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Having Trouble Installing Wireless Network Card


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#1 EdithBunker

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Posted 07 October 2007 - 01:51 PM

My husband just bought a "new" (rebuilt) laptop computer. We also had a new Linksys router in a box. The old one was working fine, but he bought this cuz the salesperson said it would boost his wireless connection. My hubby knows less about computers than I do, and is impatient! LOL!

He did a lot of stuff wrong in trying to install things--i.e., unplugged old router, plugged in new router, to power source, then to computers BEFORE using the install disc--on his laptop, which is two rooms away from where the router is. I think I have all that fixed--had to reset the cable box, and the three wired computers can get internet connection. Also, the laptop came to us with an internal wireless card, which was not a Linksys--I don't know much about that one-- he uninstalled it, thinking he didn't need it because he had this Linksys notebook adaptor. (uninstalled using add/remove programs)
I'm hoping if we needed it, we can get it back via system restore?

Lessee if I can make a long story short; I've been on the phone 3 times to Linksys, trying to figure out what is going wrong. First time, we did get a connection-- once. (Thankfully long enough to dl Avast antivirus!)

I have uninstalled the network card and reinstalled several times. I have the install disk for it. Each time, when it is first installed, I get the little yellow question mark at device manager telling me I need to update the driver--I have to do this while offline because i have no connection on that computer. Once that is done, I get a gazillion warning popups telling me I have an external exception. the message inside is always the same--I'm sorry I didn't write that down to tell what it is--these always happened while i was on the phone with the Linksys rep--and I was already having a hard time with their accent! The last phone call, the Linksys rep told me it is a problem with my computer and I am going to have to take the computer back to the guy who sold it to us, to have him install whatever it is that will make the computer recognize this notebook adaptor.


The guy we bought it from is in another state, the dad of a friend of ours--I'm hoping maybe the tech is wrong and there still may be something i can do. (like maybe I need to get it online somehow to get an even more updated driver?) The notebook adaptor is a Linksys WPC54G, the new router a Linksys WRT54GS. The computer a Gateway with Windows XP

Let me know if you need to know more specifically the steps I have done so far.

Thanks!

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#2 RandomUser

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Posted 08 October 2007 - 10:57 PM

OK, so lemme see if I understand this correctly.

You have two (2) PC's connected with access just fine? The onboard (built in) Wi-Fi is uninstalled or disabled? And when Trying to install the the Linksys Wi-Fi card you get a Fatal Exception error? Does that some it up?

Ok Here's what I want you to do before I give you a full out tutorial on how to do this.

Please click Start>control panel

Then Double-Click Administrative tools Followed by Event Viewer. Choos Application Log by clicking it once.
Then click View: Filter and the Filter Dialogue box should come up. Make sure you are on the Filter Tab.

UNCHECK Information and success Audit. Maximize the Window and hit the Print Screen Button. You now have a copy more
or less of the Application log on the Windows Clipboard. Please Click Start>All Programs> Accessories> Paint

Maxmize the drawing area by dragging that pesky little handle on the lower right as far down and to the right as you can.
Also make sure to maximize the Paint Window. Click in the Drawing area and then Click Edit>paste.

Save the file as APPLog and do the same with the System Log but name it Syslog.

Now paste those here on Bleeping Computer. We'll go from there. Make sure you have a pen and paper when I reply
to the next post. We're gonna have some fun.

YAY

#3 EdithBunker

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Posted 09 October 2007 - 10:46 AM

Thank you RandowUser

I have a total of three computers connected just fine, but they are wired into the router. The built-in card is uninstalled using the add/romove in control panel--I don't know if we need it back and how to get it reinstalled if we do.

Here is the error popup: External exception E06D7363

I am online wrielessly right now with the laptop. I chose to let Windows configure my wireless network settings, and then I was connected again. The problem is that when i log off, that checked box unchecks itself, and all the errors pop up again.


I have the event logs saved, but I don't know how to paste them here.
Not the paint file anyway, but I found how to save on a notepad, and I will do the copy/paste so you can at least see them here.

