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Adware/spyware?


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6 replies to this topic

#1 RevoZ

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Posted 17 September 2007 - 08:04 PM

i know the generous people are often very busy, but i was wondering if i could get some help.
i have the same exact problem as [topic="DexIsBest"]http://www.bleepingcomputer.com/forums/t/107293/infected-with-anti-spy-storm-spyware/[/topic], and i was unsure wether or not its okay to follow the instructions given in his topic to save time. otherwise, could one of you nice folks help me out?

Edited by RevoZ, 18 September 2007 - 07:45 PM.


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#2 jgweed

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Posted 18 September 2007 - 08:44 AM

There appears to be a problem with your link, so we cannot determine what the instructions were.
Cheers,
John
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#3 quietman7

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Posted 18 September 2007 - 09:14 AM

You need to be carefull when following specific instructions provided to someone else. Instructions given to victims, especially in the HJT forum, have been posted by a forum staff expert to fix that particular members problems, NOT YOURS. Using someone else's fix instructions could lead to serious problems with your operating system.

Its best you tell us what specific issues YOU are having rather than point to someone else.
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#4 RevoZ

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Posted 18 September 2007 - 07:46 PM

fixed link: http://www.bleepingcomputer.com/forums/t/107293/infected-with-anti-spy-storm-spyware/
sorry
please tell me what i need to do to receive help :<

#5 quietman7

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Posted 18 September 2007 - 09:18 PM

Go to Start > Settings > Control Panel, and double-click on Add/Remove Programs. From within Add/Remove Programs highlight "AntispyStorm" (if listed) and select Remove.

Next, download RogueRemover and save to you Desktop. (This program is for Win XP, 2000, NT only)
  • Double-click on rr-free-setup.exe to install in C:\Program Files\RogueRemover.
  • During the installation an icon will automatically be created on your Desktop.
  • Double-click on the RogueRemover icon to launch the program and select Check for Updates.
  • If prompted, click Download to receive the latest updates.
  • When completed, close the update window.
  • Select "Scan" and the program will walk you through the remaining steps.
Then download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Reboot in "SAFE MODE using the F8 method and launch SUPERAntispyware.
  • In the main screen, under "Scan for Harmful Software" click Scan your computer.
  • There are three scanning options. Choose "Perform Complete Scan" and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure they all have a checkmark next to them and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • Select close to exit the program and reboot normally.
Post back if your still having problems afterwards.
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#6 RevoZ

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Posted 19 September 2007 - 09:00 AM

i downloaded SUPERAntiSpyware and Ad-Aware but every time i try to execute either it says

C:\Documents and settings\lollerskaits\desktop\SUPERAntiSpyware(aaw2007).exe
Only part of a ReadProcessmemory or WritepProcessMemory requ8est was completed


as for RogueRemover, it gives me an error saying
C:\dOCUME~1\lOLLER~1\Desktop\RR-FRE~1.exe
the NTVDM CPU has encountered an illegal instruction.
CS:056f IP:0204 OP:63 68 65 2f 31 Choose 'close' to terminate the application

i try clicking the ignore button, but it just closes anyways >>

i tried downloading Another Task Manager 3.0, seeing as mine is disabled, but every time i try to run it it gives me a 'fatal error' message

EDIT: im running Windows XP SP2

EDIT2: i have a cheap computer, so for some reason i cant do the f8 method, i have to use MSconfig

Edited by RevoZ, 19 September 2007 - 09:05 AM.


#7 quietman7

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Posted 19 September 2007 - 09:16 AM

There seems to be a lot of issues going on with your system that will require further investigation and a deeper look as to what's causing your problems by creating a hijackthis log

Please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. If you can't perform a step, then skip and continue with the next. In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install HJT in the proper location.)

If HijackThis will not run, try renaming it. Open the HijackThis Folder, find the HijackThis.exe file, right-click on it and select rename. Type Scanner.exe and hit "Enter". Double-click on Scanner.exe (which is still HijackThis) and then run your scan. If needed, change the .exe to something else such as .bat, .com, .pif, or .scr. Example: Scanner.bat or Scanner.com

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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