Posted 07 October 2007 - 01:04 PM
I have Windows XP on a Dell XPS400, that's about a year and a half old. I have Avast as my antivirus, and have run Ad-Aware, CCleaner, and ScanDisk a few times in the past day. (Avast, Ad-Aware, and Ccleaner are all in their latest versions) I use both FireFox and IE6 because IE7 is incompatible with my college's website.
I got home from work yesterday evening, and I went to check email before going out, and I noticed that Avast needed to restart my computer. I foolishly ignored it, since I had to rush out, and then I had forgotten about it when I came home.
I got home, and then I noticed that I had the "Internet Speed Monitor" on my computer last night, I went to delete it. I did the Add/Remove Programs application in Control Panel, and then it was gone. I was surfing the internet, and I noticed some rather provocative banner ads and such on websites for which the ads are highly inappropriate. This has to be related to the junk on my computer because there are never (or, very extremely rarely) "webcam girls" and "find sex grrls" ads on news websites or teen/student websites.
When I got home, I got on the computer. After that, Avast alerted me of viruses being detected. I used the "Delete" option, and then it kept coming up. I clicked "delete" for the six or so warnings that Avast popped up. Since it was last night, I don't remember exactly what the viruses were, other than they were put in the category of "Trojan/Worm". Something happened, and I could not restart.
My computer has been running strangely, slowly, and just will not cooperate ever since. I let the Avast scan run overnight, but when I woke up this morning, I checked it and it was still running, but it had stopped towards the end of the scan. From that point on, I could move my mouse around the screen, but nothing was clickable. I tried to hit the "Desktop" shortcut to minimize the Avast window, but it just froze at that point. The taskbar stayed up, instead of hiding itself, and I was unable to move anything but the mouse. The taskbar then disappeared partially-- the Start button, the shortcut icons, and everything just disappeared, leaving holes in the blue taskbar. (I'm not sure if this helps any, but I mightaswell describe it as best I can.)
I restarted it with the button on the front of the tower, and then decided (after CheckDisk ran automatically for ten minutes upon restart) to run Adaware, CCleaner, and then Add/Remove, and then another Ccleaner run after I deleted a slew of unused, space-absorbing programs.
Finally, I decided to let Avast Run overnight, and immediately upon starting the scan, there were four pop-ups from Avast alerting me of viruses/trojans. So, I know they're there, but they won't let me delete or move them to the chest.
This morning, I noticed that the Avast Scan had stalled on a file later in the scan, but it persisted that it was "still scanning". (The screensaver and sleep/hibernate option has stopped working by itself).
I had to restart it by pushing the button on the front. When it restarted, I could check the internet for ten minutes (or less) and then it froze up. When I hit ctrl-alt-del, nothing happens. I can hit it multiple times, and the window never pops up. It just quits responding. All the windows I'm using freeze up, the taskbar holes appear, nothing happens, and then I have to hit the button on the front of the computer to restart it.
I decided to switch to Firefox instead of I.E. The same exact thing happens. I ran ScanDisk, and did a DeFragment, but the DeFragment application said that it was unnecessary. It then stalled and froze again.
I have to use the family computer on the same network in order to even write here right now, but I need to know where I can go and what I need to do from here. I am going to attempt to do scans in Safe Mode, and hopefully, I might get something fixed, but I doubt it will fix it all. The trojans will still be there.
I know I didn't explain the problem so well, but your help is much appreciated.