Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer Crashes Then Reboots


  • Please log in to reply
22 replies to this topic

#1 lhommedieu

lhommedieu

  • Members
  • 71 posts
  • OFFLINE
  •  
  • Local time:05:20 PM

Posted 09 October 2007 - 06:23 PM

I've got a Pentium 4 processor, 3 Gigs of RAM, and a decent video card - and running Windows XP.

I recently intalled software for a cable that connects composite cable to a USB plug, so that I could upload from my father-in-law's camcorder (DV to AVI) to the hard drive, and then edit the files in Adobe Premier 3.0. Problem was, Adobe wouldn't recognize the camcorder - so I installed the ULead VideoStudio SE 10 software that came with the USB cable/converter. ULead's software recognized the camcorder, and after I converted the AVI files to MPeg-2 files with ULead I was able to edit the files with Adobe.

Then I started getting "this hardware may not have been installed properly" messages, and Adobe started to freeze practically everytime that I used it, forcing me to turn off the computer from the switch on the back, reboot, and get back on the program. And everything started to slow down on the computer. I figured there was probably a conflict between one or the other (or both) of the new softwares (Adobe was running fine up 'til now) so I uninstaled both of them and then ran several anti-virus and spyware/malware etc. programs just to make sure.

Now Adobe still freezes - but not as often. The major problem that I have is that my computer will crash and reboot almost every time get on it - usually, but not always when I connect to a URL via Internet Explorer, sometimes when I try to access a file from the hard drive that holds my files. And everything is S L O W...from the start-up to getting on-line to accessing files, etc.

After I reboot, Windows gives me a "This computer has just had a serious error" message - but also says that the report I am sending them is corrupted. And Spybot always gives me the following report:

Category: System Startup global entry
Change: Value changed
Entry: KernelFaultCheck
Old data: C:\WINDOWS\system32\dumpprep 0 –k
New data: %systemroot%\system32\dumprep 0 -k

I thought of posting a hijackthis report (you guys were really helpful the last time I had a malware virus) but thought I'd post this here first to get some advice. Any help would be appreciated.



Best,

Steve Lamade

BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:20 PM

Posted 09 October 2007 - 06:33 PM

Try locating some of the error messages by following the directions at these links:
http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/
http://www.bleepingcomputer.com/forums/top...tml#entry409491

With some of the info from the error messages we should be able to narrow down the possible causes.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 lhommedieu

lhommedieu
  • Topic Starter

  • Members
  • 71 posts
  • OFFLINE
  •  
  • Local time:05:20 PM

Posted 09 October 2007 - 07:06 PM

These two error types of messages are turning up in the “System” area. The first more frequently than the second:

Error 10/9/2007 5:33:05 PM System Error (102) 1003 N/A 0OFCAIBZN

Error 10/8/2007 2:02:27 PM Service Control Manager None 7023 N/A 0OFCAIBZN

These turn up in the “Application” area:

Error 10/8/2007 8:15:31 PM AVG7 Error 100 SYSTEM 0OFCAIBZN
Error 10/8/2007 8:15:31 PM AVG7 Error 100 SYSTEM 0OFCAIBZN

Error 10/7/2007 8:09:10 AM Application Hang (101) 1002 N/A 0OFCAIBZN
Error 10/7/2007 8:08:09 AM Application Hang (101) 1002 N/A 0OFCAIBZN

And there’s about a hundred of this type from 10/6 – 10/5:

Error 10/6/2007 8:14:55 PM ESENT Logging/Recovery 439 N/A 0OFCAIBZN
Error 10/6/2007 8:14:55 PM ESENT General 490 N/A 0OFCAIBZN
Error 10/6/2007 8:14:55 PM ESENT General 485 N/A 0OFCAIBZN
Error 10/6/2007 8:14:52 PM ESENT Logging/Recovery 439 N/A 0OFCAIBZN

Hope that helps.

Best,

Steve

#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:20 PM

Posted 09 October 2007 - 08:28 PM

Please double click on the System errors and post the details here. Also, please double click on the Application Hang errors and post that info too. I'd suspect that the System errors will be most revealing, but the Application Hang errors could be contributing. The AVG errors are self-explanatory (AVG is generating errors) whereas the ESENT errors are fairly commona and may not be significant.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 lhommedieu

lhommedieu
  • Topic Starter

  • Members
  • 71 posts
  • OFFLINE
  •  
  • Local time:05:20 PM

Posted 10 October 2007 - 05:44 PM

Thanks – I’ll post for the last couple of days. If you need more just let me know.

