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Mcafee virus alert


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11 replies to this topic

#1 tallbirches

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Posted 09 February 2005 - 09:13 AM

I have run SpyBot and Ad-aware. I have run Highjackthis and had it analyzed at Highjackthis .com. But can't solve the problem. I have talked to two agents at Mcafee and they tell me I have Spyware on my computer and the virusscan is elementing the virus but it is returning. The Virus alert says the virus has been deleted but as soon as I click "continue what I am doing" the popup disappears and returns immediately.

I have added my Highjackthis log

Attached Files



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#2 Grinler

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Posted 10 February 2005 - 10:58 AM

Do you know what this is:

O4 - HKCU\..\Run: [IconAlert] <INSTALLDIR>\IconAlert.exe

#3 tallbirches

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Posted 10 February 2005 - 04:22 PM

Yes, It,s a program that I,m into. I doubt this is the problem but I will delete it and see. (DIDN,T WORK)

I didn,t mention it earlier and I don,t know if this helps but the file infected and the virus are:

File C:\documents and settings\all users\documents\znksvc32.exe

Virus W32Gaobot.worm.gen.d



Could someone tell me where I can get info on reformatting??

Thanks

Edited by tallbirches, 10 February 2005 - 05:58 PM.


#4 Grinler

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Posted 10 February 2005 - 11:23 PM

I dont think yuou need to reformat. Does that file that you mentioned above exist?

#5 tallbirches

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Posted 11 February 2005 - 07:36 AM

When I try to delete the file the computer can,t find it

#6 Grinler

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Posted 11 February 2005 - 12:42 PM

Try this:

Please run two online virus scans:

http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://housecall.antivirus.com/

Then let us know if its working better and what the scans found.

#7 tallbirches

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Posted 12 February 2005 - 06:02 AM

I tried http://housecall.antivirus.com/ but there must be a problem with the program, could't get it to work for me.

However, I did a scan with
(http://www3.ca.com/securityadvisor/virusinfo/scan.aspx) and the result was clean. I then uninstalled Mcafee and did another scan with
(http://www3.ca.com/securityadvisor/virusinfo/scan.aspx) and here are the results

File Infection status Path

znksvc32.exe Win32.Aqobot.AOK infected C:\documents and
settings\
all users\
documents\

I deleted the file and re-installed Mcafee. I did a scan with Mcafee and the results was clean. I have had this problem for so long that I am still a little leary about it being fixed.

However, I would like to thank you for your help, it is greatly appreciated.

all the best

Hughie (tallbirches)


ps 1/2 hour later the bloody thing is back.

Edited by tallbirches, 12 February 2005 - 07:03 AM.


#8 Grinler

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Posted 12 February 2005 - 07:29 PM

Is this computer on a network? Do you have other computers on that network? This virus spreads by infecting your computer via network shares. So you may be fixing it and another computer is coming along and infecting you.

#9 tallbirches

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Posted 13 February 2005 - 09:59 AM

No I,m all by myself

#10 Grinler

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Posted 13 February 2005 - 10:41 AM

Is your mcafee virusscan fully updated..i also want you to go to www.windowsupdate.com and install all the latest updates available. Reboot and do the same. Make sure mcafee is fully updated and scan your computer. Clean whatever it finds.

Then go to :

http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

And let it clean whatever it finds.

Reboot and tell me what it finds

#11 tallbirches

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Posted 14 February 2005 - 09:47 AM

Mcafee ws updated. didn,t have service pack 2 downloaded for windows it was slowing down my computer. I downloaded it. Did a scan with Mcafee and http://www3.ca.com/securityadvisor/virusinfo/scan.aspx and they both showed clean.

The popup appears to be gone since yesterday Feb 14. Hopefully this solves the problem.

Thanks

Hughie (tallbirches)

#12 Grinler

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Posted 14 February 2005 - 03:21 PM

Excellent..let us know if it happens again


Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and reenable system restore here:

    Managing Windows Millenium System Restore

    or

    Windows XP System Restore Guide

    Renable system restore with instructions from tutorial above

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Commercial Spyware Removal/Protection Programs - If you feel more comfortable installing a commercial Spyware removal program then we recommend WebRoot's Spysweeper or Lavasoft's Ad-Aware Professional. There are many commercial products on the market, but unfortunately most are misleading and substandard. Both of the products we recommend here are proven to be excellent products and a worthy addition to the arsenal of software protecting your computer.

    Spysweeper Product Information
    Ad-Aware Pro Production Information


  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

    See this link for a listing of some online & their stand-alone antivirus programs:

    Virus, Spyware, and Malware Protection and Removal Resources

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Glad I was able to help.




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