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Anti-virus Help


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#1 trevorveasey

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Posted 12 February 2005 - 03:42 AM

Hello, My name is trevor. I was wanting to ask if you can have two anti-virus programs installed. I allready have one, sygate firewall and A squared anti virus. but when I run the A-squared program it doesn't find anything. I run the free virus scan and it finds 15. I tried to install another anti-virus program but it won't let install it unless I unistall the sygate firewall. Please Help. Thank you, BC is fantastic.
Trevor

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#2 phawgg

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Posted 12 February 2005 - 04:31 AM

Hi, trevor
Your sygate firewall is one type of program.
Anti-virus programs are another.
Anti-spyware programs are a third type of program.

A2 is an anti-spyware program that sorta targets trojans.
Ad-Aware Personal SE 1.05 is (one of the original) anti-spyware.
Spybot S&D 1.3 is anti-spyware plus several other features are available in it.
Microsoft anti-spyware Beta 1 is anti-spyware.
All are free, and I use them all.

I use Sygate for firewall protection.
It makes it possible to automatically
ALLOW, BLOCK or ASK each time programs (any) seek online connections.
Either into the PC, or going out of it.
One firewall program is all you need. (not two)

I use Grisoft AVG 7.0 anti-virus program.
Only one is needed (for running all the time)

I sometimes use BitDefender ONLINE virus scan/fix
I sometimes use Panda ONLINE virus scan/fix
These can be run because they are not "resident" on my PC.

OK.
I use (and you sure can too) 4 anti-spyware programs
because at any given time, one or more may be recently
updated to find/fix problems the others can't do.

The problems change on nearly a daily basis.
I update and run each program about once a week.
I don't have them auto-update.

Same reason(s) for the online anti-virus.
Updated definitions or signatures identify the problems they target
and those are frequently updated (daily).

The AVG resident protection is updated every few days,
and I do use auto-updating on it.

So, to answer your question...
the sygate must not be set up quite right if it isn't allowing you to download
and/or install programs.


You can EXIT or disable the firewall if it causes you problems when downloading
or installing programs.

When you reboot and it comes back on,
if you get messages (alerts) then generally you
would choose to ALLOW the "action" since it was caused by your install.

Once the firewall knows you have OK'd a change,
it will "learn to allow or ask"
and not BLOCK the new activity of the programs...
(you can also set it yourself, but later...)

So try that.
right-click the tray icon with the double arrow.
Instead of opening the top line: Sygate Personal Firewall
click the bottomline: EXIT Firewall & OK your choice.
That'll do it.

Then download and install the right stuff.

Remember,
make sure you don't run two anti-virus at the same time.

If you have windows firewall (winXP or others) disable it.
You do not need or want it running with sygate.

If you can't find the windows firewall "off switch" post again with details of
which exact version OS you use. (win98, winME, winXP?)

I'm going to include advice I generally give folks who have just finished cleaning malware (the catch-all phrase for "problems") off their PC.

Recommendations for good programs & settings.
Take your time, read and ask questions if things aren't clear.
Try a little at a time.

The system restore info may not apply to you right now,
but it is good information to know...
Now you should disable & re-enable your System Restore to set a new restore point.
This insures that there are no infected files found in a restore point left over from what we have just cleaned.
Additional information & instructions are here.


Some other steps to be taken are:

1. Use secure Internet Explorer settings
  • Open IE and check tools-->internet options-->security-->click internet icon-->(default is medium).
    Click custom and check that these settings are:
  • Download unsigned ActiveX controls - prompt
  • Initialize and script ActiveX controls not marked as safe - disable
  • Installation of desktop items - prompt
  • Launching programs and files in IFRAME - prompt
  • Navigate sub-frames across different domains - prompt
2. Use AntiVirus Software & Update Frequently. It's best to use only one.
  • An excellent free program is AVG, if you need an option.
    This program can be set to automatically scan & either auto-update or
    you may choose to do that yourself.
    Virus definition updates with this program occur frequently, which is very good.
3. Use a Firewall, but use only one. If you install your own, disable the built-in winXP firewall.
  • Excellent free programs available include:
  • Sygate
  • Kerio
  • (others are also available)
  • Choose one (if you do not already use a firewall). Keep your Firewall up & monitor it's configurations
  • (fully understanding it's operation may require some thought & a little practice,
    but it helps greatly to have it installed and functioning)
4. Use Microsoft Windows Updates Frequently
  • SP2 is the most recent Service Pack available.
  • More updates have already been to it, so remain current in regards to security issues in particular.
5. Use Spybot S&D & Update
  • Install and use this program with its TeaTimer option.
  • This will provide realtime spyware & hijacker protection on your computer alongside your virus protection.
  • You should also scan your computer with this program on a regular basis, just as you would an antivirus software.
  • Check for updates when you do. A tutorial is available here.
7. Use SpywareBlaster & Update
  • Install and use this program
  • Adding a large list of sites/programs into your Browser settings, it protects you from
    running or downloading known malicious programs.
  • You may customize it if required to accomodate your individual needs,
    and updates are also frequently issued with new definitions added
  • Make it a habit to run and update on a regular basis.
7. Use Ad-Aware & Update
  • Install, configure and use this program with the others.
  • It is very well thought of in it's effectiveness, it complements the actions of the others.
  • It provides for additional plug-in specialty tools as well as an upgrade if you choose them.
  • Updates are frequent, so I suggest that you do both that and run the program regularly.
8. Use an alternative Browser Frequently. You may use several if you like.
  • Consider using Firefox as an alternative to IE
    for fundamental security reasons.
  • You can have both easily. Doing so will provide you with several benefits and options.
  • Other alternative browsers are also available at no charge
  • They do not have inherent vulnerabilities to the extent that IE does.
  • They are not subject to the same attention by malware creators as IE, which is much more commonly used.
All of these recommendations will provide a valuable service to you,
and no conflicts exist when operating them together on your PC [winXP].

