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What To Do

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#1 lkkillian


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Posted 12 October 2007 - 05:01 PM

I have recently acquired a used computer. It has Windows XP Professional on it. I do not have an instillation disk so I am not able to re download program. This is what happens: I turn the computer on, it gives me the green light on Collecting Info, green again for Dynamic Update, green again for Installation, then it stops at Installing Windows. I am shown a screen that says Files Needed: asms. It says to type the path where the file is located then click OK. On this same screen it says Copy files from: (and inside the box it says) D:WXPOEM\I386. When I click OK I am given this message- FATAL ERROR: One of the components that Windows needs to continue setup could not be installed. The operation was canceled by the user. The System Setup Log says- ERROR: SXS.DLL:Syntax error in manifest or policy file. "D:\I386\asms\101001\MSFT\WINDOWS\GDIPLUS\GDIPLUS.MAN" on line 4.

I have never used XP Pro before. I have always used XP Home or XP Office. Also, I am not a guru of any sorts. What I know about computers has all been learned through trial and error. This is the first time I have posted a question on this sight so forgive me if I am lacking vital information. I refer to Bleeping for trouble shooting and have found it to be a valuable tool. Any suggestions will be appreciated. Lisa

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#2 hamluis



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Posted 12 October 2007 - 05:23 PM

Looks to me like you need to reinstall XP Pro, take a look:


Which is a problem if you have no CD. Do you have a license to use the installed XP Pro?

Do you have the tag with the code which must be given with activation? If so, you could get/use a CD with XP Pro OEM version on it which was burned by someone else and given to you.


#3 dc3


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Posted 13 October 2007 - 01:33 AM

Hi Lisa, You could try doing a Last known good configuration or failing that a System Restore.

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