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Receiving Error: 'c:\docume~1\alluse~1\ Startm~1\programs\startup\ Ms_upd.exe


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#1 Diah

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Posted 27 September 2007 - 09:09 PM

Hi all. I've been receiving the above error message: C:\DOCUME~1\ALLUSE~1\STARTM~1\Programs\Startup\MS_UPD.EXE, accompanied by a small window that states 'The NTVDM CPU has encountered an illegal instruction. CS:0000 IP:0077 0PF0 3705 OC 02' the past two times I restarted my PC. I reformatted yesterday since my PC contracted the virus Win32:Virut last weekend and haven't had any problems until just this evening, after I'd reloaded and recovered all my old files from a portable hard drive (which I first scanned thoroughly with avast). I thought it might have something to do with the fact that I can't figure out what sound card I have; I'd written down 'SB Audigy 9000', but the PC's not recognizing the update I ran for that - it's not recognizing that I have a sound card at all and I know I do!

So far the error message doesn't seem to be causing any problems other than opening that little DOS-like window and then giving me the 'Send Error Report/Don't Send' message after I receive the 'illegal instruction' message.

What do I do about this? My late husband handled all the tech issues with our PCs, so this is my first time around doing the reformatting thing. Any help/advice would be much appreciated.

Also; how in the world do I determine what kind of sound card I have? Please excuse my ignorance; as I said, this is my first solo flight in this area. Should I not have run the SB Audigy update (I downloaded it on my late husband's PC (the one I'm using now) and transfered it to my PC, then ran it)? Before I reformatted I checked to see what kind of sound card was listed and it said 'SB Audigy 9000'; I knew I'd need the driver for that, so went to the Creative site & downloaded it. I can't find any discs for that in my husband's disc library, either (just one for the basic 'Creative Sound Blaster', and two more for 'Creative Sound Blaster Live!' - all of which claim I don't have that type of sound card). I figure I'm going to have to open up my CPU anyhow, since my husband had 'borrowed' my internal modem (he just hooked my PC up to connect online through his) and I want it back now, so I guess I if I knew what a sound card looked like I could make the proper ID.

I'm not sure that one has anything to do with the other, since I've run a bunch of updates & new installs of programs this evening such as Photoshop & MSOffice. In fact, come to think of it, it was after I'd reinstalled the MSOffice & rebooted that the error occured. Any connection do you think?

Thanks in advance for any help offered!

P.S. You can call me Dia. :thumbsup:

Edited by Grinler, 28 September 2007 - 01:30 PM.


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#2 acklan

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Posted 28 September 2007 - 12:49 AM

From what I am finding out with the information you provided you may be using the wrong drivers. That error message, "The NTVDM CPU has encountered an illegal instruction.", refers to a 16bit application error under NT\Win 2000\XP.
The first step would be to make sure you did not download a 98\ME driver instead of a XP drier.
The other thing to do would be to run the System File Checker (sfc). To run SFC go to Start then Run. Type in sfc /scannow and press enter. Make sure your Windows CD is in the drive. If SFC discovers a bad file it will replace it with the correct file from your Windows CD.
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#3 Diah

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Posted 28 September 2007 - 06:49 AM

Thanks acklan. I just tried to run 'sfc\scannow but kept getting the error message that Windows couldn't find it. Any further advice would be most welcome. Meanwhile I'll visit the Creative site again to see if I downloaded the wrong driver update. As I said, this doesn't seem to be affecting my PC other than giving me the error messages right after startup, but it does worry me just a tad.

Edit: Just tried running sfc \scannow (with the space after 'c') and a small DOS-like screen popped up briefly & then was gone. I have the XP disc in, but that's all that happened.

Edited by Diah, 28 September 2007 - 06:52 AM.


#4 Budapest

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Posted 28 September 2007 - 06:56 AM

You need the space after the c and you also need to use the / slash (not \).

sfc /scannow
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#5 Diah

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Posted 28 September 2007 - 08:26 AM

Okay; I ran the sfc /scannow and I'm still getting the same error. I'm afraid I'm going to have to do a reformat - again.

