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Installed Media Player11. No Audio Or W/ Cd-dvd Now.


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15 replies to this topic

#1 NorCal_Mike

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Posted 05 October 2007 - 04:35 AM

Upgraded to Windows Media Player11 recently while doing other Win Updates. Since I haven't used the Player much lately, nor my CD-DVD drive, only today did it become apparent that I now have an Audio problem -- and everything had worked fine till just recently. Now...

1.WMP11 will play Video from a file on my computer, but there's no Audio.

2. Try playing a CD and up comes:
"Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly."

* * At Microsofts troubleshooting for Media Player11 I get:

Cannot play the file
Windows Media Player cannot play the file because there is a problem with your sound device, such as a sound card or sound controller. You might encounter this error message for one of the following reasons:


-Your sound device is in use by another program. Quit other programs that might be using your sound device, and then try to play the file again.
-Your sound device requires an updated driver. To determine if an updated driver is available, see Windows Update, or see the sound device manufacturer's Web site.
-The selected sound device does not support Secure Audio Path (SAP). If you have multiple sound devices installed on your computer, try using a different one.
-Your sound device is not functioning properly. To troubleshoot the problem, see Windows Help and Support or refer to your sound device's documentation.
-You do not have a sound device installed on your computer. Install a sound device (such as a sound card), and then try to play the file again. If you can't install a sound device in your computer, you might be able to resolve the problem by attaching USB-based headphones or USB-based speakers to your computer instead.
:flowers:

This error might have been triggered by an error in another program or component of Windows. The following information describes the original error.

80040256: Cannot play back the audio stream: no audio hardware is available, or the hardware is not responding.


3. WMP11 won't play any DVD now, neither Audio or Video, so it's not just CD's affected.
Error message says, "WMP cannot play this DVD because there's a problem with digital copy protection between your DVD drive, decoder, & video card. Try installing updated video card drivers."


4. Tried using InterActual Player (something I never use), and it said: "Playback failed due to an error with the audio subsystem. Please ensure the sound card is properly installed or close any applications that may use the sound card."

MISCELLANEOUS NOTES:
Mentioned I did Win updates recently, about 15 of them. Also added SP3 to Office 2003.
Uninstalled Win DVD today, an older version...also Click to DVD, a burning program from Sony (came w/ the laptop).
Uninstalled DV Gate Plus, Norton System Works 2005, Jukebox, Mood Logic, and Quicken 2005 in past 2 days.
I've been using Registry Mechanic periodically and think last time was 1 week ago when some of all this was done.
DirectX v9.0c installed.

This afternoon I downloaded updates from Sony, including firmware for the CD-DVD. Still no help.
Check properties in Device Manager and it says "everything's working properly." :thumbsup:
Could this be a Codec issue? Not familiar with them at all.

I'M STYMIED, AND ANY HELP WOULD BE MUCH APPRECIATED.
Thanks in advance!

----------------------------------------------------------------------------------------------------------------------------------------------------------------

Edited by NorCal_Mike, 06 October 2007 - 01:34 AM.


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#2 FireKracker

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Posted 06 October 2007 - 09:41 AM

Have you tried uninstallng wmp 11 and reinstalling? Probably upgrading to wmp11 has overwritten an audio codec. I'd also install the DVD player software too, probably uninstalling that has removed a codec too. Elso try a system restore prior to installing the updates.
If all else fails, hit the reset button.
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#3 NorCal_Mike

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Posted 06 October 2007 - 12:45 PM

Howdy FireKracker,

Thanks for the suggestions. Since everything I've attempted hasn't solved anything yet, I'm going to unistall WMP11 today and see if it'll roll back to the previous version - which I think was v10 - then test if things are working again. Whatever happens, next I'll try a reinstall of v11. No doubt, the upgrade overwrote some critical files and made undesired changes to my system. Typical Microsoft BS, IMO. I found where it changed WMP to be my default player for everything, including CD music or DVDs, and all file extensions.

