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Security That Needs To Go!


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#1 crashman589

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Posted 20 September 2007 - 07:15 AM

All of a sudden my computer will not let me delete files out of my C drive.

It will also not let me access my internet properties or My Computer properties as well.

It explains it as restrictions on my computer do not allow me to do this and that i should contact my system administrator. The problem is i am the system administrator.

So i know it must be some sort of spyware.

What spyware/malware is it and how do i remove it?

I have already removed smitfraud from my comp so how do i get rid of this?

I used the smitfraud eliminator and it delted a lot of stuff, but it said it was unable to access my registry to delete files due to the fact that restrictions on my computer do not allow it.

I am the administrator so this error does not make sense.

How can I delete it?

speedy response is appreciated

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#2 quietman7

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Posted 20 September 2007 - 01:11 PM

...have already removed smitfraud from my comp so how do i get rid of this?

How. Did you follow the generic instructions for using SmitfraudFix in BC's self-help tutorial "How to remove the Smitfraud/Generic Zlob"?
(scroll down to where it says Removal Instructions)
If you have downloaded SmitfraudFix previously please delete that version and download it again as the tool is frequently updated!

If not, do so, then download RogueRemover and save to you Desktop. (This program is for Win XP, 2000, NT only)
  • Double-click on rr-free-setup.exe to install in C:\Program Files\RogueRemover.
  • During the installation an icon will automatically be created on your Desktop.
  • Double-click on the RogueRemover icon to launch the program and select Check for Updates.
  • If prompted, click Download to receive the latest updates.
  • When completed, close the update window.
  • Select "Scan" and the program will walk you through the remaining steps.
Next, download RatsCheddar.zip and save it to your desktop. This is a Policy Controller program written by Rathat to remove certain restrictions on XP systems often disabled by malware.
  • Extract (unzip) the file to the desktop. (Click here for information on how to do this if not sure.)
  • Double-click on RatsCheddar.exe to launch the tool.
  • Select Enable for everything listed, then click Exit.
  • Restart your computer.
Warning: This program was developed for Windows XP ONLY. Do not run this program in any other Operating System.

Then download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Reboot in "SAFE MODE using the F8 method and launch SUPERAntispyware.
  • In the main screen, under "Scan for Harmful Software" click Scan your computer.
  • There are three scanning options. Choose "Perform Complete Scan" and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure they all have a checkmark next to them and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • Select close to exit the program and reboot normally.

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#3 crashman589

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Posted 20 September 2007 - 05:16 PM

ok i did that and it still will not allow me to access my desktop properties, My computer Properties, My registry, or Control panel

It says "This operation has been cancelled due to the restrictions in effect onthis computer. Please contact your system administrator."


but i am the system administrator.
\
any other ideas?

#4 Vaerli

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Posted 20 September 2007 - 05:24 PM

have your tried deleting things in safe mode?

I find that if I do a system restore after I get rid of the problem, then it typically fixes any problems with internet or the like.

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#5 quietman7

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Posted 20 September 2007 - 05:25 PM

Please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. If you can't perform a step, then skip and continue with the next. In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install HJT in the proper location.)

If HijackThis will not run, try renaming it. Open the HijackThis Folder, find the HijackThis.exe file, right-click on it and select rename. Type Scanner.exe and hit "Enter". Double-click on Scanner.exe (which is still HijackThis) and then run your scan. If needed, change the .exe to something else such as .bat, .com, .pif, or .scr. Example: Scanner.bat or Scanner.com

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

Edited by quietman7, 20 September 2007 - 05:26 PM.

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#6 crashman589

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Posted 20 September 2007 - 06:41 PM

well a system restore fixed the problems with no major file losses....


thanks for all the advice:]

#7 quietman7

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Posted 20 September 2007 - 08:42 PM

Your welcome. :thumbsup:
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