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Terrible Bsods -- Have List From Event Viewer -- Xp Pro


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5 replies to this topic

#1 Jitsun

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Posted 14 October 2007 - 07:44 PM

My laptop:
HP 8510P
3GB RAM
T1300 @ 2.0GHZ

I've been receiving BSODs randomly. They do not occur at a specific time, atleast not that I have noticed. I popped up the Event Viewer and got these -- my BSOD automatically reboots before I can jot the error down. One thing I noticed is that a lot of them were related to 'Browser' errors. Although I do not know what this means, I HAVE been having trouble with my network lately. My broadband connection has suddenly dropped dramatically in speed and my computers can't contact each other/share anything other than a router.

Errors:

The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{6AFF1BA8-0A28-432E-B584-047ACD5E5090}. The backup browser is stopping.
ID 8032 // BROWSER // EVENT_BROWSER_BACKUP_STOPPED // netevent.dll

---

Timeout (30000 milliseconds) waiting for a transaction response from the ASBroker service.

---

The master browser has received a server announcement from the computer CARROT that believes that it is the master browser for the domain on transport NetBT_Tcpip_{6AFF1BA8-0A28-432E-B5. The master browser is stopping or an election is being forced.
ID 8003 // MRxSmb // netevent.dll // EVENT_BOWSER_OTHER_MASTER_ON_NET

---

SYSTEM ERROR
Error code 10000050, parameter1 e171a304, parameter2 00000000, parameter3 bf89412b,

parameter4 00000001.
CATEGORY 102 // ID 1003 // System Error // faultrep.dll // ER_KRNLCRASH_LOG


End of Errors

This problem is very disheartening considering I purchased the computer on the 21st of September. Please tell me there's something I can do to resolve this situation. It's been frustrating me to no end.

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#2 usasma

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Posted 14 October 2007 - 08:15 PM

Here's a link to a description of the error message: http://aumha.org/a/stop.php#0x50

In short, what is says is that something tried to reference memory, but the data wasn't there.
So, it can be a driver issue (the most common), malware, a memory issue, a virtual memory issue, or even the other stuff mentioned in the link above.

So, the first thing to do is to do one of these free, online scans to double check your current protection:
http://safety.live.com
http://housecall.trendmicro.com

Next is to test your memory using this free utility: http://www.memtest86.com/

Next us to reset your pagefile. Use these directions to do that: http://www.bleepingcomputer.com/forums/topic71367.html#

Finally, try this post on how to locate BSOD messages (and the dump files that go with them): http://www.bleepingcomputer.com/forums/top...tml#entry409491
Perform the analysis indicated there with the Debugging tools, and post the results here to see if they'll help us pinpoint the driver that could be causing this.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 hamluis

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Posted 14 October 2007 - 09:36 PM

Hmmm...those two browser errors...those are informational in nature. I have those periodically and I've not had any problems connecting or with my home network.

The master browser thing depends on which system (I have two) I happen to turn on first.

The second one (backup list) occurs because of the first, see
http://support.microsoft.com/kb/135404

There has to be some other error which you didn't list...or your NIC is not working properly...to generate that system error.

You can change your system so that you get an error message logged for BSODs:

How To Disable Automatic Reboot Option - http://www.datapath.co.uk/how%20to%204.htm

Louis

#4 Jitsun

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Posted 14 October 2007 - 10:51 PM

Coincidentally, the moment I was reading your post, I had one.

I disabled Automatic Reboot right after posting so I wrote everything down. Here it is.

win32k.sys
PAGE_FAULT_IN_NONPAGED_AREA
0x00000050 (0xE6E95304, 0x00000000, 0XBF89412B, 0X00000001)
win32k.sys Address BF89412B base at BF800000 DATESTAMP 45f013f6


That's one I didn't catch before.

I followed usasma's advice and did the appropriate scanning, but DID NOT run the Memory test or reset the pagefile. I wasn't able to before I encountered the error above and wanted to post it quickly incase it could be of any help.

I DID however install a 2GB stick of ram recently. A few days after I received my laptop, about the end of September. I knew in advance it would be wise to test it with the Memtest86 and ran it for about 5 passes without any errors whatsoever. I did not run it overnight, however. I will run it again if you think it's necessary.

Edited by Jitsun, 14 October 2007 - 11:42 PM.


#5 hamluis

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Posted 15 October 2007 - 01:39 PM

Well...page fault errors are memory errors, but that doesn't mean your memory is necessaryl at fault.

http://www.microsoft.com/technet/prodtechn...3.mspx?mfr=true

http://www.osronline.com/article.cfm?id=335

I would try reseating the memory module...then a reboot (and hope for the best) , before settling in for serious troubleshooting.

http://support.microsoft.com/kb/329293

Louis

#6 Jitsun

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Posted 15 October 2007 - 03:03 PM

Just to be 100% sure and satisfy myself I installed the module correctly, I'm running Memtest86 again. I always have a tendency to doubt myself at times like these. Though I do not know to what extent it might affect it, I may have hit the gold connectors with a finger while placing it in (I heard any spot of oil could affect it).

I took out the module HP preinstalled, reseated the module I self installed after gently cleaning it.

I did notice before even taking it out that it was seated strangely compared to the other one.. Some of the gold connectors were showing a bit, while the one HP installed showed none. When I reseated it, nothing was showing. It seemed to 'click' a little better than I remembered when I first installed it.

It was my first experiencing installing RAM, period.

I'm going to let it run for awhile to see if it detects anything.

Am I grasping at straws here by not skipping ahead to further troubleshooting.. or is there the slightest chance the above could cause it?.

What I HAVE noticed lately, is once I disabled the Automatic Reboot option, I started browsing just to try and notice exactly when the errors seem to occur. It looks like whenever I'm running a heavy program (such as WoW and then quickly tabbing to Firefox or a messenger at the same time) the error pops up. It's always the same one, win32k.sys page_fault. If the laptop is left alone, or even coming out of standby etc, nothing happens. It only looks like I get a BSOD when I start opening multiple programs at once.. or trying to load something intensive on a page.

At 5:47pm last night I received the BSOD error. At 11pm I received another one. Just to clarify, those two dates were before I reseated the module and began testing.. I'll let you know the results if any and go from there.

Edit: Something else I noticed. I tried reinstalling graphic card drivers, but whenever I uninstall the original, on reboot I would get the Automatic Hardware Detection Wizard. It would pop up an icon in my system tray, as if I had plugged in a USB device. There is NO cancel option. I've tried numerous things, different methods of uninstalling, including DriverHeaven's tool and still no use. It still detects it on every reboot. Eventually I gave up and installed the drivers over it. Again, could THIS be the issue?.

Edited by Jitsun, 15 October 2007 - 04:24 PM.





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