Under Application Errors:

Event Type: Error
Event Source: AVG7
Event Category: Error
Event ID: 100
Date: 10/10/2007
Time: 6:22:41 AM
User: NT AUTHORITY\SYSTEM
Computer: 0OFCAIBZN
Description:
2007-10-10 10:22:41,062 0OFCAIBZN [002532:002096] ERROR 000 AVG7.AvgAntiSpam.UpdateRules Failed to update antispam rules: Network error

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 10/10/2007
Time: 5:46:13 AM
User: N/A
Computer: 0OFCAIBZN
Description:
Faulting application iexplore.exe, version 7.0.6000.16512, faulting module flash.ocx, version 7.0.14.0, fault address 0x00098b58.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 35 31 32 00.16512
0030: 20 69 6e 20 66 6c 61 73 in flas
0038: 68 2e 6f 63 78 20 37 2e h.ocx 7.
0040: 30 2e 31 34 2e 30 20 61 0.14.0 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 39 38 62 35 00098b5
0058: 38 0d 0a 8..

Event Type: Error
Event Source: AVG7
Event Category: Error
Event ID: 100
Date: 10/8/2007
Time: 8:15:31 PM
User: NT AUTHORITY\SYSTEM
Computer: 0OFCAIBZN
Description:
2007-10-09 00:15:31,406 0OFCAIBZN [000368:000508] ERROR 000 AVG7.FW.CfgObjects FwCfgObjSet::GenerateRulesForFirewall- GetRulesNetworksInfo 0Unable to establish communication channel with firewall kernel

Event Type: Error
Event Source: AVG7
Event Category: Error
Event ID: 100
Date: 10/8/2007
Time: 8:15:31 PM
User: NT AUTHORITY\SYSTEM
Computer: 0OFCAIBZN
Description:
2007-10-09 00:15:31,406 0OFCAIBZN [000368:000508] ERROR 000 AVG7.FW.FwService.FwKernel FwConfig::ApplyConfigChanges: Request returned error COMM_TIMEOUT (Numeric code: 2)

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 10/8/2007
Time: 10:47:10 AM
User: N/A
Computer: 0OFCAIBZN
Description:
Faulting application dllhost.exe, version 5.1.2600.2180, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00018fea.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 6c 6c ure dll
0018: 68 6f 73 74 2e 65 78 65 host.exe
0020: 20 35 2e 31 2e 32 36 30 5.1.260
0028: 30 2e 32 31 38 30 20 69 0.2180 i
0030: 6e 20 6e 74 64 6c 6c 2e n ntdll.

0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.
0040: 32 36 30 30 2e 32 31 38 2600.218
0048: 30 20 61 74 20 6f 66 66 0 at off
0050: 73 65 74 20 30 30 30 31 set 0001
0058: 38 66 65 61 0d 0a 8fea..

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 10/8/2007
Time: 10:47:10 AM
User: N/A
Computer: 0OFCAIBZN
Description:
Hanging application wmplayer.exe, version 11.0.5721.5145, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 77 6d 70 6c 61 79 wmplay
0018: 65 72 2e 65 78 65 20 31 er.exe 1
0020: 31 2e 30 2e 35 37 32 31 1.0.5721
0028: 2e 35 31 34 35 20 69 6e .5145 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000

Under System Errors:

There are several of these warnings (in yellow):

