What OS (Win XP/2000, etc) are you using? Have you tried doing your scans in "SAFE MODE
"? Are you doing scans while logged into the Administrator's account
or an account with administrator privileges
? You can also Use the "Run As" Command
to Start a Program as an Administrator.
You need to start there first. If rescan in safe modes does not help, then do this:
Many malware programs can be uninstalled by using Add/Remove Programs
so check there. Click on Start > Settings > Control Panel and double-click on Add/Remove Programs. From within Add/Remove Programs uninstall questionable programs by highlighting them and selecting Remove
. Questionable programs may have recognizable names like IntCodec, WinTools, NavHelper, etc. For a list of such programs see BC's Uninstall Programs Database
If your running Win 2000/XP/Vista (32-Bit/64-Bit), download and scan with AVG Anti-Spyware 7.5
in "SAFE MODE
".(This is Ewdio 4.0 renamed and updated with a special "clean driver" for removing persistent malware.)Be sure to print out and follow the AVG Anti-Spyware Install-Scan Instructions. (Important! Vista Users should download, save directly to the Desktop and install from that same location to avoid problems from UAC)
Then perform at least one of these online Virus scans
:(The following require Internet Explorer to work. Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.)BitDefender Online Scanner
<- Add a check by "Autoclean"
.ESET Nod32 Online Scanner (Vista compatible)F-Secure Online Scanner
<- Be sure to follow the directions on the F-Secure page for proper Installation.
(also checks for rootkits