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Can't Get Rid Of Dialer Generic--please Help

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Posted 24 September 2007 - 04:07 PM

I am running WindowsXP with Norton Internet Security suite. Norton virus scanner has picked up Dialer Generic but says it can't remove it from an "unsupported file". With a little help I traced it to a BTyahoo file and deleted it with my mouse menu [ which I now think was wrong I am told I should have used "shift+delete ]. I ran a scan and Norton then found it in the recycle bin from where I again deleted it using the mouse menu. I then ran another scan and Norton found it in a file called "system volume information" in the Restore folder. This is a hidden folder and when I tried to open it I was denied access. Is there anything I can do please. Please note I am an absolute newie fumbling around in the dark so please excuse any remarks that may appear stupid. P.S. I have run Spybot but that has not detected it.

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#2 oldf@rt


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Posted 24 September 2007 - 04:20 PM

Here is a link to the tutorial on the Windows XP system Restore. Once you read through it, you should have no problem removing that restore point.
The name says it all -- 59 and holding permanently

**WARNING** Links I provide might cause brain damage

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