Event Type: Warning
Event Source: Disk
Event Category: None
Event ID: 51
Date: 10/10/2007
Time: 5:41:08 PM
User: N/A
Computer: 0OFCAIBZN
Description:
An error was detected on device \Device\Harddisk1\D during a paging operation.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 04 00 68 00 01 00 b6 00 ..h....
0008: 00 00 00 00 33 00 04 80 ....3..€
0010: 2d 01 00 00 00 00 00 00 -.......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 fe c8 58 12 00 00 00 .žČX....
0028: de 82 2a 00 00 00 00 00 Ž‚*.....
0030: ff ff ff ff 03 00 00 00 ˙˙˙˙....
0038: 40 00 00 82 02 00 00 00 @..‚....
0040: 00 20 0a 12 80 03 20 40 . ..€. @
0048: 00 20 00 00 0a 00 00 00 . ......
0050: 00 00 00 00 e0 d4 8a 89 ....ąŌŠ‰
0058: 00 00 00 00 08 10 7e 87 ......~‡
0060: 00 00 00 00 7f 64 2c 09 ....d,.
0068: 2a 00 09 2c 64 7f 00 00 *..,d..
0070: 10 00 00 00 00 00 00 00 ........
0078: f0 00 0b 00 00 00 00 0b š.......
0080: 00 00 00 00 00 00 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........

These are the red ones:

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 10/10/2007
Time: 5:42:06 AM
User: N/A
Computer: 0OFCAIBZN
Description:
Error code 100000d1, parameter1 00000034, parameter2 00000005, parameter3 00000000, parameter4 ba122f4a.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 64 100000d
0020: 31 20 20 50 61 72 61 6d 1 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 33 34 2c 20 000034,
0038: 30 30 30 30 30 30 30 35 00000005
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 62 61 31 32 00, ba12
0050: 32 66 34 61 2f4a

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 10/9/2007
Time: 5:33:05 PM
User: N/A
Computer: 0OFCAIBZN
Description:
Error code 100000d1, parameter1 00000034, parameter2 00000005, parameter3 00000000, parameter4 ba220f4a.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 64 100000d
0020: 31 20 20 50 61 72 61 6d 1 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 33 34 2c 20 000034,
0038: 30 30 30 30 30 30 30 35 00000005
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 62 61 32 32 00, ba22
0050: 30 66 34 61 0f4a

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 10/8/2007
Time: 10:53:41 PM
User: N/A
Computer: 0OFCAIBZN
Description:
Error code 100000d1, parameter1 00000034, parameter2 00000005, parameter3 00000000, parameter4 ba101f4a.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 64 100000d
0020: 31 20 20 50 61 72 61 6d 1 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 33 34 2c 20 000034,
0038: 30 30 30 30 30 30 30 35 00000005
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 62 61 31 30 00, ba10
0050: 31 66 34 61 1f4a
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 10/8/2007
Time: 9:44:42 PM
User: N/A
Computer: 0OFCAIBZN
Description:
Error code 100000d1, parameter1 00000034, parameter2 00000005, parameter3 00000000, parameter4 ba10ff4a.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 64 100000d
0020: 31 20 20 50 61 72 61 6d 1 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 33 34 2c 20 000034,
0038: 30 30 30 30 30 30 30 35 00000005
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 62 61 31 30 00, ba10
0050: 66 66 34 61 ff4a

Best,

Steve

#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:20 PM

Posted 11 October 2007 - 05:18 AM

Thanks for the info! It looks as if there's an issue with your drivers or memory - but it could also be your AVG

So, here's what I propose:
1) Download a new copy of AVG from their website, then uninstall your current copy and replace it with the freshly downloaded one.
2) Run this free memory tester to test your physical RAM: http://www.memtest86.com/
3) Follow the instructions in this link to reset your pagefile: http://www.bleepingcomputer.com/forums/topic71367.html#
4) Search your hard drive for files ending in .dmp or .mdmp. When you find them, you'll be looking for those created around the same time as the errors that start with

Error code 100000d1

. Then, follow the instructions at this link ( http://www.bleepingcomputer.com/forums/top...tml#entry409491 ) to perform an analysis of the dump file and post the results here.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Jove

Jove

  • Members
  • 2,739 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Very South Jersey
  • Local time:06:20 PM

Posted 11 October 2007 - 05:52 AM

Hello USASMA,

I would like to understand how this works( Inf, in that Dump file, etc.)

I am having similar problems and would like to know how to search my hard drive ?

Also is that physical Memory the RAM Stick(s) ?

Jove

PS, If searching the hard drive is using the search files and folders then I think I know how to do this !

but is the physical memory you speaking of , . . RAM Sticks ?

Edited by Jove, 11 October 2007 - 06:22 AM.

