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Heuristic.win32.dialer


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#1 satriani

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Posted 22 September 2007 - 04:30 PM

Hey friends , please do help me if possible. Ill detail my problem clearly.

I use windows XP

1. Every 15/20 minutes i get disconnected. I have noticed that a new connection with a wierd number
is added when i go to start->connect to . Even if i delete this it re-appears again.
Also if i immediately reconnect it shows error 633: another program trying to connect.try again later or sumthin like tht

2. After reading up a lot about this problem i have concluded that it is a dialer. I have done the following

a. Run avg anti-spyware --> shows temp folder to be infected with win***.tmp.exe files(does this everytime i run the scan.Delete it.Its back again and again)Shows heurestic.win32.dialer

b. Run spybot search and destroy --> shows presence of virtumonde

c. noticed the presence of wuaulct.exe process which i read was harmful in the task manager.

d. Have downloaded vundofix and it doesnt find anything

AVG 7.5 does not detect anything. And i cant download ad-aware or a download accelerator coz i keep gettin disconnected jus when the download is about to complete.

Please help me!

Edited by satriani, 22 September 2007 - 04:48 PM.


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#2 Canadia

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Posted 22 September 2007 - 04:55 PM

yea i know what u mean...my brother just got a ps3 like a month ago and since then i havent been able to stay on my connection much either but anyways yea i have AVG too and it doenst pick up anything either and another thing do u have wireless, cable, dsl or dial up...

#3 satriani

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Posted 22 September 2007 - 04:58 PM

im on a cable connection

#4 Canadia

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Posted 22 September 2007 - 05:04 PM

how long has this problem been happening?? cause i had the same problem and its only when my bro is on his ps3 cuz it takes up a lot of bandwith umm are you the only one on your connection or do you share you connection with anybody else?

Edited by Canadia, 22 September 2007 - 05:05 PM.


#5 satriani

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Posted 22 September 2007 - 05:06 PM

This has been happenin for atleast 3 weeks now... it stopped for a while n then its back again. Pleaase do help me. i dont share my connection with anyone else.

#6 Canadia

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Posted 22 September 2007 - 05:08 PM

umm do u have an game consoles that you play on the internet with...if soo try turning it or them off and then restart your computer and try again...and see if this help...and u might want to google your problem just too see if you can find more help

Edited by Canadia, 22 September 2007 - 05:09 PM.


#7 quietman7

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Posted 22 September 2007 - 05:35 PM

Have you tried doing your scans in "SAFE MODE"? Are you doing scans while logged into the Administrator's account or an account with administrator privileges?

Print out and follow the AVG Anti-Spyware Install-Scan Instructions

Also download and scan with SUPERAntiSpyware Free in "SAFE MODE".
Please update the defintions before performing a scan. If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.
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#8 satriani

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Posted 23 September 2007 - 12:37 AM

I did as you said, downloaded superanti spyware... ran it in safe mode and it detected 34 threats and its quarantined all of them....
I always log in in administrator mode....
what do i do next?

#9 quietman7

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Posted 23 September 2007 - 07:08 AM

Did you run AVG Anti-Spyware in safe mode? If so, did it detect/remove the dialer?

What is the location of that temp folder and what other files are there?
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#10 satriani

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Posted 23 September 2007 - 12:12 PM

Hey thanksssssssssssssssss!!!!

The problem seems to have been cured...
Superanti spyware did the trick....

Usually the infected files detected by avg would be in c:\windows\temp folder....

Any clean up u suggest?

Thanks a ton again..u made my day!

#11 quietman7

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Posted 23 September 2007 - 03:16 PM

Download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Then if all is ok, Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recent Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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