This laptop came with preloaded software (no disks), so I can't just pop one in and browse for a specific thing (like a driver), although they do allow for a full system restore or a reinstall of individual factory loaded applications. Personally, I'm much more familiar and comfortable with a PC. I've had many & even built them. Much prefer having the disks, related documentation, and being able to easily get inside if something goes awry.

I updated the CD/DVD firmware the other day, but as you suggest, that may need doing again after reinstalling WMP. BTW, I added the codec AC3 last night after reading about it solving some issues, but it changed nothing.

Sony has a provision for reverting back to having exactly what was on the laptop at the time of purchase, but that would be a freaking nightmare, and would like to avoid that at all costs. Just to understand, short of doing a full system restore, if I pick a restore point it will revert everything back to the date selected and I'd have to reinstall all the Windows and software updates again, correct? Likewise with all applications? I've long since dumped many of their applications & installed much better software, plus all my applications have been updated, tweaked, & some have numerous plug-ins, etc. This would be a massive project, one I've done several times over the years, tho' typically just reformatted the drive & went from ground zero.

I uninstalled Norton IS 2005 and System Works yesterday, and went with Nod32 2007 (which I love so far, BTW). What would happen here? Would I suddenly have Norton again and lose Nod32? Would all the programs I've deleted since that point be right back on my system? What about data that's changed since then? Would I have to back that up and reload it too? I realize this would be the smart/safe thing to do any way, but wonder from a technical aspect if data is affected when selecting a restore point. Again, Sony has a provision for choosing (1) a full system restore, or (2) just reinstalling Windows, but frankly I'm not clear on how they can just reinstall windows w/o screwing up everything else.

After all I've done to this thing over the past week, it's now running at least 10-20 times faster, so I'd hate to undo all that work just to fix a freakin' audio problem. It was taking over 25 minutes from boot up to being usable; now it takes about three. Similar major performance improvement with applications.

I'll let you know what happens after reinstalling WMP, and please let me know if you think of anything else to try.

Thanks again, Michael

#4 NorCal_Mike

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Posted 06 October 2007 - 03:31 PM

I found details (below) on what's installed with and for Media Player 11 on my system, by clicking on Help/Technical Support Information. This may help someone with more expertise than me to solve this problem.

BTW, I got SonicStage (a program I never use & forgot about) to place a music CD, so know the sound card, Harmon Kardon speakers, etc. are NOT the problem...but I was already quite sure of that.

Windows Media Player
Version 11.0.5721.5230
Operating System
Version: 5.1.2600 System Locale: en-us
Service Pack: 2.0 User Locale: en-us
Build Lab: 2600.xpsp_sp2_gdr.070227-2254 Geo ID: United States
Type: Workstation DRM Version: 11.0.5721.5145
Architecture: x86 Indiv Version: 2.9.0.1
Processors: 1

Media Player Binaries
Name Version Name Version Name Version
wmp.dll 11.0.5721.5230 wmpband.dll 11.0.5721.5145 wmpcore.dll 10.0.0.3646
wmplayer.exe 11.0.5721.5145 mpvis.dll 11.0.5721.5145 wmpui.dll 10.0.0.3646
wmploc.dll 11.0.5721.5145 wmpdxm.dll 11.0.5721.5145 wmpcd.dll 10.0.0.3646
wmpps.dll 11.0.5721.5145 wmpasf.dll 11.0.5721.5145 wmvcore.dll 11.0.5721.5145
wmpeffects.dll 11.0.5721.5145 wmpshell.dll 11.0.5721.5145
wmlaunch.exe 11.0.5721.5145 migrate.exe 10.0.0.3646

