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Assistance Needed Please


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8 replies to this topic

#1 Jgraham82

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Posted 17 September 2007 - 10:35 AM

I have never had anyone look at this before, but my performance is slipping of late. Any advice would be appreciated.

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#2 teacup61

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Posted 28 September 2007 - 05:03 PM

Hello Jgraham82,

Welcome to Bleeping Computer :flowers:

Sorry about the delay.:thumbsup: If you still need help, please post a new HijackThis log to make sure nothing has changed, and I'll be happy to look at it for you.

Thanks,
tea
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Error reading poptart in Drive A: Delete kids y/n?

#3 Jgraham82

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Posted 01 October 2007 - 11:47 AM

Here is a log that I have just run. Any assistance would be appreiated.

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#4 teacup61

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Posted 01 October 2007 - 01:49 PM

Hello,

I notice that you have Spybot's TeaTimer running. While this is normally a wonderful tool to protect against hijackers, it can also interfere with the fixes. So please disable TeaTimer by doing the following:
1) Run Spybot-S&D
2) Go to the Mode menu, and make sure "Advanced Mode" is selected
3) On the left hand side, choose Tools -> Resident
4) Uncheck "Resident TeaTimer" and OK any prompts

You can reenable TeaTimer once your system is clean.

Go to start -> control panel -> Display properties -> Desktop -> Customize Desktop... -> Web tab, then uncheck and delete everything you find in there (except for "My current home page"),

Also remove the checkmark from the the Lock Desktop Items box if it is checked.
Apply.
Apply and Exit Display properties.

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Post that log in your next reply please, along with a new HijackThis log.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall.

Please also let me know how your computer is running now. :thumbsup:

Thanks,
tea
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

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Error reading poptart in Drive A: Delete kids y/n?

#5 Jgraham82

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Posted 02 October 2007 - 11:28 AM

Tea-

Thank you so much for your response. :thumbsup:

I followed your instructions and here are the two files you requested.

I really cannot tell yet if there is any differnce in the speed.

Thanks again!

JG

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#6 teacup61

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Posted 03 October 2007 - 09:30 AM

Hello,

You're welcome. :thumbsup:

We need to disable your Windows Defender Real-time Protection as it may interfere with the fixes that we need to make.
  • Open Windows Defender.
  • Click on Tools, General Settings.
  • Scroll down and uncheck Turn on real-time protection (recommended).
  • After you uncheck this, click on the Save button and close Windows Defender.
After all of the fixes are complete it is very important that you enable Real-time Protection again.

Please run HijackThis! and click "Scan." Place checks next to the following entries, if present:

O2 - BHO: (no name) - @?B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: (no name) - p?497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - blank (file missing)
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - (no file)
O2 - BHO: (no name) - ?A7D7D-6927-48C8-A975-17DF180C71AC} - (no file)
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZUYYYYYYYYUS
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://wdownload.weatherbug.com/minibug/tr...Transporter.cab?


Close all browsers and other windows except for HijackThis!, and click "Fix checked".

Reboot your computer.

Your Java is way out of date, which leaves your computer vulnerable.

Updating Java
  • Download the latest version of Java Runtime Environment (JRE) 6u3.
  • Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6-windows-i586.exe to install the newest version.
In your reply, please post a new HijackThis log and let me know how it's running now. :flowers:

Thanks,
tea
Please make a donation so I can keep helping people just like you.
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Error reading poptart in Drive A: Delete kids y/n?

#7 Jgraham82

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Posted 04 October 2007 - 08:43 AM

Tea-

I have complete your instructions again, and the machine seems to be working much better. Per your request, here is the next Hijack log.

Thanks

JG

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#8 teacup61

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Posted 04 October 2007 - 09:49 AM

Good morning JG :flowers:

That looks really good, and I'm glad it's running well. :thumbsup:

Please delete ComboFix and its accompanying folder C:\Qoobox. Empty your Recycle bin and reboot your computer.

Be sure and reenable Windows Defender!

If there are no further problems, you get the standard speech. You already have some of these implemented, so very good :

Below I have included a number of recommendations on how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously! These few simple steps can stave off the vast majority of spyware problems.

Regularly go to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows, including the latest version of Internet Explorer. This can patch many of the security holes through which attackers can gain access to your computer. You should also turn on the Windows automatic update feature.

You should definitely maintain a firewall. Some good free firewalls are Kerio, or Outpost
A tutorial on understanding and using firewalls may be found here.

In order to protect yourself against spyware, you should consider installing and running the following free programs:

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

IE/Spyad:
It places over 5000 malicious websites and domains in your IE's restricted zone.
IE/Spyad

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

* Avoid illegal sites, because that's where most malware is present.
* Don't click on links inside popups.
* Don't click on links in spam messages claiming to offer anti-spyware software; because most of these so called removers ARE spyware.
* Download free software only from sites you know and trust. A lot of free software can bundle other software, including spyware.

Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/

Please make sure to run your antivirus software regularly, and to keep it up-to-date.

Take care!
tea
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

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Error reading poptart in Drive A: Delete kids y/n?

#9 teacup61

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Posted 08 October 2007 - 11:03 AM

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

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Error reading poptart in Drive A: Delete kids y/n?




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