I've been trying to fix my sons computer after he got some viruses/malaware on it. Ive run, avast, spybot and adaware, they see the problem but they cannot remove, or say they are removing but when I reboot they havent removed them at all.
Ive shut off system restore.
I read through these forums for the Smitfraud fix and followed them, however smitfraud.exe isnt running like it says it should on these forums. Im not being give the various options after a certain point. Example, it says its cleaning the computer and then we end up with just the black safemode screen, all icons are gone, no taskbar, i then have to switch the computer off at the tower to reboot and try again to find the problem still exists, I do not get the notepad texts of a log as it says would happen in the fix.
We actually never get to step 10 in the fix shown on http://www.bleepingcomputer.com/forums/t/17258/how-to-remove-the-smitfraud-generic-zlob-quicknavigate-virtual-maid/
Well I hope Ive given enough information and have posted in the correct forum (first post).