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#8 hamluis

hamluis

    Moderator


  • Moderator
  • 55,887 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:20 PM

Posted 11 October 2007 - 07:38 AM

There also appears to be a hard drive warning...

Louis

#9 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:20 PM

Posted 11 October 2007 - 06:51 PM

Thanks hamluis! As the error occurred during a paging operation (and because the other errors may also have the pagefile as the cause) I assumed it was most likely a memory error (either physical (RAM) or virtual (pagefile)). But a test of the hard drive would be a good thing and can help to rule out other causes.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 tuxmaster

tuxmaster

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:04:20 PM

Posted 12 October 2007 - 10:36 AM

I would say lets run the offline crash diagnostics to get a quick snapshot at what could possibly be the problem with you getting Blue screen error messages.

First we want to download the offline crash diagnostic. You can obtain that here
Now we want to Run the Offline Crash Diagnostic tool
After you save the WindowsXP-KB923800-ENU.exe file, follow these steps:

1. Double-click the WindowsXP-KB923800-ENU.exe file to install the Offline Crash Diagnostic tool.
The installer adds the Offline Crash Diagnostic tool files to the %Windir%\Pchealth\Helpctr\Binaries folder.
2. Click Start, click Run, type [i]ocadiagnostic.exe[/i] ,and then click OK to run the Offline Crash Diagnostic tool.
3. Agree to let the tool send information to Microsoft. Then, click Next.
The tool performs the following tasks:

• The tool determines the number of dump files on the computer.
• The tool finds any dump files that are located in the %Windir%\Minidump folder. You can choose to send all the dump files, or you can choose to send individual dump files.
Note The last 10 dump files to be created are collected. Dump files are not collected if they are more than one year old.
• The tool automatically sends the dump files to the Office Crash Diagnostic Microsoft database Web site for analysis.
• The tool downloads the response URLs.
• The tool displays the response IDs. The tool also provides hyperlinks to the Office Crash Diagnostic Web site.

Go ahead and report back the Responce IDS with your next post.
-------------------------------------------------------------------------------------
Please respond with the final results after I fix your issue. I like to know the final Results after Solving a Problem. Do not PM me for your issue post in the forums.
~Tuxmaster

#11 lhommedieu

lhommedieu
  • Topic Starter

  • Members
  • 71 posts
  • OFFLINE
  •  
  • Local time:05:20 PM

Posted 12 October 2007 - 04:42 PM

I tried running Chkdsk but the computer crashed in the middle of the test. Should I try it again?

Response ID's are #10 and #79 for the past 10 tests:

10/11/07 19:14:33
This problem is being researched
Thank you for submitting a problem report to Microsoft. At this time, we are researching the cause of this problem.
Please continue to submit all Windows error reports. This will ensure that when a solution is available, you will receive updated information.


10/11/07 19:09:20

This problem is being researched
Thank you for submitting a problem report to Microsoft. At this time, we are researching the cause of this problem.
Please continue to submit all Windows error reports. This will ensure that when a solution is available, you will receive updated information

10/11/07 19:04:10

Problem caused by Device Driver
You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.
More information


Problem report summary
Problem type Windows stop error (a message appears on a blue screen with error code information)
Solution available? No
What does this problem mean? Windows has encountered a problem it cannot recover from and it needs to be restarted
Cause Unknown
Computer symptoms A message appears on a blue screen with error code information (for example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take Please continue to send problem reports so analysts at Microsoft can study and try to correct the problem as quickly as possible



10/11/07 05:39:24
Problem caused by Device Driver
You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.
More information


Problem report summary
Problem type Windows stop error (a message appears on a blue screen with error code information)
Solution available? No
What does this problem mean? Windows has encountered a problem it cannot recover from and it needs to be restarted
Cause Unknown
Computer symptoms A message appears on a blue screen with error code information (for example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take Please continue to send problem reports so analysts at Microsoft can study and try to correct the problem as quickly as possible


10/11/07 05:10:43
Problem caused by Device Driver
You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.
More information


Problem report summary
Problem type Windows stop error (a message appears on a blue screen with error code information)
Solution available? No
What does this problem mean? Windows has encountered a problem it cannot recover from and it needs to be restarted
Cause Unknown
Computer symptoms A message appears on a blue screen with error code information (for example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take Please continue to send problem reports so analysts at Microsoft can study and try to correct the problem as quickly as possible


