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Can't Start "help And Support Service" Not Available

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#1 jorgholt


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Posted 05 October 2007 - 05:53 PM

When I try to open HELP, get msg Help and Support Service not running. Went to control panel / administrator tools (?) / services. Help and Support doesn't appear ?

Of course , Win XP was preinstalled so I don't have a distribution disk to load it from if that's what need to do.

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#2 WinCrazy


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Posted 05 October 2007 - 08:35 PM

Hi jorgholt.

I have multiple fixes to get Help and Support to work. You can stop when H&S starts working for you

1. Let's see if it will run at all.
Start > Run > C:\WINDOWS\pchealth\helpctr\binaries\HelpCtr.exe
If this bring up H7S then you can simply make a shortcut pointing to this file or put this line into a .BAT file and run it when you want (saves a lot of retyping).

2. In Notepad type the following and save it to a file named HELPSUPP.bat
net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
Go to 1. and try that shortcut again.

3. Start > Run > regsvr32 HHCTRL.OCX
Try the shortcut or command in 1.

4. Here is a Regigistry fix from Kelly Thurot, a Microsoft MVP with a million+1 useful XP tweaks and repairs.
235. Restore Help and Support Services
Go to line 235, right-click on the title and select either "Save Link As" (Firefox) or "Save Target As" (IE).
Save the file to the hard drive. Right-click on the file name and select "Merge".
Go try 1.
------------------- Oops - forgot one:
5. Reinstall H&S - Requires an XP CD.
Browse to C:\Windows\inf\pchealth.inf
Right-click on the file name and select Install. Put your XP CD in the drive and browse to the folder I386 and select OK.

Edited by WinCrazy, 05 October 2007 - 08:42 PM.

#3 TMacK


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Posted 05 October 2007 - 10:14 PM

Hello jorgholt,

235. Restore Help and Support Services

Please note that this fix is a Registry Edit.
Improper changes to the registry could render your computer inoperable.
It is very important to backup the registry and know how to restore it , before making any changes.
Instructions on how to do that, can be found here:
Backing Up the Registry.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#4 WinCrazy


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Posted 06 October 2007 - 07:43 AM

ERUNT The Thorough and Automatic way to backup the Registry

This is the only automatic way to completely back up the Registry, not only for the currently logged on user, but for all users including the Administrator. After ERUNT is installed a backup will occur every time you log on this includes restarts, too.

Each backup creates a folder under \WINDOWS that contains not only the backup, but also a program called ERDNT that can be used to restore the Registry should XP become damaged on you are not able to log in. ERDNT can be run from Safe Mode, the Recovery Console or even after booting from a bootable Win 98 diskette . It can also be run after booting from self-booting repair CDs such as Bart's UBCD (Ultimate Boot CD). Of course, a ERDNT Registry restore can be run in Windows, too.

ERUNT Tutorial

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