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Windows Startup Problem


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#1 tammyk

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Posted 03 October 2007 - 01:38 PM

I have recently had my computer affected by a virus (I think), upon rebooting or just turning on, the screen goes black with a small smiley face in the bottom left corner of the screen. I cannot get into windows or safe mode. Does anyone have any suggestions. I have scanned for viruses and spyware and nothing comes up. Help

Moderator Edit: Moved topic from XP Forum to the more appropriate forum. ~ Animal
EDIT: Too add the from forum for clarity

Edited by Animal, 03 October 2007 - 02:22 PM.


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#2 Animal

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Posted 03 October 2007 - 02:15 PM

I cannot get into windows or safe mode. I have scanned for viruses and spyware and nothing comes up.

I guess my first question, is if you were unable to boot into either windows or safe mode? How were you able to run any scans that would have detected malware? I think I am missing something here.

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#3 quietman7

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Posted 03 October 2007 - 02:16 PM

Welcome to BC tammyk

I cannot get into windows or safe mode. Does anyone have any suggestions. I have scanned for viruses and spyware and nothing comes up

How are you performing scans for malware if you cannot get into Windows or safe mode?

What were you doing before this issue began?
What OS (Win XP/2000, etc) are you using?
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#4 tammyk

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Posted 03 October 2007 - 02:19 PM

Sorry, The only way I can get into windows is by booting from a disk that I have: Powersuite 2007

Windows XP Home

It happened after someone clicked into a attachment sent to them.

Edited by tammyk, 03 October 2007 - 02:21 PM.


#5 quietman7

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Posted 03 October 2007 - 08:24 PM

Since you can boot into Windows, download and scan with SUPERAntiSpyware Free.
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under "General and Startup", make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Click Close to exit the program.
Download RogueRemover and save to you Desktop. (This program is for Win XP, 2000, NT only)
  • Double-click on rr-free-setup.exe to install in C:\Program Files\RogueRemover.
  • During the installation an icon will automatically be created on your Desktop.
  • Double-click on the RogueRemover icon to launch the program and select Check for Updates.
  • If prompted, click Download to receive the latest updates.
  • When completed, close the update window.
  • Select "Scan" and the program will walk you through the remaining steps.
Then perform at least one of these online Virus scans:
(The following require Internet Explorer to work. Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.)
ESET Nod32 Online Scanner
BitDefender Online Scanner <- Add a check by "Autoclean".
F-Secure Online Scanner <- Be sure to follow the directions on the F-Secure page for proper Installation. (also checks for rootkits).
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#6 buddy215

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Posted 03 October 2007 - 08:53 PM

Do you have a card reader?

http://www.bleepingcomputer.com/forums/lof...php/t75487.html
I have recently had my computer affected by a virus that, upon rebooting, goes to a small smiley face in the bottom center of the screen and reboots. This seems to be tied into a USB card reader I have plugged in. When I unplug the card reader, this problem does not happen. However, I've run MCFee Virus Scan 10, Spybot, Adaware, and Stinger and it does not pick up any virus - Although Spybot picked up 8 files and said there was an error finishing the scan due to Zlob & detected Smitfraud (? not sure if that qualifies as virus)...

More discussion and links in link below:
http://forums.cnet.com/5208-6142_102-0.htm...ssageID=2548650
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