10/10/07 05:37:22
Problem caused by Device Driver
You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.
More information


Problem report summary
Problem type Windows stop error (a message appears on a blue screen with error code information)
Solution available? No
What does this problem mean? Windows has encountered a problem it cannot recover from and it needs to be restarted
Cause Unknown
Computer symptoms A message appears on a blue screen with error code information (for example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take Please continue to send problem reports so analysts at Microsoft can study and try to correct the problem as quickly as possible


10/09/07 17:27:42

Problem caused by Device Driver
You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.
More information


Problem report summary
Problem type Windows stop error (a message appears on a blue screen with error code information)
Solution available? No
What does this problem mean? Windows has encountered a problem it cannot recover from and it needs to be restarted
Cause Unknown
Computer symptoms A message appears on a blue screen with error code information (for example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take Please continue to send problem reports so analysts at Microsoft can study and try to correct the problem as quickly as possible

10/08/07 21:52:11

This problem is being researched
Thank you for submitting a problem report to Microsoft. At this time, we are researching the cause of this problem.
Please continue to submit all Windows error reports. This will ensure that when a solution is available, you will receive updated information.


10/08/07 20:00:00


This problem is being researched
Thank you for submitting a problem report to Microsoft. At this time, we are researching the cause of this problem.
Please continue to submit all Windows error reports. This will ensure that when a solution is available, you will receive updated information.


10/08/07 13:56:51

Problem caused by Device Driver
You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.
More information


Problem report summary
Problem type Windows stop error (a message appears on a blue screen with error code information)
Solution available? No
What does this problem mean? Windows has encountered a problem it cannot recover from and it needs to be restarted
Cause Unknown
Computer symptoms A message appears on a blue screen with error code information (for example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take Please continue to send problem reports so analysts at Microsoft can study and try to correct the problem as quickly as possible

Edited by lhommedieu, 12 October 2007 - 04:44 PM.


#12 tuxmaster

tuxmaster

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:04:20 PM

Posted 12 October 2007 - 09:30 PM

Blue screen error messages are one of the most misunderstood error messages out there in regards to windows.According to Microsoft, only 5-20% of these errors are actually caused by the OS. Only 10% are hardware related. The other 70% are the result of faulty drivers or software incompatibility. Based on those numbers, less than 15% of blue screen errors can be permanently resolved with an OS reinstall.

So we can correctly solve this issue we need to get the minidumps.

To get the Minidumps do the following

1 > Create a new folder on the desktop and call it "dumpcheck" or whatever you like.
2 > Navigate to %systemroot%\minidump You can paste that address in address bar to get there. Then copy the last few minidump files to that folder.%systemroot% is normally c:\windows. They are numbered by date.
3 > Close the folder and right click on it and select Send to Compressed (zipped) Folder. Please do NOT compress them in .rar
4 > Use the "add reply" option upload that zip file here as an attachment.
-------------------------------------------------------------------------------------
Please respond with the final results after I fix your issue. I like to know the final Results after Solving a Problem. Do not PM me for your issue post in the forums.
~Tuxmaster

#13 lhommedieu

lhommedieu
  • Topic Starter

  • Members
  • 71 posts
  • OFFLINE
  •  
  • Local time:05:20 PM

Posted 13 October 2007 - 12:24 PM

Hi. I did as you suggested but can't upload a compressed file to this particular forum:

http://www.bleepingcomputer.com/forums/ind...st&p=484924

Best,

Steve

#14 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:20 PM

Posted 13 October 2007 - 05:03 PM

I'd suggest that you run the analysis yourself and post the results here. Then it'll be a simple copy/paste operation. Here's a link on how to do it: http://forums.majorgeeks.com/showthread.php?t=35246
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 lhommedieu

lhommedieu
  • Topic Starter

  • Members
  • 71 posts
  • OFFLINE
  •  
  • Local time:05:20 PM

Posted 14 October 2007 - 12:40 AM

Microsoft ® Windows Debugger Version 6.7.0005.1
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Owner.0OFCAIBZN\Desktop\dumpcheck\Mini101107-05.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Thu Oct 11 19:12:26.140 2007 (GMT-4)
System Uptime: 0 days 0:04:47.926
Loading Kernel Symbols
.....................................................................................................................
Loading User Symbols
Loading unloaded module list
........
Unable to load image ALCXWDM.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ALCXWDM.SYS
*** ERROR: Module load completed but symbols could not be loaded for ALCXWDM.SYS
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000D1, {34, 5, 0, ba1fcf4a}

