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One Website (so Far) Will Not Load


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#1 homer2020

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Posted 15 October 2007 - 08:56 PM

There is a website that I helped build up, that I am a moderator of and it will not load up on my laptop, just a week ago (before the server change) it worked. Some people may think it is due to the server change, but the site will work on my parents (identical) laptop, my computer, and my Wii. They all use the same ISP and I can;t figure out what's wrong. I have done a virus scan/spyware/adware scan, I tried a system restore, but none of it worked, if you think you need more info about my laptop just ask, because I don't know what info would be necessary.

~Mod Edit: Topic moved to more appropriate forum~ TMacK

Edited by TMacK, 15 October 2007 - 09:04 PM.


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#2 TMacK

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Posted 15 October 2007 - 09:12 PM

Welcome to Bleeping Computer homer2020 :thumbsup:

Do you get an error message when trying to access this site?
Using Internet Explorer and/or Firefox?
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#3 homer2020

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Posted 15 October 2007 - 09:16 PM

It just says "Problem loading page", yes I have used both IE and Firefox, and thanks :thumbsup:

Edited by homer2020, 15 October 2007 - 09:16 PM.


#4 TMacK

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Posted 15 October 2007 - 09:33 PM

Try resetting the IP address:
Go to Start/ Run and type: cmd
Press Okay or Hit Enter. A dos Window will appear.
At the command prompt type or copy/paste:: ipconfig /release
Hit Enter.
When the prompt comes back, type: ipconfig /renew
Hit Enter.
Close the command box and and see if that fixes the connection. No reboot needed.

In IE clear your Temporary Internet Files and Cookies.
In Firefox clear your Cache and History.

If no joy:

If you are using Windows XP SP2, log on as an administrator.
Go to Start/ Run and type: cmd
Press Okay or Hit Enter. A dos Window will appear.
At the command prompt, type or copy/paste: netsh winsock reset
Hit Enter.
When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset."
Close the command box and reboot your computer.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#5 homer2020

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Posted 15 October 2007 - 09:44 PM

Still nothing, why does it have to be that site only ><

#6 TMacK

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Posted 15 October 2007 - 10:10 PM

Since this started when you changed Internet Service Providers, it wouldn't hurt to give them a call and explain the situation.
They could help re: IP address, port number or a general setting fix.

If not, we will continue on here, as there are many possible reasons this is happening .

*Edit: Is this a secure site you are trying to access?

Edited by TMacK, 15 October 2007 - 10:12 PM.

Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#7 homer2020

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Posted 15 October 2007 - 10:18 PM

This prblem started to happen after the admin moved the site to another server, but either way I'll phone them, I just don't understand why only this computer in the house is affected by it. I'm not sure what the difference between secure and not secure is, I'm going to assume not secure, it's just a site me and a coupe other people decided to start a few months back, if it would help I could give you the link, but I'm not sure if I'm allowed to post links (it's nothing offensive).I'm going to heading to bed now, I need to get up tomorrow morning for school, I will check the site at school tomorrow, thanks for your help! :D

#8 homer2020

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Posted 16 October 2007 - 02:39 PM

I'm back home, I tried it out again still doesn't work.

#9 TMacK

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Posted 16 October 2007 - 07:06 PM

Did you call the new server?
Go ahead and post a link to the site, if you don't have any success with the IP.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#10 homer2020

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Posted 16 October 2007 - 07:50 PM

I don't know what the new server is I just know we changed it, the site is www.wtclan.com

#11 TMacK

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Posted 17 October 2007 - 11:20 PM

homer2020, a few of us here at BC tried this site, and it worked.
I will pm you with some details.

I was reminded to also ask you to check your Firewall settings, to ensure the new site hasn't been accidentally blocked.
A firewall enforces an access control policy to permit or block (allow or deny) traffic.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#12 homer2020

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Posted 18 October 2007 - 10:38 PM

Oh yeah sorry the link changed, it redirects you (well it's supposed to) to the kurts....com I've tried to get on the site from that link as well, and no luck. I've tried to turn off my firewall, temporarily and that didn't work either. that could effect it, the ones that are, sorry I didn't check earlier.

#13 homer2020

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Posted 20 October 2007 - 10:26 AM

bump. I really need to get on the site soon.

#14 TMacK

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Posted 20 October 2007 - 12:03 PM

Lets try resetting this way.
Open Network Connections
Click the local area connection you want to configure, and then, under Network Tasks, click Change settings of this connection.
On the General tab, in This connection uses the following items, click Internet Protocol (TCP/IP), and then click Properties.
On the Alternate Configuration tab, click User configured. Type the values for the IP address, subnet mask, and default gateway.

If you currently have TCP/IP configured to obtain an IP address automatically, you must manually configure a TCP/IP address and subnet mask in order to configure a default gateway.

Open the Command Prompt and type ipconfig /all then press enter.
These are the values you will be using for the user configured IP address, subnet mask and default gateway.

Open IE, click on Tools, then Internet options, then go to the connection tab, click on LAN setting,
Check box: Use a proxy server for your LAN (These settings will not apply to Dial-up connections), enter your IP address and port number then check bypass proxy server for local addresses.
Click okay, then okay again.
Try the web site site now.

Or Boot into Safe Mode with Networking support which allows internet access.
Try accessing the web site. If you can, then I would suspect a faulty service or a driver that is only loaded in normal mode.

This is a good article about Internet Access issues: How to troubleshoot the Internet Access issues.

Hope this helps homer2020.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner




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