SYSLog:

Type Date Time Source Category Event User Computer
Error 10/8/2007 1:47:48 PM E100B None 4 N/A HOME-204C5303AC
Error 10/5/2007 4:51:46 PM E100B None 4 N/A HOME-204C5303AC
Warning 10/5/2007 4:09:49 PM cdrom None 51 N/A HOME-204C5303AC
Warning 10/5/2007 4:09:49 PM cdrom None 51 N/A HOME-204C5303AC
Warning 10/5/2007 4:09:48 PM cdrom None 51 N/A HOME-204C5303AC
Warning 10/5/2007 4:09:48 PM cdrom None 51 N/A HOME-204C5303AC
Warning 10/5/2007 4:09:47 PM cdrom None 51 N/A HOME-204C5303AC
Error 10/3/2007 1:46:47 PM Windows Update Agent Software Sync 16 N/A HOME-204C5303AC
Error 9/20/2007 8:07:59 PM Windows Update Agent Software Sync 16 N/A HOME-204C5303AC
Error 9/7/2007 6:04:49 PM W32Time None 29 N/A HOME-204C5303AC
Error 9/7/2007 6:04:49 PM W32Time None 17 N/A HOME-204C5303AC
Error 9/6/2007 4:55:41 PM Windows Update Agent Installation 20 N/A HOME-204C5303AC
Error 9/6/2007 4:55:41 PM Windows Update Agent Installation 20 N/A HOME-204C5303AC
Error 9/6/2007 4:55:40 PM NtServicePack None 4373 user HOME-204C5303AC
Error 9/6/2007 4:55:26 PM Windows Update Agent Installation 20 N/A HOME-204C5303AC
Error 9/6/2007 4:55:26 PM Windows Update Agent Installation 20 N/A HOME-204C5303AC
Error 9/6/2007 4:55:26 PM Windows Update Agent Installation 20 N/A HOME-204C5303AC
Error 9/6/2007 4:55:26 PM Windows Update Agent Installation 20 N/A HOME-204C5303AC
Error 9/6/2007 4:55:26 PM Windows Update Agent Installation 20 N/A HOME-204C5303AC
Error 9/6/2007 4:55:26 PM Windows Update Agent Installation 20 N/A HOME-204C5303AC
Error 9/6/2007 4:55:26 PM Windows Update Agent Installation 20 N/A HOME-204C5303AC
Error 9/6/2007 4:55:26 PM Windows Update Agent Installation 20 N/A HOME-204C5303AC
Error 9/6/2007 4:55:26 PM Windows Update Agent Installation 20 N/A HOME-204C5303AC
Error 9/6/2007 4:55:26 PM Windows Update Agent Installation 20 N/A HOME-204C5303AC
Error 9/6/2007 4:55:26 PM Windows Update Agent Installation 20 N/A HOME-204C5303AC
Warning 9/6/2007 2:35:38 PM Dhcp None 1005 N/A HOME-204C5303AC


APPLog:

Type Date Time Source Category Event User Computer
Error 10/9/2007 6:46:03 AM Application Hang (101) 1002 N/A HOME-204C5303AC
Error 10/8/2007 1:52:24 PM Application Hang None 1001 N/A HOME-204C5303AC
Error 10/8/2007 1:52:03 PM Application Hang (101) 1002 N/A HOME-204C5303AC
Warning 10/7/2007 3:51:17 PM Userenv None 1517 SYSTEM HOME-204C5303AC
Error 10/7/2007 1:42:48 PM Application Hang (101) 1002 N/A HOME-204C5303AC
Warning 10/5/2007 12:14:55 AM Userenv None 1517 SYSTEM HOME-204C5303AC
Error 10/4/2007 11:24:47 PM Application Hang None 1001 N/A HOME-204C5303AC
Error 10/4/2007 11:24:43 PM Application Hang (101) 1002 N/A HOME-204C5303AC
Error 10/4/2007 11:18:19 PM Application Hang None 1001 N/A HOME-204C5303AC
Error 10/4/2007 11:18:15 PM Application Hang (101) 1002 N/A HOME-204C5303AC
Warning 10/4/2007 10:24:31 PM Userenv None 1517 SYSTEM HOME-204C5303AC
Warning 10/4/2007 10:18:46 PM Userenv None 1517 SYSTEM HOME-204C5303AC
Warning 10/4/2007 9:47:54 PM Userenv None 1517 SYSTEM HOME-204C5303AC
Error 10/4/2007 6:20:55 PM MsiInstaller None 11904 user HOME-204C5303AC
Warning 9/11/2007 12:52:01 PM Userenv None 1517 SYSTEM HOME-204C5303AC
Warning 9/6/2007 4:55:45 PM Userenv None 1517 SYSTEM HOME-204C5303AC
Warning 9/6/2007 3:45:02 PM WinMgmt None 5603 SYSTEM HOME-204C5303AC
Warning 9/6/2007 3:45:02 PM WinMgmt None 5603 SYSTEM HOME-204C5303AC
Warning 9/6/2007 3:38:01 PM WinMgmt None 5603 SYSTEM HOME-204C5303AC
Warning 9/6/2007 3:38:01 PM WinMgmt None 5603 SYSTEM HOME-204C5303AC
Warning 9/6/2007 2:38:19 PM WinMgmt None 63 SYSTEM HOME-204C5303AC

