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Quirky Directory Issue


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#1 astrosoup

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Posted 13 October 2007 - 01:57 AM

My cousin's Sony laptop is having a strange directory issue. When you try to open any directory (be it C:\\, or C:\\Users\...\Music, or whatever) the default browser immediately pops up and displays some sort of error, usually something to the effect of "navigation error", etc. We've uninstalled browsers and rebooted to no avail. Maxthor has offered the most helpful insight by displaying the following string in its location bar:

res://shdocvw.dll/navcancl.htm

I recognize it as a registry file, but I am not sure what it means. "Nav Cancel" runs in line with the error messages we have been getting from other browsers. He recently installed avast! and it scanned clean. His computer is running abnormally slow, though, so there might be something there after all. I know that a free virus scanner is not a final diagnosis to the actual health of a computer.

Anyway, I was wondering if anyone else has encountered this...? Again, this happens with every directory... but the most interesting part is that once the browser is initialized and running, after he clicks away the error messages, he can continue browsing his directories like normal. I don't understand what is going on at all.

He is running Vista Home Premium (32b).

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#2 usasma

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Posted 13 October 2007 - 06:56 AM

Most google searches for this turn up a malware infection due to a vulnerability. I'd suggest trying a free, online scan to check. Here's one that I like: http://housecall.trendmicro.com
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 astrosoup

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Posted 13 October 2007 - 11:05 AM

Okay, thanks :huh:

#4 astrosoup

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Posted 13 October 2007 - 06:36 PM

Malware scan turned up nothing. Any other ideas?

#5 usasma

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Posted 14 October 2007 - 06:20 AM

Just a guess, but try running "sfc.exe /scannow" (without the quotes) as an Administrator from the Run dialog (Go to Start and type in "Run" - at the top of the search box, right click on Run and select "Run as Administrator")
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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