Posted 26 September 2007 - 01:23 PM
I just spent a total of 10+ hours, and looking for more time with tech guys from India who work for a major AV suite-- they had remote control of my computer and I had the same problem.
The Windows Firewall could not get turned on, and that would not let their own firewall activate.
They said that
1) Anything from Symantec could be the problem because the apps all share some of the same kernels.
2) I had AVG, a free anti virus, and I uninstalled it via control panel. Nevertheless, they said that it still was running in memory. How??? I simply repeat his comments to me
To fix the problem, he did everything EXCEPT a new formatting and fresh install of XP. Now it is in the hands of a senior tier tech for resolving. Perhaps this may help you , getting rid of all Symantec programs (for a while) and your AV software. DISCONNECT YOUR INTERNET CABLE AS YOU DO THIS AS A CAUTION