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How Do I Remove A Keylogger?


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#1 Mr_op

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Posted 10 October 2007 - 08:38 PM

Hi, everytime i log on, a meassage comes up saying if i would like to log on to keylogger. not sure how it got installed ( wife denies it lol) but i can't seem to remove it. ( just installed CA internet security suite. not sure if that had anything to do with it ) anyway, i also have the icon in my tray. any ideas?

Moderator Edit: Moved topic to the more appropriate forum. ~ Animal

Edited by Animal, 10 October 2007 - 09:56 PM.


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#2 quietman7

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Posted 11 October 2007 - 06:01 AM

What OS (Win XP/2000, etc) are you using? Have you tried doing your scans in "SAFE MODE"? Are you doing scans while logged into the Administrator's account or an account with administrator privileges? You can also Use the "Run As" Command to Start a Program as an Administrator.

You need to start there first. If rescan in safe modes does not help, then do this:

Many malware programs can be uninstalled by using Add/Remove Programs so check there. Click on Start > Settings > Control Panel and double-click on Add/Remove Programs. From within Add/Remove Programs uninstall questionable programs by highlighting them and selecting Remove. Questionable programs may have recognizable names like IntCodec, WinTools, NavHelper, etc. For a list of such programs see BC's Uninstall Programs Database.

If your running Win 2000/XP/Vista (32-Bit/64-Bit), download and scan with AVG Anti-Spyware 7.5 in "SAFE MODE".
(This is Ewdio 4.0 renamed and updated with a special "clean driver" for removing persistent malware.)
Be sure to print out and follow the AVG Anti-Spyware Install-Scan Instructions.
(Important! Vista Users should download, save directly to the Desktop and install from that same location to avoid problems from UAC)

Then perform at least one of these online Virus scans:
(The following require Internet Explorer to work. Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.)
BitDefender Online Scanner <- Add a check by "Autoclean".
ESET Nod32 Online Scanner (Vista compatible)
F-Secure Online Scanner <- Be sure to follow the directions on the F-Secure page for proper Installation. (also checks for rootkits).
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#3 Mr_op

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Posted 12 October 2007 - 11:52 PM

Thanks Quietman7

I was able to get the keylogger out! Thanks for you help.

#4 quietman7

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Posted 13 October 2007 - 07:51 AM

Your welcome. :thumbsup:

To protect yourself against malware and reduce the potential for re-infection, read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"The Ten Most Dangerous Things Users Do Online".
"PC World's: The 10 Biggest Security Risks".
"Seven ways to keep your search history private".
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Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
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