Please enact them for your own sake at that of the Internet itself.

9. Use BleepingComputer Tutorials & Resources Frequently. "and check for updates...:thumbsup:"
  • While cleaning your PC important tutorials were offered to explain what was being done.
  • Urgency to accomplish the task may have compromised your full understanding of what all was involved.
  • There is always room for improvement when using a personal computer.
  • Resources are available here and improving all the time.
    Some that deal with these recommendations & other topics include:
Tutorials available for more in-depth considerations.
Switching from Internet Explorer to Firefox
Four Simple Steps for removing Spyware, Hijackers, Viruses, and other Malware
Simple and easy ways to keep your computer safe and secure on the Internet
Using Spybot - Search & Destroy to remove Spyware from Your Computer
Using Ad-Aware SE to remove Spyware & Hijackers from Your Computer
Using SpywareBlaster to protect your computer from Spyware, Hijackers, and Malware
Guide to Windows XP Recovery Features
Steps to take when connecting a new computer to the Internet

Edited by phawgg, 12 February 2005 - 06:34 PM.

patiently patrolling, plenty of persisant pests n' problems ...

#3 Wally

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Posted 12 February 2005 - 06:26 AM

Hi there, If you r/click the sygate icon in your system tray and select application you'll get a list of all the programs that have tried to access the internet from your pc and what your response was.

#4 jgweed

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Posted 12 February 2005 - 03:38 PM

I certainly cannot improve on Phawggs excellent reply.
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#5 trevorveasey

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Posted 12 February 2005 - 05:15 PM

Thanx for your imput. At this moment I am running sygate as the firewall, ad-aware, spysweeper, and A-squared. I have win XP home. spysweeper is really good. A-squared never finds anything and ad-aware is good. I will try using firefox. I have read alot about it, and sounds descent, so I will try it. Thanx for your help!
Trevor

#6 trevorveasey

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Posted 12 February 2005 - 11:05 PM

Another thing, csn you give me a web site that you scan your computer for viruses and fix them without installing them? Thanx for your help!
Trevor

#7 tg1911

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Posted 13 February 2005 - 11:39 AM

Here's 2 online scans you can use:

http://www.pandasoftware.com/activescan/
http://housecall.trendmicro.com/
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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#8 trevorveasey

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Posted 13 February 2005 - 05:38 PM

Why doesn't my computer let me scan? It says my security settings won't let me. I disabled my firewall, but I know what else to disable so I can scan. Thanx for your help.
Trevor

#9 phawgg

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Posted 13 February 2005 - 06:05 PM

A couple things about those scans:
  • You need to be using IE
  • They each use ActiveX (downloaded programs) so you need to allow them to do that
  • A firewall setting can block 'em
  • more likely you need to make sure your IE settings allow 'em
Internet Explorer settings
  • Open IE and check tools-->internet options-->security-->click internet icon-->
    Click custom and check that these settings are:
  • Download unsigned ActiveX controls - prompt
  • Initialize and script ActiveX controls not marked as safe - disable
  • Run ActiveX controls & plug-ins - enable
  • Installation of desktop items - prompt
  • Launching programs and files in IFRAME - prompt
  • Navigate sub-frames across different domains - prompt
Also try this one if you like. It scans so you can see what it scans/fixes:
Bit Defender

and these if you want to know if a file on your PC is a bad one.

individual file virus scan (no activeX d/l needed)

also for submitting suspicious files to analyze individually

another online virus scan - individual file upload

Edited by phawgg, 13 February 2005 - 06:14 PM.

patiently patrolling, plenty of persisant pests n' problems ...

#10 trevorveasey

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Posted 14 February 2005 - 03:59 AM

Thnks for your help! My IE settings were wrong. It deleted the viruses. Thanks again. I will help support BC by mailing it in. I don't have a credit card or a bank account. Thanx again, your the best!
Trevor

#11 Izzy

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Posted 21 February 2005 - 05:23 AM

i have AD-Aware SE, norton anivirus 2005, spybot, Hi-Jackthis, and a cleaner thingy which cleans out stuff that takes up space. i have not had any problems. i run Ad-Aware SE it'll find usually about 5 to 12 i clean them out, then run norton it'll find about 2 or 3 it'll delete 2 leave 1 my pc still runs great. plus i have this other protection thingy that runs in the background too spyware blaster. i i have not had a virus yet. have had a lot less than just having norton 2005 by itself.




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