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Computer Won't Let Me Log In

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3 replies to this topic

#1 Deborito


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Posted 15 September 2007 - 01:03 PM

I have a Dell Windows XP. I was downloading AVG AntiMalware free 30 day trial. It was almost to the end of installing when it froze up. I tried Ctrl, Alt, Delete. Nothing happened, everything was frozen, so I turned off the computer and it rebooted. Now when it gets to the login screen, where you click on your login icon the login line doesn't come down. I can't go any further. What do I do next?

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#2 Guest_ptts17_*


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Posted 15 September 2007 - 01:06 PM

try system restore the download again!!

#3 haycg


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Posted 15 September 2007 - 10:30 PM

1-Boot to Safe Mode by tapping the F8 key while booting
2-Choose safe mode, Press Enter
3-Select operating system, Press Enter
4-Click Administrator Account
5-Windows is running in Safe Mode, Click YES

Click Start - all programs - accessories - system tools - system restore.
Restore to an earlier date.

#4 Deborito

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Posted 16 September 2007 - 11:30 AM

Thanks so much Haycg! :thumbsup: Your suggestions were very detailed and worked perfectly!
Thanks again, Debbie

Edited by Deborito, 16 September 2007 - 11:31 AM.

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