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Whats Going On? Virus?

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#1 Kurt 22

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Posted 18 September 2007 - 10:33 PM

I have a Dell dimension E521 running Windows XP. There are 3 people that use it, my sister, my dad and myself. We have been having problems with it for a while. Once in a while, when someone logged on, the screen resolution and color settings would reset to the lowest settings. The only way to fix this would be to restart the computer. Lately this has been happening every time someone logs onto the computer, and the only way to fix it is to restart the computer. Because of this, there is never more than one person logged onto the computer at a time. Also, every time someone logs onto the computer, the windows installer window pops up and tries to install PhotoGallery, or at least that's what it seems to be doing. My question is:what is causing all this? Is it a virus? How do I fix it? I don't really know much about software, I'm more of a hardware guy, so any help would be appreciated.

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#2 quietman7


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Posted 19 September 2007 - 01:22 PM

What OS (Win XP/2000, etc) are you using? What type of anti-virus are you using? Have you performed any anti-spyware scans? Have you tried doing your scans in "SAFE MODE"? Are you doing scans while logged into the Administrator's account or an account with administrator privileges?

Download and install the Windows Installer CleanUp Utility:
  • Double-click on msicuu2.exe and click "Next".
  • Accept the license agreement, click "Next", then click "Next" again.
  • Click "Finish" when done.
  • Go to Start > Programs and click on Windows Install CleanUp to launch the program.
  • In the list of Install Products, check to see if the program for which you are getting the Windows Installation pop up is present.
  • If so, highlight that entry, then click on the "Remove" button.
    Reboot when done and then reinstall the programs if you still want to use it.

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