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In Desperate Need Of Help D=

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3 replies to this topic

#1 emmit


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Posted 13 September 2007 - 09:00 PM

Hello to all!

I have a serious problem with my computer. I boot it p and log in like normal and all is fine. but nothing loads or runs at all. no programs. all the shortcuts on my desktop do not work and all i can open is mozzila firefox and internet explorer. i cannot download new programs to help me out. please any help will be greatly appreciated.

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#2 emmit

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Posted 13 September 2007 - 09:28 PM

Please i need some help. Anybody

#3 annabackwards


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Posted 14 September 2007 - 12:45 AM

:flowers: to BC, emmit

Sorry about the delayed reply. Try booting in safe mode.

Reboot into Safe Mode by continuously tapping the F8 key as soon as the computer begins to boot. A menu should come up where you will be given the option to enter Safe Mode.

Then try to run your programs. Please reply with a response as to whether you are able or not.

Good luck :thumbsup:

Edited by annabackwards, 14 September 2007 - 12:46 AM.

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#4 quietman7


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Posted 14 September 2007 - 10:02 AM

What OS (Win XP/2000, etc) are you using? What type of anti-virus and anti-spyware programs are you using? As annabackwards says, you should perform scans with them all in safe mode.

If afterwards, you still cannot boot normally or download anything. then you are going to need access to another computer (family member, friend, etc) with an Internet connection.

Please download the following programs and save to a USB stick or CD:
Sysclean Package. Be sure to print out the "How to use Sysclean Package Instructions".
Virus Pattern Files - (Pattern files are usually named lptxxx.zip, where xxx is the pattern file number)
ATF Cleaner
Dr.Web CureIt

Now since you cannot boot normally, boot into safe mode and transfer all these programs directly to the Desktop of your computer.

For the Sysclean Package do this:
  • Create a new folder on drive "C:\" and rename it Sysclean - (C:\Sysclean).
  • Place the sysclean.com inside that folder.
  • Extract (unzip) the lptxxx.zip pattern file into the Sysclean folder where you put sysclean.com. DO NOT scan yet.
Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: Some anti-virus programs such as Avast will alert you to a virus attack when running sysclean so it's best to disable them before going to the next step.

Scan with Sysclean as follows:
  • Open the Sysclean folder and double-click on sysclean.com to start the scanning process.
  • Put a check mark on the "Automatically clean or delete infected files" option by clicking in the checkbox.
  • Click the Advanced >> button.
  • The scan options appear. Select the "Scan all local fixed drives".
  • Click the "Scan button" on the Trend Micro System Cleaner console.
  • It will take some time to complete. Be patient and let it clean whatever it finds.
  • Another MS-DOS window appears containing the log file (sysclean.log) generated in the same folder where the scan is completed - C:\Sysclean.
  • To view the log, click the "View button" on the Trend Micro System Cleaner console. The Trend Micro Sysclean Package - Log window appears.
    • The Files Detected section shows the viruses that were detected by System Cleaner.
    • The Files Clean section shows the viruses that were cleaned.
    • The Clean Fail section shows the viruses that were not cleaned.
  • Exit when done.
When using Sysclean its best to use the Administrator's account or an account with Administrative rights otherwise you will not have access rights to scan some locations. You can also Use the "Run As" Command to Start a Program as an Administrator. Even when doing that, the scanning process may result in "Access Denied" messages for some files. This is normal because these files are protected by the system.\

When done, try to reboot normally. If you still cannot do that, then reboot again in safe mode and scan with Dr.Web CureIt as follows:
  • Double-click on cureit.exe to start the program. An "Express Scan of your PC" notice will appear.
  • Under "Start the Express Scan Now", Click "OK" to start. This is a short scan that will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it.
  • Once the short scan has finished, Click Options > Change settings
  • Choose the "Scan tab" and UNcheck "Heuristic analysis"
  • Back at the main window, click "Select drives" (a red dot will show which drives have been chosen)
  • Then click the "Start/Stop Scanning" button (green arrow on the right) and the scan will start.
  • When done, a message will be displayed at the bottom advising if any viruses were found.
  • Click "Yes to all" if it asks if you want to cure/move the file.
  • When the scan has finished, look if you can the next icon next to the files found. If so, click it, then click the next icon right below and select "Move incurable".
    (This will move it to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if it can't be cured)
  • Next, in the Dr.Web CureIt menu on top, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done and try to reboot your computer normally.

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