#4 RandomUser

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Posted 09 October 2007 - 01:38 PM

What check box are you referring to?

Also, could you double click the some of the application hangs and see if they reference the wi-fi card specifically.
And if you click the Copy icon when opening an event you can the paste that specific event anywhere you want, like on here. It sounds as the the proprietary software either doesn't like something else on your PC or,
You may have a hardware issue. The hardware issue is unlikely as of yet due to what I seen in the Syslog, but certainly
a possibility. Tell me more about the check box, and paste the Application Error Entries and I think we'll be well on
our way to a solution.

#5 EdithBunker

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Posted 09 October 2007 - 07:59 PM

The checkbox:

While the error popups are going on--btw, my son counted--there were over 100! and I had no internet connection. . .
I rightclicked the single monitor picture in the taskbar (the yellow popup window calls it the wireless network connection)
I clicked "view available wireless networks". A window comes up saying Wireless network connection 3", and a box that says "Chose a wirelss network"

Inside the box it tells me windows cannot configure this wireless conection . . .change advanced settings. (which is a choice to click on lefthand of window. This opens a new box titled Wirelss connection3 porperties. There are 3 tabs, General, Wireless networks, and Advanced. I chose the wirelss networks tab, and at the top, there is an unchecked box that says,
"Use windows to configure my wirelss network settings" I check that and the bottom half of the window undims itself. I click okay, and then in the taskbar, the wirelss connection monitor gets a yellow pop up that says one or more wirelss networks are in range of this computer, click this message to connect" and I am connected.


This is all while I am in the same room as the router is in. When i move the laptop back to the office it's supposed to be in, I get the error pop ups, and when I do the exact same thing as I described above, when I open the "wireless connection 3 properties", there are only two tabs! The wireless connection tab is not there!! (so I can't connect in that room!) CRAZY! :thumbsup:



As for double-clcicking the application hangs, by that do you mean the error pop ups? I tried that and nothing happened-- I right clicked, left clicked, tapped the keypead, etc--nothing, just the cascading popups.

Here is a screenshot of the error codes and the properties box:

(hmm I could copy the screenshot from paint, but it won't let me paste here--when i rightclick, only undo and , delete and select all are highlighted)

#6 EdithBunker

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Posted 09 October 2007 - 08:03 PM

A sidenote, wonder if this would explain why it won't connect in the other room. The room the router is in has three wired computers and a wireless telephone. The room between this room and the other office has a microwave. The last room, my hubby's office, where he needs this connection, also has a wireless phone. Could those be interfering?

#7 EdithBunker

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Posted 09 October 2007 - 08:28 PM

AHA! figured out how to post the screenshot!

Posted Image

#8 RandomUser

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Posted 09 October 2007 - 09:05 PM

Ok you have more issues than I previously thought but it's not impossible to repair. It looks like Windows is trying to
configure your wireless as well as some proprietary software that you have on the machine. You shouldn't be getting those errors tho. DO NOT ATTEMPT THESE YET. You're gonna have to Delete the Wireless Connection 3 and change the software that's controlling your wi-fi card. There may Still be other issues but we'll cross that bridge when we come to it. The other piece is we'll have to make sure there's no interference and that the Wireless SSID, Encryption, and PW are all correct as we set things up. AGAIN, don't do ANYTHING YET.

