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Right Click, Save As, Jpeg, 100% Cpu Lock Up

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#1 rjunk


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Posted 28 September 2007 - 02:49 PM

I have a Toshiba laptop that locks up in Internet Explorer 7 (Win XP Home) when I right click and save a picture. I did a system restore for about 2 weeks ago - before I noticed the problem. It did not fix.

Last week I downloaded a program from download.com that helped me recover some lost jpeg files off of a memory card. Since then I have had problems. Don't ask me what it was, because as a dummy, I don't remember - and of course, it's gone now. (It did work by the way.)

I am so completely frustrated that I just would like to use my windows recovery cd and start over. Will this repair my problem?


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#2 tg1911


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Posted 28 September 2007 - 05:10 PM

This is a registry edit.
Improper changes to the registry could render your computer inoperable.
Remember to backup the registry, before making any changes.
Instructions, on how to do that, can be found here:
How to back up, edit, and restore the registry
(I highly recommend, you make a copy of this article.)

Try this:

Enable or Disable Right Click Context Menu - #56, on the Right
(Select Enable)


Edited by tg1911, 28 September 2007 - 05:12 PM.

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#3 rjunk

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Posted 28 September 2007 - 05:51 PM

Thank you for the suggestion. Unfortunately, it was not successful. I backed up the registry, downloaded the edit, restarted and then attempted to right click, save a gif file to My Pictures. It locked up again. I could have ended IE from task manager, but I tried to close the window. It woudn't close on its own, I had to end the 'non responsive' program and sent the error to Microsoft. This is no different than before.

Should I go back to the old registry?

#4 Budapest


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Posted 01 October 2007 - 12:30 AM

I would try reinstalling IE7. Go Start > Control Panel > Add and Remove Programs and uninstall IE7. This will "roll you back" to IE6. Then visit Microsoft Updates and let it reinstall IE7.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 Rollin' Rog

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Posted 01 October 2007 - 10:52 AM

Can you test with another browser -- or a different User Account? You can enable the Guest Account for test purposes.

Also -- do ensure you have cleared the temporary internet cache in Internet Explorer's Internet Options.

Does the problem occur before or after you actually select "save image as"?
Microsoft MVP Shell/User

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