Probably caused by : ALCXWDM.SYS ( ALCXWDM+34f4a )

Followup: MachineOwner
---------


Microsoft ® Windows Debugger Version 6.7.0005.1
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Owner.0OFCAIBZN\Desktop\dumpcheck\Mini101107-04.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Thu Oct 11 19:07:17.296 2007 (GMT-4)
System Uptime: 0 days 0:04:34.080
Loading Kernel Symbols
.....................................................................................................................
Loading User Symbols
Loading unloaded module list
.........
Unable to load image ALCXWDM.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ALCXWDM.SYS
*** ERROR: Module load completed but symbols could not be loaded for ALCXWDM.SYS
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000D1, {34, 5, 0, ba23ff4a}

Probably caused by : ALCXWDM.SYS ( ALCXWDM+34f4a )

Followup: MachineOwner
---------


Microsoft ® Windows Debugger Version 6.7.0005.1
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Owner.0OFCAIBZN\Desktop\dumpcheck\Mini101107-04.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Thu Oct 11 19:07:17.296 2007 (GMT-4)
System Uptime: 0 days 0:04:34.080
Loading Kernel Symbols
.....................................................................................................................
Loading User Symbols
Loading unloaded module list
.........
Unable to load image ALCXWDM.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ALCXWDM.SYS
*** ERROR: Module load completed but symbols could not be loaded for ALCXWDM.SYS
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000D1, {34, 5, 0, ba23ff4a}

Probably caused by : ALCXWDM.SYS ( ALCXWDM+34f4a )

Followup: MachineOwner
---------

Microsoft ® Windows Debugger Version 6.7.0005.1
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Owner.0OFCAIBZN\Desktop\dumpcheck\Mini101107-04.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Thu Oct 11 19:07:17.296 2007 (GMT-4)
System Uptime: 0 days 0:04:34.080
Loading Kernel Symbols
.....................................................................................................................
Loading User Symbols
Loading unloaded module list
.........
Unable to load image ALCXWDM.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ALCXWDM.SYS
*** ERROR: Module load completed but symbols could not be loaded for ALCXWDM.SYS
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000D1, {34, 5, 0, ba23ff4a}

Probably caused by : ALCXWDM.SYS ( ALCXWDM+34f4a )

Followup: MachineOwner
---------

Microsoft ® Windows Debugger Version 6.7.0005.1
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Owner.0OFCAIBZN\Desktop\dumpcheck\Mini101107-04.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Thu Oct 11 19:07:17.296 2007 (GMT-4)
System Uptime: 0 days 0:04:34.080
Loading Kernel Symbols
.....................................................................................................................
Loading User Symbols
Loading unloaded module list
.........
Unable to load image ALCXWDM.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ALCXWDM.SYS
*** ERROR: Module load completed but symbols could not be loaded for ALCXWDM.SYS
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000D1, {34, 5, 0, ba23ff4a}

Probably caused by : ALCXWDM.SYS ( ALCXWDM+34f4a )

Followup: MachineOwner
---------

Microsoft ® Windows Debugger Version 6.7.0005.1
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Owner.0OFCAIBZN\Desktop\dumpcheck\Mini101107-04.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Thu Oct 11 19:07:17.296 2007 (GMT-4)
System Uptime: 0 days 0:04:34.080
Loading Kernel Symbols
.....................................................................................................................
Loading User Symbols
Loading unloaded module list
.........
Unable to load image ALCXWDM.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ALCXWDM.SYS
*** ERROR: Module load completed but symbols could not be loaded for ALCXWDM.SYS
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000D1, {34, 5, 0, ba23ff4a}

Probably caused by : ALCXWDM.SYS ( ALCXWDM+34f4a )