Other Binaries
Name Version Name Version Name Version
drmv2clt.dll 11.0.5721.5145 OLEACC.dll 4.2.5406.0 WININET.dll 7.0.6000.16512
msnetobj.dll 11.0.5721.5145 sptip.dll 5.1.2600.2180 SXS.DLL 5.1.2600.3019
OLEDB32R.DLL 2.81.1117.0 MLANG.dll 6.0.2900.2180 JSCRIPT.DLL 5.7.0.5730
MSDART.DLL 2.81.1117.0 msimtf.dll 5.1.2600.2180 COMRes.dll 2001.12.4414.258
oledb32.dll 2.81.1117.0 MSDBG2.DLL 7.0.9466.0 CLBCATQ.DLL 2001.12.4414.308
MSXML3.DLL 8.90.1101.0 PDM.DLL 7.0.9466.0 gdiplus.dll 5.1.3102.2180
mscorie.dll 2.0.50727.832 msls31.dll 3.10.349.0 msctfime.ime 5.1.2600.2180
mscoree.dll 2.0.50727.253 mshtml.dll 7.0.6000.16525 xpsp2res.dll 5.1.2600.2180
ITSS.DLL 5.2.3790.2453 appHelp.dll 5.1.2600.2180 SAMLIB.dll 5.1.2600.2180
HHCTRL.OCX 5.2.3790.2847 PSAPI.DLL 5.1.2600.2180 WLDAP32.dll 5.1.2600.2180
wmerror.dll 11.0.5721.5145 ieframe.dll 7.0.6000.16512 NTMARTA.DLL 5.1.2600.2180
mshtmled.dll 7.0.6000.16512 mslbui.dll 5.1.2600.2180 MSVCP80.dll 8.0.50727.42
rsaenh.dll 5.1.2600.2161 msi.dll 3.1.4000.4039 MSVCR80.dll 8.0.50727.42
wdigest.dll 5.1.2600.2874 iphlpapi.dll 5.1.2600.2912 lgscroll.dll 3.1.116.0
wmnetmgr.dll 11.0.5721.5145 SSDPAPI.dll 5.1.2600.2180 iprepair.dll 3.1.0.0
msdmo.dll 6.5.2600.2180 WINHTTP.dll 5.1.2600.2180 comdlg32.dll 6.0.2900.2180
devenum.dll 6.5.2600.2180 upnphost.dll 5.1.2600.3077 ATL.DLL 3.5.2284.0
quartz.dll 6.5.2600.2749 WMDMPS.dll 11.0.5721.5145 enhdlginit.dll 1.0.0.1
WINSPOOL.DRV 5.1.2600.2180 cewmdm.dll 11.0.5721.5145 MSCTF.dll 5.1.2600.2180
iepeers.dll 7.0.5730.11 MsPMSP.dll 11.0.5721.5145 dbghelp.dll 5.1.2600.2180
MSOXMLMF.DLL 11.0.8164.0 netapi32.dll 5.1.2600.2976 MSVFW32.dll 5.1.2600.2180
wmpnssci.dll 11.0.5721.5145 MSWMDM.dll 11.0.5721.5145 VERSION.dll 5.1.2600.2180
winrnr.dll 5.1.2600.2180 USERENV.dll 5.1.2600.2180 OLEAUT32.dll 5.1.2600.3139
DNSAPI.dll 5.1.2600.2938 mcicda.dll 5.1.2600.0 ole32.dll 5.1.2600.2726
rasadhlp.dll 5.1.2600.2938 midimap.dll 5.1.2600.2180 msimg32.dll 5.1.2600.2180
wshtcpip.dll 5.1.2600.2180 MSACM32.dll 5.1.2600.2180 UXTHEME.DLL 6.0.2900.2180
hnetcfg.dll 5.1.2600.2180 msacm32.drv 5.1.2600.0 WINMM.dll 5.1.2600.2180
mswsock.dll 5.1.2600.2180 IMAGEHLP.dll 5.1.2600.2180 COMCTL32.dll 6.0.2900.2982
WSOCK32.dll 5.1.2600.2180 MSASN1.dll 5.1.2600.2180 SHLWAPI.dll 6.0.2900.2995
imon.dll 2.70.39.0 CRYPT32.dll 5.131.2600.2180 msvcrt.dll 7.0.2600.2180
sensapi.dll 5.1.2600.2180 WINTRUST.dll 5.131.2600.2180 SHELL32.dll 6.0.2900.3051
msv1_0.dll 5.1.2600.2180 wdmaud.drv 5.1.2600.2180 wblind.dll 5.0.0.2
rtutils.dll 5.1.2600.2180 WS2HELP.dll 5.1.2600.2180 wbhelp.dll 4.0.0.1
TAPI32.dll 5.1.2600.2180 WS2_32.dll 5.1.2600.2180 wbsys.dll 4.0.0.0
rasman.dll 5.1.2600.2180 MFPlat.DLL 11.0.5721.5145 IMM32.DLL 5.1.2600.2180
RASAPI32.dll 5.1.2600.2180 SETUPAPI.dll 5.1.2600.2180 GDI32.dll 5.1.2600.3159
CSCDLL.dll 5.1.2600.2180 urlmon.dll 7.0.6000.16512 USER32.dll 5.1.2600.3099
cscui.dll 5.1.2600.2180 WMASF.DLL 11.0.5721.5145 RPCRT4.dll 5.1.2600.2180
SKCHUI.DLL 1.0.1038.0 Secur32.dll 5.1.2600.2180 ADVAPI32.dll 5.1.2600.2180
SPGRMR.DLL 5.1.2600.2180 iertutil.dll 7.0.6000.16512 kernel32.dll 5.1.2600.3119
MSVCP60.dll 6.2.3104.0 Normaliz.dll 6.0.5441.0 ntdll.dll 5.1.2600.2180

