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Users Infected By P2p Programs ; Still Welcome With Hjt Logs ?


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#1 ruby1

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Posted 08 October 2007 - 03:42 PM

what is the policy on helping to clean computers that present with HJT logs infected by the use of P2P programs?

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#2 quietman7

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Posted 08 October 2007 - 04:10 PM

Using any P2P (peer-to-peer) file sharing program is a security risk. Even if you use a spyware-free P2P application, you still have to contend with the possibility of downloading malicious files from unknown sources and infecting your system. P2P networks have infected files on them and many have malware bundled with their software. Using P2P software makes you susceptible to a smörgåsbord of malware infections, remote attacks, and exposure of personal information. Read more about "P2P Security Risks".

To reduce the risk of infection and keep your system clean, I recommend that you remove all such programs. If you need assistance with this and need to post a hijackthis log, please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. If you can't perform a step, then skip and continue with the next. In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install HJT in the proper location.)

If HijackThis will not run, try renaming it. Open the HijackThis Folder, right-click on the HijackThis.exe file and rename it Scanner.exe. Double-click on Scanner.exe (which is still HijackThis) and then run your scan. If needed, change the .exe to something else such as .bat, .com, .pif, or .scr. Example: Scanner.bat or Scanner.com

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".
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#3 ruby1

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Posted 08 October 2007 - 04:16 PM

you have misunderstood my query :thumbsup: I spent long enough cleaning a comp (not mine )which WAS infected from P2P stuff ; I am not infected nor do I use P2P programs but I understand there may be a policy developing whereby those who present with infections caused BY P2P useage may find help very restricted?

#4 jgweed

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Posted 08 October 2007 - 06:02 PM

Here at BC, it is our desire to provide our Members with help in ridding hard drives of malware, no matter how it was infected, even if the Member became infected by using P2P file sharing. However, no Member should expect to receive recurring help if he ignores best computer security practices by not taking adequate precautions in the future; it would be very unfair to the many other Members seeking help to ask our HJT Team to spend time repeatedly cleaning one re-infected computer.
I hope this answers your question.
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