I'll get back with you shortly about what we need to do next.

#9 RandomUser

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Posted 10 October 2007 - 05:37 PM

Ok So here's the jist of what we're gonna do. Please Go to network connections and Rename Wireless Connection 3 to Wireless Connection 1. Right Click that and click on properties. Click the box to Let Windows Manage this Connection. That box may also be available in the Device Manager of which of have a bad memory. And no reference system in front of me.

Then Open Add remove Programs from the Start menu or from Control Panel. Remove the Software that manages your
Wireless connection. IE if it's Linksys, then remove that software. Make certain it's the right software which you can do by looking on the manufacturers Web Site. Go Bac into Network Connections and Disable the Wireless Connection. If you're Able to Delete it, then do that. Shut down the Laptop. Remove the Wireless Card. Start the PC. Once in Windows, install the
software that came with the Wireless card but don't install the card until told to do so. Once that's complete, reboot your Laptop.

Now go find the Wireless connection in Network Connections, right click it and choose properties, then click on tcp/ip and click properties. Make sure that Obtain IP address Automatically and Obtain DNS Server Address Automatically are checked and close that properties Dialogue Box. Go where found the Option to let Windows Manage the connection and make sure that it is Unchecked. You should have a Software Icon in the TASK Tray that will manage your Wireless connection now.
Consult the user's manual to set up your wireless connection according to the User's Manual. Make certain you choose the
Right network and Password. After that, Attempt to connect to the Home wi-fi network. you should have success if everything goes well.

Try this and Let me Know how it goes. If everything is followed to a "T" then you should be online. If not, we need to turn our attention towards hardware failures.

#10 EdithBunker

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Posted 11 October 2007 - 04:57 PM

Remember when I said in my first post my hubby is impatient? Well, yesterday i couldn't work on his computer (my computer time is a few hours each evening), so this afternnon, he took it to his office and decided he was going to work on it.

He uninstalled the Odyssey Network Services. (That is still in the properties box in the screenshot, under the general tab) I have no idea if that was important or not. It started a network connection wizard, and now he has a new wireless connection set up. He has been able to access the internet in his office, using this. He didn't do any of the other instructions--(removing the linksys software, etc)

So far, he has internet connection, the signal is "good", but IE opens real slow. As a matter of fact, on all three wired computers, the internet is SLOWWWWW. Maybe it's a coincidence, and it's the ISP, but I'm wondering if he did something else that could have caused this. I've checked that Linksys advisor for the router (installed on my wired computer) it says the connection to the router is not working I've run the fix, checked all the connections, and it will say it is fixed, but then when i reboot, it's not working right again! My computer has never run this slow.

He was asking me why he had to have the windows firewall on, so he may have turned that off. I don't know if that would cause problems across the network?--letting in a bug or something? I'm on my son's computer at the moment because I'm running my AV on mine.

Any ideas? I can get whatever info you'd need about the laptop later this evening. Thanks!

#11 RandomUser

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Posted 11 October 2007 - 10:12 PM

Let's slow down and take one thing at a time. You say he can connect to the Office network without issue?
Do you know how to check you wireless settings on the Router you're using? That's the device with all three PC's
Connected to it. Should also have an Antenna on it. Typically you can input 192.168.1.1 or something similar into the
web address in IE or Firefox and you will get a log in page for the router. From there you need to click the wireless Tab
and find The SSID and Know the Password, also tell me what type of Encryption it's Using. WEP/WPA/WPA2 etc. Oh and tell
me if the Broadcast box is checked. Screenshots would be Awesome but you DON'T want your public IP Address posted here. Just write those things down. If you make a Screenshot then erase the parts with the IP Address and Password etc.

Also, the problems with the slow connection you'll have to contact your ISP for. That typically isn't caused by one machine's
Firewall being turned off. You could try speedtest.net to check your speed. Who Knew?

Also, can you see your home network in the linksys tool when searching for networks?

