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All Microsoft Updates Always Fail To Instal From The Site


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11 replies to this topic

#1 jambodan

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Posted 12 October 2007 - 08:37 PM

Hello,

I've been at it all afternoon and am fed up with Microsoft's supposed solutions to my problem :thumbsup: .

I cannot get any updates via the update site. My auto updates seem to work (all my critical updates have been getting installed via the auto updater) My update history on the site shows I got some yesterday.

I was going to do a hardware update for my modem (I know, its old and I rarely use it but thought . . . It'll be just a few seconds) and it came up with a WGA install. So I tried to let them check me out and see that I really am legit but WGA would not install. It said it downloaded fine but would not install. After checking around for common problems I finally manually installed WGA and let it verify my software. The update site no longer asks for WGA verification but the problem persists . . . the site shows I need 2 critical updates for IE7 (I was using 6 and upgraded to see if that would fix it but no luck) I try and install these 2 updates and they download fine but always get the message 'updates failed to install' there is no error message or code such as 0000000X0000 whatever those long codes tend to be just message saying the update failed.

When I select the updates to install it shows that there are 2 updates ready to download/install for a total of 0KB so I wonder if I am really getting a good Download or not.

I don't remember the last time the site worked for me but it used to have the activeX bar at the top of the page pop up requesting permission. This no longer happens.

I did all of the steps in the microsoft support page except the method 11 inplace upgrade http://support.microsoft.com/kb/822798 and none worked! After I did the method 10 and tried the update site, instead of saying 2 updates for a total of 0KB it actually had a number but still failed to install. I restored all the files and folders I was instructed to delete b/c it seems I would be exposed w/o the updates (right?)

and now that I have played with my system like Microsoft told me to, outlook express is not able to call up and download my email??!!

Thank you in advance to whoever helps me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

XP home SP2 IE7

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#2 tuxmaster

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Posted 12 October 2007 - 09:05 PM

Hello jambodan,

Welcome to bleeping computer
Try these steps see if you can fix it.

Step 1
Are you getting a specific error message?
If so, go here and check it

http://v5.windowsupdate.microsoft.com/v5co...t.aspx?ln=en-us

If there is no error, go to step 2

Step 2

Start >Run, type
regsvr32 jscript.dll
<enter>

Try Windows Update. If it is still not working, then try this:

Start >Run, type
regsvr32 MSXML3.dll
<enter>

Try Windows Update. If it is still not working then lets try this:

step 3

Download and install the following

Windows scripting host 5.6 for Windows XP and Windows 2000
-------------------------------------------------------------------------------------
Please respond with the final results after I fix your issue. I like to know the final Results after Solving a Problem. Do not PM me for your issue post in the forums.
~Tuxmaster

#3 jambodan

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Posted 13 October 2007 - 12:38 PM

Thanks for the info, unfortunately non of the suggestions worked =(

Got any other ideas??

Anyone . . . Please help!

#4 hamluis

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Posted 13 October 2007 - 01:22 PM

Possibly pertinent:

http://support.microsoft.com/kb/943144

http://support.microsoft.com/kb/906602

Louis

#5 jambodan

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Posted 13 October 2007 - 04:40 PM

thanks for the help guys but unfortunately I'm still having the same problems =(

The updates download fine but never install successfully.

Anyone have a problem like this??

HELP!!!!!

#6 hamluis

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Posted 13 October 2007 - 05:11 PM

Well...from all that you describe as having done...I think I would have opted for a repair install, after ensuring that the system was clean.

Would have taken 35 minutes...if the problems (you have more than one) persisted, I would have done a clean install.

Taking 3/4 days to solve a system problem is irritating for me, since it doesn't take me that long to do a total clean install.

The basic problem here is that no one seems to have had the adventures you have had with your system.

Your WGA thing...your modem...your updates...your search for solutions to whatever.

Repair install and hope for the best.

BTW: Have you checked Event Viewer at all since these incidents started?

If the install problems are related to the O/S, then a repair install (new system files) should take care of that...assuming that you have SP2 on your CD. Of course, all critical updates will have to be reinstalled, but the system might be functioning as it was meant to.

Louis

#7 jambodan

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Posted 13 October 2007 - 06:52 PM

will a repair install lose any of my files?

Really the only problem is that updates will not install. (I am able to do it manually - that was the case with the WGA) The modem is the same thing, I could manually install, there is nothing wrong w/ my modem, just wanted to update but windows update can't install it.

What is 'Event Viewer'?

I have a XP Home CD w/o SP2
I have a CD to install SP2

I just EM Microsoft as I guess they are supposed to give free support for update issues. We shall see.

If anyone has the answer to why updates download but always fail to install please tell me!!!
Any suggestions or suggestions???

Thanks.

#8 usasma

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Posted 14 October 2007 - 06:40 AM

A repair install will leave your data (files) and programs intact. What it does is it reinstalls the Windows operating system files over the one's that are there already (this presumes that they are corrupt and that you need to install the older versions over the newer ones).

Have you tried the free program DialAFix ( http://wiki.djlizard.net/Dial-a-fix#Standard_version ) to re-register the Windows Update components? Have you downloaded the latest Windows Installer and installed it (it's available here: http://www.microsoft.com/downloads/details...;displaylang=en )?

Event Viewer is a tool that logs messages that Windows generates - here's a link to an article on how to use it (the article is mainly slanted towards finding Blue Screen of Death info - but the procedures are the same) http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Just look for Errors around the time that the updates fail to install - particularly in the Application and System logs inside of Event Viewer.

BTW - have you scanned for malware? Sometimes this can cause these symptoms. On the chance that your onboard protection has been compromised, I'd suggest one of these free, online scans:
http://safety.live.com
http://housecall.trendmicro.com

You can "slipstream" your SP2 CD into your XP CD using these directions: http://www.winsupersite.com/showcase/windo..._slipstream.asp
Slipstreaming will incorporate your SP2 files into the XP CD (creating a new CD) and will decrease the amount of time that you'll have to spend updating XP after the installation (at last count I saw 96 updates were required after installing SP2 - so there'd be even more without SP2!!!)
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#9 mharris99

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Posted 19 October 2007 - 10:07 AM

Hi

Im having the same problem on a friends computer
he only uses it for word processing and surfing the internet. he doesnt change any settings

i also can get updates manualy and critical updates through auto update but the microsoft update site downloads the update then fails to install.

i too have tried reinstalling windows installer but it still wont install.

i have done full virus and spyware scans finding nothing important.

So i too would be greatfull of any help.

Thankx

#10 hamluis

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Posted 19 October 2007 - 10:19 AM

To mharriss 99:

You need to start your own thread, rather than clouding this one with your individual details, etc.

An unconcerned, impartial viewpoint.

Louis

#11 driver33b

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Posted 03 March 2008 - 08:07 PM

Hi Guys....Just an update on these fixes? Post # 4 Possibly pertinent:

http://support.microsoft.com/kb/943144

http://support.microsoft.com/kb/906602

Louis


fixed my exact same problem after a re-install...thanks Louis.

#12 hamluis

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Posted 03 March 2008 - 09:10 PM

U R welcome, sometimes I manage to suggest something that makes sense :thumbsup:.

Louis




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