Also, my PC isn't recognizing my soundcard at all, as I said before. I know from the system info I had before I reformatted a couple days ago that the soundcard was listed as an SB Audigy 9000, but I have no disc for this to reinstall. Do I need to open up my CPU and physically check to see if the soundcard is still connected and exactly what type it is? I'm a total novice at this stuff (and have no idea what I'd be looking for), so your patience is appreciated.

#6 usasma

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Posted 28 September 2007 - 09:32 AM

Do you use a Windows CD to reformat - or do you use the CD's provided by the manufacturer of your PC?
Do you opt for a non-destructive restore (one that saves your data) or a destructive restore (which resets your computer to the state it was in when it left the factory)?

There's no need to open up the case at this point - you can download and install this free tool to detect your hardware: http://www.gtopala.com/index.html
Then, check in Device Manager (Go to Start...Run...and type in "devmgmt.msc" (without the quotes) and press Enter) for any red x's or yellow !'s. Let us know what you find.
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#7 Diah

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Posted 28 September 2007 - 10:27 AM

I use the XP Pro cd to reformat. I had to do a complete reformat two days ago because my PC contracted the Win32:Virut virus.

I did manage to determine that I do indeed have a Creative Labs Sound Blaster soundcard (yep - I peeked ;) ). I was able to install it (just the plain, basic version), and install the driver update which I'd downloaded from Creative's site. Unfortunately, I'm still not getting any sound from either system sounds, cd's, or tracks recorded on WinMedia, even though the Device Mgr. claims everything's working okay. I've checked & doubled-checked the connections for my headphones (don't use speakers), settings as well, and have troubleshooted in the Device Mgr. till I'm blue in the face! Still no sound coming from my PC. What am I doing wrong? Hopefully it's just some stupid noob mistake or something I'm overlooking.


Edit/Update:

Okay: I just ran the SIW tool as well as the devmgmt.msc and everything seems to be okay. I only had a bunch of yellow question marks under the 'Other Devices' (Ethernet, multimedia, etc.). I'm not sure what's normal or not as far as the data showing under 'Sounds', etc. in the SIW program. I've pasted the results here (for 'Creative Game Port' as well as 'Creative SB Audigy' - maybe someone else can tell the difference).


Creative Game Port:
Property Value
Device ID PCI\VEN_1102DEV_7003SUBSYS_00401102REV_03\43B1D9AB803940
Status 0x0180200a Started
Problem 0x00000000 (0)
Service gameenum
Capabilities 0x00000000
Config Flags 0x00000000
Class MEDIA
Manufacturer Creative
Hardware IDs PCI\VEN_1102DEV_7003SUBSYS_00401102REV_03
PCI\VEN_1102DEV_7003SUBSYS_00401102
PCI\VEN_1102DEV_7003CC_098000
PCI\VEN_1102DEV_7003CC_0980
Compatible IDs PCI\VEN_1102DEV_7003REV_03
PCI\VEN_1102DEV_7003
PCI\VEN_1102CC_098000
PCI\VEN_1102CC_0980
PCI\VEN_1102
PCI\CC_098000
PCI\CC_0980
Class GUID {4D36E96C-E325-11CE-BFC1-08002BE10318}
Location PCI bus 1, device 7, function 1
Bus number 0x00000001
Enumerator name PCI
Description Creative Game Port
Driver {4D36E96C-E325-11CE-BFC1-08002BE10318}\0019
Physical Object Name \Device\NTPNP_PCI0020
UI number 0x00000005
Bustype GUID {44203042-2046-4245-2043-382031302042}
Legacy bus type 0x00000005
Install State 0x00000000
Device Address 0x00070001
Device Configuration File c:\windows\inf\oem3.inf
Used File C:\WINDOWS\system32\drivers\gameenum.sys
InfPath oem3.inf
InfSection CtlGamePort_Device
InfSectionExt .NTx86
ProviderName Creative
DriverDateData 00 40 5F B6 CA CD C4 01
DriverDate 11-19-2004
MatchingDeviceId pci\ven_1102dev_7003subsys_00401102
DriverDesc Creative Game Port

Class MEDIA
Sound, video and game controllers
Installer32 MmSys.Cpl,MediaClassInstaller
EnumPropPages32 MmSys.Cpl,MediaPropPageProvider
TroubleShooter-0 hcp://help/tshoot/tssound.htm
Icon 3004