Audio Codecs
Type Name Format Binary Version
ACM Microsoft IMA ADPCM CODEC 0011 imaadp32.acm 5.1.2600.2180
ACM Microsoft ADPCM CODEC 0002 msadp32.acm 5.1.2600.2180
ACM Microsoft CCITT G.711 A-Law and u-Law CODEC 0007 msg711.acm 5.1.2600.0
ACM Microsoft GSM 6.10 Audio CODEC 0031 msgsm32.acm 5.1.2600.0
ACM DSP Group TrueSpeech™ Software CODEC 0022 tssoft32.acm 1.1.1.5
ACM Microsoft G.723.1 CODEC 0042 msg723.acm 4.4.0.3400
ACM Windows Media Audio 0161 msaud32.acm 8.0.0.4487
ACM Sipro Lab Telecom ACELP.net audio codec 0130 sl_anet.acm 3.2.0.0
ACM Indeo® audio software 0402 iac25_32.ax 2.0.5.53
ACM Fraunhofer IIS MPEG Layer-3 Codec (advanced) 0055 l3codeca.acm 1.9.0.305
ACM Microsoft PCM Converter 0001
DMO WMAudio Decoder DMO 0160, 0161, 0162, 0163 wmadmod.dll 11.0.5721.5145
DMO WMAPro over S/PDIF DMO 0162 wmadmod.dll 11.0.5721.5145
DMO WMA Voice Decoder DMO 000A, 000B wmspdmod.dll 11.0.5721.5145
DMO Canon G.726 DMO Decoder 0045 CanonG726DMODecoder.dll 1.0.0.3

Video Codecs
Type Name Format Binary Version
ICM Cinepak Codec by Radius cvid iccvid.dll 1.10.0.12
ICM Intel 4:2:0 Video V2.50 I420 msh263.drv 5.1.2600.2180
ICM Intel Indeo® Video R3.2 IV32 ir32_32.dll 3.24.15.3
ICM Intel Indeo® Video 4.5 IV41 ir41_32.ax 4.51.16.3
ICM Intel IYUV codec IYUV iyuv_32.dll 5.1.2600.2180
ICM Microsoft RLE MRLE msrle32.dll 5.1.2600.2180
ICM Microsoft Video 1 MSVC msvidc32.dll 5.1.2600.0
ICM Microsoft YUV UYVY msyuv.dll 5.3.2600.2180
ICM Toshiba YUV Codec Y411 tsbyuv.dll 5.1.2600.0
ICM Microsoft YUV UYVY msyuv.dll 5.3.2600.2180
ICM Microsoft H.263 Video Codec M263 msh263.drv 5.1.2600.2180
ICM Microsoft H.261 Video Codec M261 msh261.drv 5.1.2600.2180
ICM Indeo® video 5.10 IV50 ir50_32.dll 5.2562.15.55
ICM Sony DV software CODEC dvsd
DMO WMVideo Advanced Decoder DMO WMVA, WVP2 wmvadvd.dll 11.0.5721.5145
DMO Mpeg4s Decoder DMO mp4s, MP4S, m4s2, M4S2 MP4SDECD.dll 11.0.5721.5145
DMO WMV Screen decoder DMO MSS1, MSS2 WMVSDECD.dll 11.0.5721.5145
DMO WMVideo Decoder DMO WMV1, WMV2, WMV3, WMVA, WVC1, WMVR, WMVP, WVP2 WMVDECOD.dll 11.0.5721.5145
DMO Mpeg43 Decoder DMO mp43, MP43 MP43DECD.dll 11.0.5721.5145
DMO Mpeg4 Decoder DMO MPG4, mpg4, mp42, MP42 MPG4DECD.dll 11.0.5721.5145

