Loius, I am connected through the moden at Comcast's instructions. They tell me the problem is with Linksys--the router. Linksys tells me the problem is with Comcast!
The reason Comcast told me to connect through the modem was to find out if the connection worked when bypassing the router. My internet connection was extremely slow once we'd hooked up the router--most times a browser page wouldn't even load. So they had me bypass the router. When I got a fast connection, that "proved" to them the problem was Linksys', and i had to call Linksys. So the only way I could get a connection was with ONE computer at a time, and only if I connect that computer directly to the modem.
I called Linksys this morning. They took me through a couple checks, had me download some .bin file (that wouldn't open), asked a few questions, and concluded the problem was in my modem. They called it a speed incompatability problem. The modem is too fast for the router. He tells me i need to call Comcast and have them slow the speed down on the modem.
I call Comcast and tell them about the call to Linksys and ask if they can slow the modem speed. The tech laughs--there is no speed adjustment. He then tells me they could resolve the whole problem if I have them come out and set up one of THEIR routers-- and that they can even fix the wireless connection problem we're having (another thread I have currently going on in the networking forum)--for a mere $180! Not gonna happen any time soon, as my hubby is unemployed at this time.
So I think I have three probelms going on right now. The whole internet hookup, my hubby's wireless card, and my son's computer--which works wonderfully now that I did the clean install--except I can't figure out how to connect it to the internet with the router down, and it just won't connect via the modem. I did run the internet connection wizard, there was no "residential gateway" choice. Maybe I didn't go to the right place?
I probably won't reply back tonight, I have a job I have to get to, and when I get back it will be too late to get on the 'puter.
I'll check back tomorrow.