Creative SB Audigy:
Property Value
Device ID PCI\VEN_1102DEV_0004SUBSYS_00531102REV_03\43B1D9AB803840
Status 0x0180200a Started
Problem 0x00000000 (0)
Service ctaud2k
Capabilities 0x00000000
Config Flags 0x00000000
Class MEDIA
Manufacturer Creative Technology, Ltd.
Hardware IDs PCI\VEN_1102DEV_0004SUBSYS_00531102REV_03
PCI\VEN_1102DEV_0004SUBSYS_00531102
PCI\VEN_1102DEV_0004CC_040100
PCI\VEN_1102DEV_0004CC_0401
Compatible IDs PCI\VEN_1102DEV_0004REV_03
PCI\VEN_1102DEV_0004
PCI\VEN_1102CC_040100
PCI\VEN_1102CC_0401
PCI\VEN_1102
PCI\CC_040100
PCI\CC_0401
Class GUID {4D36E96C-E325-11CE-BFC1-08002BE10318}
Location PCI bus 1, device 7, function 0
Bus number 0x00000001
Enumerator name PCI
Description Creative Audigy Audio Processor (WDM)
Friendly name Creative SB Audigy
Driver {4D36E96C-E325-11CE-BFC1-08002BE10318}\0018
Physical Object Name \Device\NTPNP_PCI0019
UI number 0x00000005
Bustype GUID {44203042-2046-4245-2043-382031302042}
Legacy bus type 0x00000005
Install State 0x00000000
Device Address 0x00070000
Device Configuration File c:\windows\inf\oem2.inf
Used Files C:\WINDOWS\system32\ksuser.dll
C:\WINDOWS\system32\ksproxy.ax
C:\WINDOWS\system32\drivers\ks.sys
C:\WINDOWS\system32\drivers\drmk.sys
C:\WINDOWS\system32\drivers\portcls.sys
C:\WINDOWS\system32\drivers\stream.sys
C:\WINDOWS\system32\wdmaud.drv
C:\WINDOWS\system32\drivers\ctac32k.sys
C:\WINDOWS\system32\drivers\ctaud2k.sys
C:\WINDOWS\system32\drivers\ctoss2k.sys
C:\WINDOWS\system32\drivers\ctprxy2k.sys
C:\WINDOWS\system32\drivers\ctsfm2k.sys
C:\WINDOWS\system32\drivers\emupia2k.sys
C:\WINDOWS\system32\drivers\ha10kx2k.sys
C:\WINDOWS\system32\drivers\haP16v2k.sys
C:\WINDOWS\system32\drivers\haP17v2k.sys
C:\WINDOWS\system32\drivers\ha20x2k.sys
C:\WINDOWS\system32\drivers\pfmodnt.sys
C:\WINDOWS\system32\ctdlang.dat
C:\WINDOWS\system32\ctdnlstr.dat
C:\WINDOWS\system32\ctstatic.dat
C:\WINDOWS\system32\ctdaught.dat
C:\WINDOWS\system32\a3d.dll
C:\WINDOWS\system32\commonfx.dll
C:\WINDOWS\system32\ctaudfx.dll
C:\WINDOWS\system32\ctsblfx.dll
C:\WINDOWS\system32\cteapsfx.dll
C:\WINDOWS\system32\CTEXFIFX.dll
C:\WINDOWS\system32\CTHWIUT.DLL
C:\WINDOWS\system32\CT20XUT.DLL
C:\WINDOWS\system32\ctemupia.dll
C:\WINDOWS\system32\piaproxy.dll
C:\WINDOWS\system32\ctdproxy.dll
C:\WINDOWS\system32\sfman32.dll
C:\WINDOWS\system32\ctbas2w.dat
C:\WINDOWS\system32\ctsbas2w.dat
C:\WINDOWS\system32\SBAudigy.ico
C:\WINDOWS\system32\Audigy.bmp
C:\WINDOWS\system32\ctcoinst.dll
C:\WINDOWS\system32\ctdvinst.dll
C:\WINDOWS\system32\drivers\ctdvda2k.sys
CoInstallers32 CtDvInst.dll,CtDevCoInstProc
OriginalSourcePath c:\windows\temp\crf004\drivers\wdm
AssociatedFilters wdmaud,swmidi,redbook
Driver ctaud2k.sys
NTMPDriver ctaud2k.sys,sbemul.sys
InfPath oem2.inf
InfSection Audigy_Device
InfSectionExt .NTx86
ProviderName Creative
DriverDateData 00 C0 9D 16 D9 BC C6 01
DriverDate 8-11-2006
DriverVersion 5.12.4.1196
MatchingDeviceId pci\ven_1102dev_0004subsys_00531102
DriverDesc Creative Audigy Audio Processor (WDM)
SetupPreferredAudioDevicesCount 2

