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Right Click Save As - Pc Locking Up.


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6 replies to this topic

#1 scotjohn

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Posted 27 September 2007 - 01:37 PM

Help !!! whenever I right click on an image whilst browsing the net and choose the " save picture as " option my pc will lock up, will then get a message saying non responsive programme and then a choice off sending the error to microsoft.

have tried eveything to remedy this problem, have ran all virus detection, spyware removers, etc, etc etc !! but the problem is still there.

did have this very same problem before and a little internet research revealed that one off the KB windows update files when used in conjunction with HP computers was said to cause this very problem, uninstalled this file and the problem did indeed dissapear but months later I have the problem all over again, have looked thru my add / remove programmes list and this particular KB file is not actually within so not sure where to turn next ??!!

anyone came across this very same problem before and managed to find out what was actually causing this ?? the pc is working perfectly in all other respects but would love to find a cure for this above problem.

anyone offer and advice ?? would be so much appreciatted !!

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#2 garmanma

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Posted 27 September 2007 - 01:53 PM

Which browser do you use?
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why won't my laptop work?

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#3 scotjohn

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Posted 27 September 2007 - 03:04 PM

Which browser do you use?
Mark



Sorry should have mentioned that, its internet explorer

#4 WinCrazy

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Posted 27 September 2007 - 04:25 PM

Hi scotjohn.

It's quite possible that this update was downloaded and installed again automatically. This would happen if you have Automatic updates turned on and when you uintalled it back then you did not tell Automatic Updates to never install it again.

The only way I know to get a particular update to never be installed is to set Automatic Updates to "Download but let me chhose when to install them". When that yellow shield appears (You Have Updates Ready to be Installed) in the System Tray you can double-click it to choose to look at all the updates that are waiting. You need to review each list and pick out the offending update if it is there. You can set it's status to not be installed at that time. At that point AU will pop up a box where you will have the option to tell AU to never install that update.

Perhaps there is an easier way to do this same thing, but at least this way works. I needed to keep IE7 from being installed and this method worked out fine. All other updates have been downloaded just fine.

#5 garmanma

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Posted 27 September 2007 - 04:51 PM

Try disabling Add-ons one at a time. Maybe one of those are messing with you. Go to Tools> Manage Add-ons
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#6 scotjohn

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Posted 28 September 2007 - 01:42 AM

Try disabling Add-ons one at a time. Maybe one of those are messing with you. Go to Tools> Manage Add-ons
Mark


Great stuff guys really do appreciatte your very helpful advice at least its gave me ideas on something else I can try to hopefully get rid off this annoying problem once again !!

am going to try this tools- manage add ons idea first, I take it if I disable eack enty it is just that disabling rather than actually getting rid off that particular add on ?? ie I will be able to click the disabled entry to come back again ?

bit confused if someone could just offer a bit off assurance , dont want to make things any worse !!

thanks again for now folks.

#7 WinCrazy

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Posted 28 September 2007 - 06:41 AM

You'll see that it just disables that add-on and puts it on the Disabled list. You can re-enable it at any time later.




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