MPEG/DVD Filters
Type Name Binary Version
video InterVideo Video Decoder ivivideo.ax 5.0.11.739
audio InterVideo Audio Decoder iviaudio.ax 5.0.11.739

Plug-ins
None Found

Services
Name Key Binary Version
Audible.com Audible
CinemaNow CinemaNow
eMusic emusic
f.y.e. download zone FYE_production
Live365 Radio Network Live365
Media Guide MediaGuide
MIXPLAY MIXPLAY_USA
Movielink MovieLink
MusicGiants HD Music Store MusicGiants
Napster Napster
PassAlong Music Store PassAlong
PayPlay.FM Music Downloads PayPlay.FM
Puretracks.com Puretracks
SongTouch SongTouch
URGE MTVN
V CAST Music VCastMusic
VidZone VidZone
Wal-Mart Music Downloads WalMart
XM Radio Online XMRadio

Content Partner
None Found

#5 Monty007

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Posted 06 October 2007 - 05:17 PM

Hi, in device manager is there a "!" next to audio drivers? Click on it and go to properties and select driver...what does it say?
MCP
MSDST

#6 DaChew

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Posted 06 October 2007 - 05:26 PM

media player 11 is pure evil when mixed with older audio programs and windows xp

media player 10 and the mp11 codecs might be safe
Chewy

No. Try not. Do... or do not. There is no try.

#7 NorCal_Mike

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Posted 06 October 2007 - 06:23 PM

Hi, in device manager is there a "!" next to audio drivers? Click on it and go to properties and select driver...what does it say?


No "!" by any of the drivers, and it says everything's working p-r-o-p-e-r-l-y. :thumbsup:

Also tried installing XP Codec Pack, but it kept displaying at the end that "it'd encountered encountered and error and had to close." The problem file was AU_.EXE, which some sites say is spyware -- yet I ran 2 scans on it (and the whole file before trying to install) and it came back clean. What a mystery this is turning out to be.

I'm just going to uninstall the da%# thing, try to roll back to 9 or 10, and MS can keep their POS. This is ridiculous. Besides these problems, wouldn't one think they'd have included a simple routine to determine exactly what codecs, etc. your system needed, and then install them automatically? No, that would be far too logical, too simple, too smart.

Wish me luck~

#8 FireKracker

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Posted 07 October 2007 - 03:15 PM

I hate it when companies such as Sony install all this crap on your machine. Removing it can be a pain in the @ss. The first thing I do is to format the damm thing and set it up how I want.

Best of luck!
If all else fails, hit the reset button.
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#9 NorCal_Mike

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Posted 10 October 2007 - 10:59 PM

I hate it when companies such as Sony install all this crap on your machine. Removing it can be a pain in the @ss. The first thing I do is to format the damm thing and set it up how I want.


My brother bought a Dell a few yrs back and had nothing but problems with all the proprietary crap on it. After a brief attempt to "fix things," I formatted the drive and did everything myself. It worked like a champ after that.