Class MEDIA
Sound, video and game controllers
Installer32 MmSys.Cpl,MediaClassInstaller
EnumPropPages32 MmSys.Cpl,MediaPropPageProvider
TroubleShooter-0 hcp://help/tshoot/tssound.htm
Icon 3004

Thanks again for any advice in helping to get my sound working!

Oh - btw - I'm not getting the error message right after startup anymore. Seems it went away when I installed the Sound Blaster disc & driver update. The little black window still opens very quickly, but goes away just as fast. Nevermind ... it's back again.

Edited by Diah, 28 September 2007 - 11:54 AM.


#8 Diah

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Posted 28 September 2007 - 12:21 PM

Rather than add to an already lengthy post, I thought I'd better start a new one for my newest question regarding why I'm not getting any sound. I noticed in the Device Mgr. that the drivers 'are not installed' for the Ethernet Controller, Multimedia Audio Controller, PCI Simple Communications Controller, SM Bus Controller & USB Controller (I don't use the RAID function-thingy). After searching around on the 'Net I got the impression that I was supposed to download 'chipset' driver updates. Could this have something to do with why my sound isn't working (especially the Multimedia Audio Controller)? My Motherboard is an ASUS A7N8X2.0, if that means anything.

Thanks again.

#9 WinCrazy

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Posted 28 September 2007 - 12:42 PM

Hi Diah.

Whenever you do a full XP install (not a Repair install) you will need to load all the drivers for the motherboard and any plug-in cards - like the Soundblaster. Since you know the make and model of the mobo, go to ASUS web site and download the latest drivers for it. Install those drivers.

It's best that when you know all devices are working that you simply burn all thoses drivers to a CD to have on hand in the future. Include those Soundblaster drivers, too. Label it with an indelible marker, put the CD in a sleeve or case and store it in a safe place. Sooner or later you are going to need that disc again. The same goes for the XP install CD.

#10 Diah

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Posted 28 September 2007 - 01:19 PM

Thanks Win! I'm downloading the Xonar Audio Card driver as I write this. I'm still checking on the ASUS site re: upgrade downloads for motherboards & Bios. I have no idea about plug-in upgrades. Any info on that subject would be appreciated!

Thanks again.

EDIT: This is absolutely hopeless!!! There's a yellow exclamation point in front of my Multimedia Audio Controller; the Xonar download didn't work because it appears you have to have 'Xonar' in the first place (which I don't). When I try to automatically update the driver for the multimedia audio controller, it tells me that it's 'nVidia' and I end up needing a disk, which I also do not have. Isn't there some sort of generic multimedia audio controller driver that I can download that'll work with my PC? I'm not even sure that that's the reason my sound still doesn't work, it's just a guess on my part. Can somebody help me please? I finally got the Sound Blaster installed to match my soundcard, and still no sound. What else do I need now?

Thanks.

Edited by Diah, 28 September 2007 - 03:17 PM.


#11 WinCrazy

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Posted 29 September 2007 - 09:09 AM

Apparrently this Xonar thing is supplied by Asus. Try Googling "asus xonar" for more detailed info.

This is what I discovered as the first hit when I Googled "xonar download". I don't know whether or not this one is the right one for your PC. Go to the Asus site, find your motherboard drivers again and look for a driver for a Xonar audio something-or-other.

ASUS Xonar D2/PM Audio Driver x32 5.12.01.0008.17.19




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