Followup: MachineOwner
---------

Microsoft ® Windows Debugger Version 6.7.0005.1
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Owner.0OFCAIBZN\Desktop\dumpcheck\Mini101107-04.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Thu Oct 11 19:07:17.296 2007 (GMT-4)
System Uptime: 0 days 0:04:34.080
Loading Kernel Symbols
.....................................................................................................................
Loading User Symbols
Loading unloaded module list
.........
Unable to load image ALCXWDM.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ALCXWDM.SYS
*** ERROR: Module load completed but symbols could not be loaded for ALCXWDM.SYS
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000D1, {34, 5, 0, ba23ff4a}

Probably caused by : ALCXWDM.SYS ( ALCXWDM+34f4a )

Followup: MachineOwner
---------

Microsoft ® Windows Debugger Version 6.7.0005.1
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Owner.0OFCAIBZN\Desktop\dumpcheck\Mini101107-04.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Thu Oct 11 19:07:17.296 2007 (GMT-4)
System Uptime: 0 days 0:04:34.080
Loading Kernel Symbols
.....................................................................................................................
Loading User Symbols
Loading unloaded module list
.........
Unable to load image ALCXWDM.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ALCXWDM.SYS
*** ERROR: Module load completed but symbols could not be loaded for ALCXWDM.SYS
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000D1, {34, 5, 0, ba23ff4a}

Probably caused by : ALCXWDM.SYS ( ALCXWDM+34f4a )

Followup: MachineOwner
---------

Microsoft ® Windows Debugger Version 6.7.0005.1
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Owner.0OFCAIBZN\Desktop\dumpcheck\Mini101107-04.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Thu Oct 11 19:07:17.296 2007 (GMT-4)
System Uptime: 0 days 0:04:34.080
Loading Kernel Symbols
.....................................................................................................................
Loading User Symbols
Loading unloaded module list
.........
Unable to load image ALCXWDM.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ALCXWDM.SYS
*** ERROR: Module load completed but symbols could not be loaded for ALCXWDM.SYS
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000D1, {34, 5, 0, ba23ff4a}

Probably caused by : ALCXWDM.SYS ( ALCXWDM+34f4a )

Followup: MachineOwner
---------

Microsoft ® Windows Debugger Version 6.7.0005.1
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Owner.0OFCAIBZN\Desktop\dumpcheck\Mini101107-04.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Thu Oct 11 19:07:17.296 2007 (GMT-4)
System Uptime: 0 days 0:04:34.080
Loading Kernel Symbols
.....................................................................................................................
Loading User Symbols
Loading unloaded module list
.........
Unable to load image ALCXWDM.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ALCXWDM.SYS
*** ERROR: Module load completed but symbols could not be loaded for ALCXWDM.SYS
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000D1, {34, 5, 0, ba23ff4a}

Probably caused by : ALCXWDM.SYS ( ALCXWDM+34f4a )

Followup: MachineOwner
---------

Microsoft ® Windows Debugger Version 6.7.0005.1
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Owner.0OFCAIBZN\Desktop\dumpcheck\Mini101107-04.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Thu Oct 11 19:07:17.296 2007 (GMT-4)
System Uptime: 0 days 0:04:34.080
Loading Kernel Symbols
.....................................................................................................................
Loading User Symbols
Loading unloaded module list
.........
Unable to load image ALCXWDM.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ALCXWDM.SYS
*** ERROR: Module load completed but symbols could not be loaded for ALCXWDM.SYS
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000D1, {34, 5, 0, ba23ff4a}

Probably caused by : ALCXWDM.SYS ( ALCXWDM+34f4a )

Followup: MachineOwner
---------

Microsoft ® Windows Debugger Version 6.7.0005.1
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Owner.0OFCAIBZN\Desktop\dumpcheck\Mini100807-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Mon Oct 8 11:23:13.437 2007 (GMT-4)
System Uptime: 0 days 0:22:52.209
Loading Kernel Symbols
.........................................................................................................................
Loading User Symbols
Loading unloaded module list
.........
Unable to load image ALCXWDM.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ALCXWDM.SYS
*** ERROR: Module load completed but symbols could not be loaded for ALCXWDM.SYS
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000D1, {34, 5, 0, ba21ff4a}

Probably caused by : ALCXWDM.SYS ( ALCXWDM+34f4a )

Followup: MachineOwner
---------




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users