on the laptop was doing anything. Turned the laptop on and went into look at the Gateway - locked up again. Here is the only error found on the laptop (from the system side of the event viewer) at the time the Gateway locked up this AM.

Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 11
Date: 10/22/2007
Time: 5:33:32 AM
User: N/A
Computer: ROSEALSBURY
Description:
The driver detected a controller error on \Device\Harddisk0\D.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 03 00 68 00 01 00 b6 00 ..h....
0008: 00 00 00 00 0b 00 04 c0 .......
0010: 01 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 6e 8d f6 00 00 00 00 .n....
0028: d3 cc 00 00 00 00 00 00 ......
0030: ff ff ff ff 02 00 00 00 ....
0038: 40 00 00 8f 02 00 00 00 @......
0040: 00 20 0a 12 40 03 20 00 . ..@. .
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 b0 2e 81 a8 ef 0f ff ...
0058: 00 00 00 00 70 0e 0b ff ....p..
0060: 02 00 00 00 b7 46 7b 00 ....F{.
0068: 28 00 00 7b 46 b7 00 00 (..{F..
0070: 28 00 00 00 00 00 00 00 (.......
0078: f0 00 04 00 00 00 00 0b .......
0080: 00 00 00 00 08 03 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........

These two errors are on the laptop from when I returned home from work this evening. Both are from the system side of the viewer.

Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 11
Date: 10/22/2007
Time: 4:59:08 PM
User: N/A
Computer: ROSEALSBURY
Description:
The driver detected a controller error on \Device\Harddisk0\D.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 03 00 68 00 01 00 b6 00 ..h....
0008: 00 00 00 00 0b 00 04 c0 .......
0010: 01 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 0e 40 d1 01 00 00 00 ..@....
0028: 6e 04 00 00 00 00 00 00 n.......
0030: ff ff ff ff 03 00 00 00 ....
0038: 40 00 00 8f 02 00 00 00 @......
0040: 00 20 0a 12 40 03 20 40 . ..@. @
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 00 00 00 b0 65 a6 ff ....e
0058: 00 00 00 00 70 ce b8 ff ....pθ
0060: 02 00 00 00 07 a0 e8 00 ......
0068: 28 00 00 e8 a0 07 00 00 (.....
0070: 78 00 00 00 00 00 00 00 x.......
0078: f0 00 04 00 00 00 00 0b .......
0080: 00 00 00 00 08 03 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........


Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 11
Date: 10/22/2007
Time: 5:09:42 PM
User: N/A
Computer: ROSEALSBURY
Description:
The driver detected a controller error on \Device\Harddisk0\D.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 03 00 68 00 01 00 b6 00 ..h....
0008: 00 00 00 00 0b 00 04 c0 .......
0010: 01 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 8e 53 d1 01 00 00 00 .ŽS....
0028: b0 fb 00 00 00 00 00 00 ......
0030: ff ff ff ff 03 00 00 00 ....
0038: 40 00 00 8f 02 00 00 00 @......
0040: 00 20 0a 12 40 03 20 40 . ..@. @
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 00 00 00 f0 05 08 ff ......
0058: 00 00 00 00 40 dd 09 ff ....@.
0060: 02 00 00 00 c7 a9 e8 00 ....ǩ.
0068: 28 00 00 e8 a9 c7 00 00 (....
0070: 80 00 00 00 00 00 00 00 €.......
0078: f0 00 04 00 00 00 00 0b .......
0080: 00 00 00 00 08 03 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........

Should I be trying to find an updated driver for the HD Contoller on the laptop?


The following are the only errors I found on the event viewer of the Gateway computer from the time it locked up this AM. They are time stamped this evening.



Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Date: 10/22/2007
Time: 6:15:10 PM
User: N/A
Computer: DAD
Description:
Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 10/22/2007
Time: 6:15:10 PM
User: N/A
Computer: DAD
Description:
The IMAPI CD-Burning COM Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Could the wireless network be problem??

#8 usasma

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Posted 23 October 2007 - 03:41 PM

The laptop appears to have an issue with it's hard drive. Download a free diagnostic utility from the website of the manufacturer of the hard drive and use it to test the hard drive. Also, since it's a hard drive issue - a backup is needed before the drive fails completely (each use will increase the likelihood that it will fail on you).

I would suspect that there's an issue on the Gateway with some program related to CD burning - but this is just a hunch from the errors that you posted. Try disabling any CD burning/creation software that you've got running.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 llalsbury

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Posted 23 October 2007 - 07:34 PM

I did some work on the laptop last night. Updated some drivers and restarted the laptop, Gateway coputer did not lock up. Same thing this AM no lock up and again this evening when I returned from work. Looking at the event viewer for the laptop there is an error as follows:

Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 11
Date: 10/23/2007
Time: 5:16:49 PM
User: N/A
Computer: ROSEALSBURY
Description:
The driver detected a controller error on \Device\Harddisk0\D.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 03 00 68 00 01 00 b6 00 ..h....
0008: 00 00 00 00 0b 00 04 c0 .......
0010: 01 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 9e d5 23 03 00 00 00 .ž#....
0028: d4 21 02 00 00 00 00 00 !......
0030: ff ff ff ff 03 00 00 00 ....
0038: 40 00 00 8f 02 00 00 00 @......
0040: 00 20 0a 12 40 03 20 40 . ..@. @
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 b0 2e 81 08 43 03 ff ...C.
0058: 00 00 00 00 f8 6b 04 ff ....k.
0060: 02 00 00 00 cf ea 91 01 ....‘.
0068: 28 00 01 91 ea cf 00 00 (..‘..
0070: 80 00 00 00 00 00 00 00 €.......
0078: f0 00 04 00 00 00 00 0b .......
0080: 00 00 00 00 08 03 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........

I will take your advice to locate and run a HD diagnostic. I will keep you posted. THANKS so much for your help!!

#10 llalsbury

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Posted 24 October 2007 - 10:48 PM

The Gateway seems to be working fine now. For two days no lock up. I will keep working on the disk issue with the laptop. I have not had any luck finding a diagnostic for my HD (a Toshiba MK2018GAP) but I will keep trying. Can you point me in the correct direction? For now lets close this topic and I will open a new one when I can go further with the disk issue on the laptop.

Again Thanks a bunch for all of your time and help!!

#11 usasma

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Posted 25 October 2007 - 07:41 AM

For drives without diagnostic software available, I find the Hitachi DFT (Drive Fitness Test) to be the handiest. It's free here: http://www.hitachigst.com/hdd/support/download.htm#DFT

On the occasions that the DFT refuses to work correctly (usually with SATA drives), I use the Seagate SeaTools. It's free here: http://www.seagate.com/www/en-us/support/downloads/seatools/

The warning here is that, since it's not a manufacturer's diagnostic, you won't get the fine level of information that you'd get from the Toshiba utility (if one existed for the end user). That's why I recommend the use of the manufacturer's utility rather than a generic one.

FWIW - others have had good results with this free utility: http://www.hdtune.com/
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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