#12 EdithBunker

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Posted 13 October 2007 - 11:31 AM

RandomUser, thanks for all your help. I am unable to do anything on the laptop this weekend, because we are out of town! I'll be working on it again late Sunday or Monday. (in case you were wondering why I hadn't replied)

Yes, he DID get a connection, but it was taking forever to load a browser page. Without being able to check the router, this i do remember-- it was using the WEP encryption.

Right now, I have had to totally bypass the router. Long story short: Our internet connection was s l o o o o w w w. I ran the different checks on the Linsys advisor--it told me the problem was with the internet conection. Called Comcast, my ISP, they reset the modem, I got a connection--for a few minutes.
Called Comcast again. They asked a few questions, had me bypass the router, and since i could get a fast connection, they told me it was the router. We have only had his router for about three days and i had wondered if there was something wrong with it. So now i will try and fix it Sunday or Monday and get back with you then. Thanks for your help so far.

#13 RandomUser

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Posted 14 October 2007 - 04:53 PM

OK my last post didn't go through. Please Run SpeedTest at speedtest.net to check the speed which SHOULD NOT affect your ability to connect to you Wireless Router/Access Point.

Also, You might not have any issue with the router at all. You may want to check the Linksys Forums to check your settings.
Settings that might affect your connection speed and or ability to access the web include:

Firewall, DNS Settings, Quality of Service (QoS), Port Forwarding, and Manual Wireless Settings which aren't
Explained well in most router help sections. The last part only applies to Manual Wireless Settings.
You may want to ask linksys about those settings and explain that the wireless connection is non-existent.

Tonight, Sunday, You may want to verify the Wireless Settings on the ROUTER AND THE LAPTOP. They should both be using
WEP Currently. You can check the card settings on the wi-fi card by opening the Linksys Software which should be present
in the task tray. You have to make certain that they both have the Same encryption KEY. Check that out and post back here. Also tell me if you have made changes to the Wi-Fi settings on the router Manually. This is very important. Also do you know how to access the Router's Configuration Page/Setup Page? Not the automatic but the Manual Page?

let me know what you find this evening.

#14 EdithBunker

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Posted 15 October 2007 - 10:44 AM

RandomUser, I'm sorry I didn't reply last night. We got in about 9 pm and I checked here, but everybody else wanted to use the internet also, and there is only one computer that can get online at a time. (by bypassing the router)
The results of the speed test are pasted below, this was done going through the modem only, not the router.

Posted Image


I called Linksys this morning, they did some troubleshooting with me, their end conclusion: speed incompatibility between the router and the modem. So now they want me to call Comcast again and have them decrease the modem speed.


As to the wireless card: both the card and router were/are using the WEP security and both have the same encryption key.
As far as i know, no changes were made manually. I don't think I know how to access the router's configuration page/ manual setup page. Is that where I type into the address bar of IE some numbers? (XXX.XXX.X.X) Then they had me type in a password. (today that page wouldn't even open up-- after resetting the router and unplugging it and all--that is when they said it was a speed incompatibility)


I might be missing something as per your questions and/or instructions. Let me know if you need either more info as to what i have done, or if i am supposed to do anything else.

I probably will have called Comcast about the speed incompatibility by the time I see your reply.

#15 RandomUser

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Posted 15 October 2007 - 08:01 PM

SPEED INCOMPATIBILITY? ARE YOU KIDDING ME?

I suppose anything is possible, but when the router is slated to handle a WIRED Connection of 100 Mps with no settings, and around 40 mbps wi-fi and maybe higher! There may be something I'm overlooking but I run two linksys routers and
they've never mentioned a speed incompatibility.


Anyway, plug the modem into the router and into the laptop, and

Start: Run:

Type cmd and hit ENTER

Type iponfig /all HIT ENTER

Enter the IP Addy of the DEFAULT GATEWAY into Internet Explorer and when prompted
User ID: Admin
Password: Admin

You may have to refer to the documentation such as the User manual for the User Name and PW which you can get from the
linksys website by finding your product. When you get there. Print the screen for the Wireless settings.
You won't be able to connect to wi-fi at that point.

Let me know if you need examples.




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