This is the first laptop I've owned, and it didn't come with installation disks. The OS and all the sofware it came with resides in some hidden partition, near as I understand it, so I've been leary of doing a full format. I've had many custom built desktops to do hi-end graphics, etc., and have even built a few myself...so this really has me stumped. I don't know what else to try, except that some Guru here comes to the rescue! Haaaalp meee! :thumbsup:

Mike

#10 NorCal_Mike

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Posted 10 October 2007 - 11:01 PM

Forgot to put a link in that last post, regarding my other post on the Audio Video forum.

http://www.bleepingcomputer.com/forums/t/111767/autoruns-shows-these-as-missing-from-driver-folder/

(Told you I was desparate!)

#11 FireKracker

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Posted 11 October 2007 - 02:58 AM

BTW, what make and modle is your laptop? Is it possible to make a backup of this hidden partition?
If all else fails, hit the reset button.
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#12 NorCal_Mike

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Posted 11 October 2007 - 12:54 PM

Firecracker:

Here's some of the System Information I pulled on it recently, which might help. Categories were put in bold when I copied it to Word, but I've boldfaced some items within Categories so it's easier for you or anyone to find them.

For example, under Conflicts/Sharing I notice that HD Audio shares the same IRQ (16) with 3 other things. Not sure if this means anything or not.
Under Disk Drives, it appears there may be a partition where the factory software resides in case Restore is called for. What do you think? I sent an email to Sony two days ago -- not about that, but about the no audio/driver issue -- and haven't heard a word yet.

System Information
System Summary
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name xxxxxxxxxx
System Manufacturer Sony Corporation
System Model VGN-FS742

System Type X86-based PC
Processor x86 Family 6 Model 13 Stepping 8 GenuineIntel ~1729 Mhz
BIOS Version/Date Phoenix Technologies LTD R0080J1, 7/10/2005
SMBIOS Version 2.34
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name xxxxxxxxxxxxx
Time Zone Pacific Daylight Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.47 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.31 GB
Page File C:\pagefile.sys

Conflicts/Sharing
I/O Port 0x00000000-0x00000CF7 PCI bus
I/O Port 0x00000000-0x00000CF7 Direct memory access controller

I/O Port 0x00000070-0x00000070 Motherboard resources
I/O Port 0x00000070-0x00000070 System CMOS/real time clock

IRQ 23 Intel® 82801FB/FBM USB Universal Host Controller - 2658
IRQ 23 Intel® 82801FB/FBM USB2 Enhanced Host Controller - 265C

IRQ 16 Mobile Intel® 915GM/GMS,910GML Express Chipset Family
IRQ 16 Microsoft UAA Bus Driver for High Definition Audio
IRQ 16 Intel® 82801FB/FBM USB Universal Host Controller - 265B
IRQ 16 Generic CardBus Controller

IRQ 18 Intel® 82801FB/FBM USB Universal Host Controller - 265A
IRQ 18 Texas Instruments OHCI Compliant IEEE 1394 Host Controller

Memory Address 0xA0000-0xBFFFF PCI bus
Memory Address 0xA0000-0xBFFFF Mobile Intel® 915GM/GMS,910GML Express Chipset Family

Ports (2 items)
Serial
Name HDAUDIO SoftV92 Data Fax Modem with SmartCP
Status OK
PNP Device ID HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_104D0200&REV_0900\4&44996B3&0&0102
Maximum Input Buffer Size Not Available
Maximum Output Buffer Size Not Available
Settable Baud Rate Not Available
Settable Data Bits Not Available
Settable Flow Control Not Available
Settable Parity Not Available
Settable Parity Check Not Available
Settable Stop Bits Not Available
Settable RLSD Not Available
Supports RLSD Not Available
Supports 16 Bit Mode Not Available
Supports Special Characters Not Available

Parallel
None shown

Disk Drives
Description Disk drive
Manufacturer (Standard disk drives)
Model TOSHIBA MK8025GAS
Bytes/Sector 512
Media Loaded Yes
Media Type Fixed hard disk media
Partitions 2
SCSI Bus 0
SCSI Logical Unit 0
SCSI Port 0
SCSI Target ID 0
Sectors/Track 63
Size 74.53 GB (80,023,749,120 bytes)
Total Cylinders 9,729
Total Sectors 156,296,385
Total Tracks 2,480,895
Tracks/Cylinder 255
Partition Disk #0, Partition #0
Partition Size 6.01 GB (6,448,587,264 bytes)

