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Stop:c000021a Error


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#1 Gary Pick

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Posted 17 September 2007 - 11:13 AM

Turned on the computer this morning and received a blue screen after typing in password. Message is:

Stop:c000021a fatal system error. The windows logon terminated unexpectedly with status of 0xc0000096

I have XP on now and Dell never sent a disc with XP. I do have Vista for my laptop. Can this be placed on the other computer and if so How since I can not get in at this time.

Gary

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#2 WinCrazy

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Posted 17 September 2007 - 12:13 PM

Hi Gary Pick.

Do you have Roxio GoBack (included with Norton System Works) installed:

If so: MS KB316503

If not:
<h1 class="title">How to troubleshoot a "STOP 0xC000021A" error</h1>

#3 usasma

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Posted 19 September 2007 - 06:40 AM

Here's a link to another article for XP Pro: http://support.microsoft.com/?kbid=318666&sd=RMVP

This can also be a symptom of a malware infection and you may have to reinstall Windows if you can't get into it. I'd suggest contacting Dell for the restore disks for your system.

More info on these errors can be found at these links:
http://aumha.org/a/stop.php#0x21a
http://www.osronline.com/ddkx/ddtools/bccodes_45uv.htm
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