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9 replies to this topic

#1 Davygood

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Posted 13 October 2007 - 10:21 PM

Hello Everybody! Silly Dave again! This time IE hangs Unable to reference memory...
The tech message always quotes 2 temp files ie..
C........LOCALS1\TEM\WER4db.dir00\iexplore.exe.mdmp
\appcompat.bxt
Seeing that the problem is in the temp files I do a disk cleanup although there is precious little there apart from the "Compress files" which seems to change little , but on rebooting I ccan at least get in to write this at least! Can any kind person throw some light on this?
Many thanks Dave

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#2 dc3

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Posted 14 October 2007 - 01:46 AM

It sounds like your browser may be corrupted and may need to be reinstalled. Another option would be to use another browser like Firefox, there are some advantages to using a stand alone browser.

Edited by dc3, 14 October 2007 - 01:47 AM.

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#3 Rainbow32

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Posted 14 October 2007 - 03:54 PM

What version of I.E. are you using?

#4 acklan

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Posted 14 October 2007 - 04:07 PM

Please Copy&Paste the ENTIRE error message. Particle and incomplete error message make it impossible to diagnosis your problem. Look in the Event Viewer located in the Administrative Tools for error messages. Double click on them for a detailed report. Copy&paste the 4 most recent error messages located in the Event Viewer.

How to view and manage event logs in Event Viewer in Windows XP
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#5 Davygood

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Posted 14 October 2007 - 07:04 PM

Thanks for the replies . I am using the latestIE7? and will take the Mozilla suggestion on board. Here are the error logs AClan good luck! Many thanks Dave

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 14/10/2007
Time: 11:39:06 AM
User: N/A
Computer: TWEEDYBIRD
Description:
Hanging application iexplore.exe, version 7.0.6000.16544, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 37 re.exe 7
0020: 2e 30 2e 36 30 30 30 2e .0.6000.
0028: 31 36 35 34 34 20 69 6e 16544 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 13/10/2007
Time: 6:03:20 PM
User: N/A
Computer: TWEEDYBIRD
Description:
Faulting application iexplore.exe, version 7.0.6000.16544, faulting module msctfime.ime, version 5.1.2600.2180, fault address 0x00008450.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 35 34 34 00.16544
0030: 20 69 6e 20 6d 73 63 74 in msct
0038: 66 69 6d 65 2e 69 6d 65 fime.ime
0040: 20 35 2e 31 2e 32 36 30 5.1.260
0048: 30 2e 32 31 38 30 20 61 0.2180 a
0050: 74 20 6f 66 66 73 65 74 t offset
0058: 20 30 30 30 30 38 34 35 0000845
0060: 30 0d 0a 0..


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 12/10/2007
Time: 9:38:27 AM
User: N/A
Computer: TWEEDYBIRD
Description:
Faulting application iexplore.exe, version 7.0.6000.16544, faulting module unknown, version 0.0.0.0, fault address 0xc5b37243.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 35 34 34 00.16544
0030: 20 69 6e 20 75 6e 6b 6e in unkn
0038: 6f 77 6e 20 30 2e 30 2e own 0.0.
0040: 30 2e 30 20 61 74 20 6f 0.0 at o
0048: 66 66 73 65 74 20 63 35 ffset c5
0050: 62 33 37 32 34 33 0d 0a b37243..

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 12/10/2007
Time: 7:04:03 AM
User: N/A
Computer: TWEEDYBIRD
Description:
Faulting application monkeylander.exe, version 1.0.32766.32766, faulting module monkeylander.exe, version 1.0.32766.32766, fault address 0x00001130.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6d 6f 6e ure mon
0018: 6b 65 79 6c 61 6e 64 65 keylande
0020: 72 2e 65 78 65 20 31 2e r.exe 1.
0028: 30 2e 33 32 37 36 36 2e 0.32766.
0030: 33 32 37 36 36 20 69 6e 32766 in
0038: 20 6d 6f 6e 6b 65 79 6c monkeyl
0040: 61 6e 64 65 72 2e 65 78 ander.ex
0048: 65 20 31 2e 30 2e 33 32 e 1.0.32
0050: 37 36 36 2e 33 32 37 36 766.3276
0058: 36 20 61 74 20 6f 66 66 6 at off
0060: 73 65 74 20 30 30 30 30 set 0000
0068: 31 31 33 30 1130

#6 usasma

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Posted 14 October 2007 - 07:13 PM

It seems that monkeylander.exe is causing a problem. Also, a google for this reveals some issues with different file sizes - which suggests a virus to me. Try these free, online scans to double-check your system:
http://safety.live.com
http://housecall.trendmicro.com

Also, the next time that IE crashes, try saving the .mdmp file - you can analyze it using the instructions here: http://forums.majorgeeks.com/showthread.php?t=35246
While this isn't a BSOD crash, the debugger will be able to get some information about the crash for us to take a look at.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#7 acklan

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Posted 15 October 2007 - 06:58 AM

It appears you have corrupted windows files. In the first error message, "Faulting application iexplore.exe, version 7.0.6000.16544, faulting module msctfime.ime, version 5.1.2600.2180, fault address 0x00008450", it appears to be related to Microsoft Text Frame Work Service IME. I would recommend you run System File Checker-SFC.exe from the command prompt. Go to Start, then Run. Type in cmd in to the Run dialog box and press enter. At the command line type in sfc /scannow as it appears here and press enter. You will have to have your Windows disc in the CD\DVD drive to proceed. The should replace any corruped or missing Windows file.
Microsoft also has, "Events and Errors Message Center", that may give you more details about your error messages.
The error mess in the third error message, "Faulting application monkeylander.exe, version 1.0.32766.32766, faulting module monkeylander.exe, version 1.0.32766.32766, fault address 0x00001130", may possibly be related to a flash game from Totebo Online Games. I usually do not post links to flash games but MacAfee SiteAdvisor list it as a safe site and I thought it may be relevant.
Let us know if this helped?

Edited by acklan, 15 October 2007 - 07:01 AM.
Added a Mircosoft link.

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#8 Davygood

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Posted 19 October 2007 - 06:22 PM

Hello ! Thanks to Acklan and Usama for the help. Firstlythe cd rom has gone ! It was a cmpilation of kids games, teasers really, that let the grankids get to a certain level before the paid upgrade was required . On to your advice . I have scanned the Windows files and it seems that this in itself has put things to right because there have been no problems in the past 24 hours. I will keep my eye on it and if I need to get back to this thread will do so.
Many thanks Dave

#9 Rollin' Rog

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Posted 19 October 2007 - 07:15 PM

If the problem returns -- you may have a corrupt Flash, Java or other Add-on.

The Microsoft folks have a brand shiny new hardly tested help format here that they are anxious to have some feedback on.


http://support.microsoft.com/gp/pc_ie_intro

Edited by Rollin' Rog, 19 October 2007 - 07:28 PM.

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#10 justafix

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Posted 22 February 2008 - 10:59 AM

I HAVE THE EXACT FIX FOR THIS FROM MICROSOFT
Here is the link that will lead you to the fix for your specific browser and system. This page contains links to the microsoft site with the correct hotfix for iexplore.exe http://bardissi.wordpress.com/2008/02/12/c...rruption-flaws/
I wanted to be nice today and post this because I was going crazy thinking my computer would need a reformat since an uninstall / reinstall of internet explorer didnt stop it from crashing. It turns out there is a fix and the severity is pretty high so I recommend you upgrade to stop security issues.




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