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Ultimatedefender Question


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#1 Bob Arnold

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Posted 20 September 2007 - 02:51 PM

I've been infected by UltimateDefender for the past 2 weeks.

I've run all the programs you've suggested, plus a number of others.

No luck.

However, this morning, after not having done anything spacific to fight this thing yesterday or last night (I did notice that McAfee updated a few things this morning), I've not seen anything related to UltimateDefender today, and have spent 2-3 hours not seeing the darn thing. I do understand that it often disappears, then reappears shortly thereafter.

The only thing out of whack is what is specified as my home page when I click on Internet Explorer. (This is where the whole virus thing seems to usually start.)

My current home page for Internet Explorer is what (I think) was set by the virus (http://softwarereferral.com/......)

Now, when I double-click on Internet Explorer, the menu bar across the top of the page appears, but Internet Explorer does not go anywhere. Thus, I've been able to select programs from the Favorites menu and go about my business.

Is this a common thing?

Am I getting into trouble by resetting my Internet Explorer home page (msn) ?

I can do without ever seeing the home page (msn), if it means I won't see the virus again.

Comments? Thoughts?

thanks,

Bob A.

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#2 rookie147

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Posted 20 September 2007 - 03:42 PM

I've run all the programs you've suggested, plus a number of others.

What programs have you run?

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#3 quietman7

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Posted 21 September 2007 - 10:19 AM

Did you follow the the instructions in BC's self-help tutorial How to remove Ultimate Defender?
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#4 Bob Arnold

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Posted 21 September 2007 - 03:00 PM

I followed the steps in the Preparation Guide for use before posting a HijackThis Log.

I have not followed the instructions in BC's self-help tutorial How to remove Ultimate Defender, which I will do.

Thank you very much.

#5 quietman7

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Posted 21 September 2007 - 05:06 PM

In that case, when you are done with the tutorial, download RogueRemover and save to you Desktop. (This program is for Win XP, 2000, NT only)
  • Double-click on rr-free-setup.exe to install in C:\Program Files\RogueRemover.
  • During the installation an icon will automatically be created on your Desktop.
  • Double-click on the RogueRemover icon to launch the program and select Check for Updates.
  • If prompted, click Download to receive the latest updates.
  • When completed, close the update window.
  • Select "Scan" and the program will walk you through the remaining steps.
After that, download and and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Reboot in "SAFE MODE using the F8 method and launch SUPERAntispyware.
  • In the main screen, under "Scan for Harmful Software" click Scan your computer.
  • There are three scanning options. Choose "Perform Complete Scan" and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure they all have a checkmark next to them and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • Select close to exit the program and reboot normally.

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