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Adobe Reader Error 1714


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4 replies to this topic

#1 jodaunger

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Posted 05 October 2007 - 09:02 AM

I have been trying and trying to download adobe 8 and i keep getting error 1714 m3essage that 8.1.o cannot be removed.
I get 95% done and I am stopped.
I NEED TO BE ABLE TO FIX THIS! HELP!

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#2 M...

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Posted 05 October 2007 - 09:33 AM

Hello jodaunger,

From Adobe: "...'Error 1714' when you update or install Acrobat...":

http://kb.adobe.com/selfservice/viewConten...ternalId=320310

Also, see the last post in this thread at Adobe:

http://forum.adobe.com/cgi-bin/webx?14@@.3bc2eaa8/2

Also, see the following thread here at Bleeping Computer, with basically the same recommendation (use the Windows Installer Cleanup Utility):

http://www.bleepingcomputer.com/forums/ind...st&p=629911

Edited by M..., 05 October 2007 - 10:04 AM.


#3 pj1959us

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Posted 17 October 2007 - 03:40 AM

I know I'm going to feel like an idiot asking this question but to preserve what little sanity is left and to fix the problem I must.

I've installed the Windows Installer mentioned but, um, how do you run it? It isn't listed among my Programs on my Start pulldown but I do see it under the Control Panel Add/Remove (with no size shown) and when I checked the services.msc it is there. How the heck do I find/run the program so I can try to remove this Adobe Reader at long last? :thumbsup:

Thanks,
PJ

#4 M...

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Posted 17 October 2007 - 08:43 AM

After you install the utility (which you already have done), you should be able to start the utility by clicking Start > All Programs > Windows Install Clean Up.

Further instructions can be found at:

"Description of the Windows Installer CleanUp Utility":

http://support.microsoft.com/default.aspx?kbid=290301

#5 pj1959us

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Posted 17 October 2007 - 01:46 PM

That's where I looked for it first and it wasn't there. I tried to find other ways to open it but no luck.

I decided to just click on the link you provided and install it again. For some reason that did the trick!!!!! I was able to remove the Adobe Reader through the WI and just installed the new version of Adobe Reader and it's working perfectly now.

THANK YOU!!!!!!!!!! :thumbsup:

Now...if you could just fix my video problems.... :flowers:




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