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Computer Has Become Very Slow...


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#1 nblues

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Posted 21 September 2007 - 09:00 PM

Hi my laptop computer has become very slow recently, especially when browsing, I've done virus and spyware check, removed some items but still it is very slow. I noticed the cpu is frequently 100% and usually I'm just using the browser, the free RAM available is usually very low and I don;t really have a lot of processes running? Here's my hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 下午 07:51:43, on 2007/9/20
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\QTRAYIME.EXE
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\system32\mspaint.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: 九方快速啟動.lnk = C:\WINDOWS\system32\QTRAYIME.EXE
O8 - Extra context menu item: 上傳到QQ網路硬碟 - C:\Program Files\Tencent\QQ\AddToNetDisk.htm
O8 - Extra context menu item: 新增到QQ自定義面板 - C:\Program Files\Tencent\QQ\AddPanel.htm
O8 - Extra context menu item: 新增到QQ表情 - C:\Program Files\Tencent\QQ\AddEmotion.htm
O8 - Extra context menu item: 添加到QQ自定義面板 - C:\Program Files\Tencent\QQ\AddPanel.htm
O8 - Extra context menu item: 添加到QQ表情 - C:\Program Files\Tencent\QQ\AddEmotion.htm
O8 - Extra context menu item: 用QQ MMS傳送該圖片 - C:\Program Files\Tencent\QQ\SendMMS.htm
O8 - Extra context menu item: 用QQ彩信發送該圖片 - C:\Program Files\Tencent\QQ\SendMMS.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java 主控台 - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: QQ - {c95fe080-8f5d-11d2-a20b-00aa003c157b} - C:\Program Files\Tencent\QQ\QQ.EXE (file missing)
O9 - Extra 'Tools' menuitem: 騰訊QQ - {c95fe080-8f5d-11d2-a20b-00aa003c157b} - C:\Program Files\Tencent\QQ\QQ.EXE (file missing)
O9 - Extra button: ICQ6 - {E59EB121-F339-4851-A3BA-FE49C35617C2} - C:\Program Files\ICQ6\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ6 - {E59EB121-F339-4851-A3BA-FE49C35617C2} - C:\Program Files\ICQ6\ICQ.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZONELABS\vsmon.exe

--
End of file - 5746 bytes



and my system info:

OS 名稱 Microsoft Windows XP Professional
version 5.1.2600 Service Pack 2 組建 2600
OS 廠商 Microsoft Corporation
系統名稱 USER-C77656E637
系統製造廠商 TOSHIBA
系統型號 DynaBook Satellite 1800
系統類型 X86-based PC
處理器 x86 Family 6 Model 8 Stepping 10GenuineIntel ~996 Mhz
BIOS version TOSHIBA Version 1.50, 2002/2/25
SMBIOS 版本 2.3
Windows 目錄 C:\WINDOWS
系統目錄 C:\WINDOWS\system32
開機裝置 \Device\HarddiskVolume1
地區設定 Taiwan
硬體抽象層 版本 = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
使用者名稱 USER-C77656E637\Owner
時區 China Standard Time
總共實體記憶體 RAM 384.00 MB
可用實體記憶體 59.11 MB
虛擬記憶體總計 2.00 GB
可用虛擬記憶體 1.96 GB
分頁檔空間 890.32 MB
分頁檔案 C:\pagefile.sys


anyone can help? thank you.

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#2 DaveM59

DaveM59

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Posted 01 October 2007 - 07:04 PM

Hi nblues,

Sorry for the delay, this forum is really swamped right now.

I do not see any signs of malware in your log.

The only thing out of the ordinary is this:

O9 - Extra button: QQ - {c95fe080-8f5d-11d2-a20b-00aa003c157b} - C:\Program Files\Tencent\QQ\QQ.EXE (file missing)

It appears that your Tencent QQ Instant Messenger installation is faulty. Did you uninstall the program deliberately?

If you did, it left some things behind. In that case, I will help you remove them.

If not, I suggest you remove the program and reinstall it. That should make it work again.

Now, your problem.

384 megs of RAM is marginal for a Windows XP SP2 installation. It will work, but you have to keep the number of running programs and services low.

However, you say your CPU usage often is at 100 percent. This indicates that CPU cycles, not RAM, is the cause of the slowdown.

Please open Task Manager and click the Processes tab. Check to see what process is using all the CPU cycles. Let me know what you find.

Dave

#3 DaveM59

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Posted 15 October 2007 - 05:29 AM

Due to lack of feedback, this topic is now closed. If you want it re-opened, please PM me and put the url in your request.

This applies to the original poster only. Everyone else please start a new topic.




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