Partition Starting Offset 32,256 bytes
Partition Disk #0, Partition 129,600 bytes)
Partition Starting Offset 6,448,619,520 bytes #1
Partition Size 68.52 GB (73,575,


Not sure if I mentioned this already, but yesterday I rolled back to WMP10, and that didn't work either. Starting to think about forgetting Microsoft and trying some other media player to see if that works. If so, what are the best ones? Lots to choose from it seems, like QuickTime, QCD and others, but don't have hours/days to research all the pro's/cons. Wikipedia has pretty good comparison charts, just as a place to start: http://en.wikipedia.org/wiki/Comparison_of_media_players

Thanks in advance for any help or suggestions,
Michael

#13 FireKracker

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Posted 11 October 2007 - 05:48 PM

Is this the laptop you have that's causing you problems? How long have you had your laptop? There should be software on your laptop to allow you to backup the software from the hidden partition onto DVD. Did you buy from a store or online?

If you want to try a couple of media players, have a look at Winamp for playing mp3's, I love the program. Secondly have a look at Media Player Classic (free) and Real Alternative a free alternative to the Real player and Quick Alternative takes care of all Quicktime media for free.

Edited by FireKracker, 11 October 2007 - 05:50 PM.

If all else fails, hit the reset button.
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#14 NorCal_Mike

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Posted 11 October 2007 - 07:02 PM

Is this the laptop you have that's causing you problems? How long have you had your laptop? There should be software on your laptop to allow you to backup the software from the hidden partition onto DVD. Did you buy from a store or online?


It's not the laptop. Everything else is working beautifully. It's just this damn sound issue plagueing me, and that only began after installing numerous MS updates, and deleting some of the propretary software I never used, which came with it.

This laptop was purchased from Office Depot around Oct. 2005, shortly before I moved to Maui for a year.:flowers: While there, I wasn't using a computer nearly as much as I did on the mainland, so updates slid by the wayside. Moved back to CA in Sept of 2006, went right back into TV advertising, and was busy setting set up a place, buying a car, plus a ton of stuff. Often brought home a laptop from the office, so this one saw relative light use. It was working fine, and I was very busy, so only recently got around to doing some cleanup /maintenance / updates.

For some time it had been running increasingly slow, but I recently figured out what was causing that and how to fix it. That had to do with a goofy quirk in XP, which causes it to change one's data transfer mode from Ultra DMA5 all the way down to PIO mode...and then locking it there. Little wonder it was running at a snails pace, yet these changes go on behind the scenes -- the user is never alterted to changes the OS is making.

I can Restore the OS or any program that came with it, and believe those things reside in a hidden partition. In the Start Menu you click on Vaio Support Central. That screen isn't a browser. On it are 16 main choices, from restoring just the OS or programs, to finding documentation, specifications, etc. When I click on Vaio Recovery, it loads a page with 5 specific choices: Create recovery disks, restore Windows only, restore "C" drive only, reinstall apps or drivers, restore full system. This has to be on the computer. Besides that I can hear the drive loading that page, what if you didn't have a net connection? Also, I called Office Depot in 2005, after getting home, opening the box, and finding no disks inside. As I recall, the guy told me the software was permanently backed up on the computer if a reinstall was ever needed. How one might access that area, let alone copy everything there to another drive, I have no idea. Personally, I like having disks which can be searched for specific files, such as drivers, etc. Owned lots of desktops, but this is my first laptop.

I found something on MS site about Realtek audio issues, relative to updates and the sequence in which they're installed. Going to try unistalling those listed and reinstall again. It's times like this I almost wish I hadn't quit drinking! :thumbsup:

Michael

#15 FireKracker

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Posted 12 October 2007 - 04:12 AM

Well I guess its just a case of downloading the appropiate sound drivers for you lappy installing and crossing your fingers.

If the above doesen't work, I'd personally, backup my documents and either restore the the lappy to its original state.
If all else fails, hit the reset button.
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