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HP PSC 2175xi AiO installation problem


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9 replies to this topic

#1 DrunkenLullaby

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Posted 07 February 2005 - 04:03 PM

A while back I had some major spyware and trojan problems and in the process of getting rid of them my All in One printer/scanner/copy quit working right. So I tried to uninstall it but it wouldn't let me do it so I just started deleting all of the software manually. After I did that I attempted to reinstall the software with a my AiO_2_4_1_020_Am CDRom but it wouldn't install and I would get this message.

Hewlett-Packard All-in-one
A more recent version of software for this product is already installed on
your computer.
Simply connect the device to your computer and the software will
automatically recognize the device.

So, then I went on the Hewlett-Packard website and downloaded the HPAiOScrubber software. I did every thing it said, over and over again and still everytime I went to try installing the software I get the same message.

Hewlett-Packard All-in-one
A more recent version of software for this product is already installed on
your computer.
Simply connect the device to your computer and the software will
automatically recognize the device.

I then downloaded the latest drivers and software for the hp psc 2175xi all-in-one from the website, it was a wopping 166 mb., and it took all night, and still when I attempted to install it, it gave me the same message.

I called the Hewlett-Packard people, who treated me like bleep and requested I pay them before they help me even though I have a one year warrenty since the purchase date. They were saying it was expired, even though It hasn't been a year yet.

Anotherthing that quit working the same time the HP AiO was the windows help software. I haven't tried repairing that yet, but if anyone can help me, I'd appreciate it. HP sure hasn't. :thumbsup:

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#2 phawgg

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Posted 07 February 2005 - 05:03 PM

I think we can help.

The message implies that the software will recognize "it" after connecting it.

So, that rings a bell.

When you disconnect the multi, and re-connect it, the
"new hardware wizard" should pop up in response to the
"new hardware found".

Actually this action can be somewhat frustrating and confusing.

So, it is required that you follow the prompts of the "wizard".

I have found that you can meet with mixed success doing this.

Things like "unsigned" software warnings.
You need to choose from where to load the drivers
(when in fact some, at least, reamain to trigger the warning you are getting)

Also found on occasion is the "we can't locate the proper files" message when you know darn well those files are on the CD in the tray.

OK.

Two basic things come to mind.

One:
The installation of the drivers needed to make the multi work are installed
but you might not have unplugged the multi and then plugged it back in
so that the process is done in the right sequence.

Two:
The installation of the drivers (and/or it's update you mentioned) hasn't been
accomplished exactly right.

Before advancing any further, I'd ask if you have tried the unplugging.
Next, what the wizard step-by-step leads to.

Please post details again.
:thumbsup:
patiently patrolling, plenty of persisant pests n' problems ...

#3 DrunkenLullaby

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Posted 07 February 2005 - 07:33 PM

Yup, i've tried Unplugging and plugging it back in while installing the software, in every combination imaginable.
It always gets to 27% complete and quits installing giving me that message.

Hewlett-Packard All-in-one
A more recent version of software for this product is already installed on
your computer.
Simply connect the device to your computer and the software will
automatically recognize the device.

and I know that I don't have a more recent version of this software installed because:
1. I have the newest available software there is.
and 2. I have already deleted the software off my computer.

I can get the printer to work by going to control panel and installing it there but the scanner needs the other stuff that's after the 27% completion. I've also tried going into the CD and installing all the installer files it has but always get errors.

I think there's a trace of the old software somewhere in my computer that keeps triggering that message and makes it think I already have it installed, when I know that I don't.

Please HELP!! it's driving me nuts :thumbsup:

#4 phawgg

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Posted 07 February 2005 - 09:11 PM

my guess is that the registry has entries left over from the uninstalls.
they are triggering the message.

I wouldn't indesciminately try to remove HP related files.
(My luck it would cripple the HP PC.)
BTW, it is a Hewlett-Packard or Compaq PC?

Using a good registry cleaning program after installs/uninstalls
is a good practice.
So is defragging, BTW, but it wouldn't
effect the "partial uninstallation" that this problem seems to be.

This one is shareware,
at $16.95 being one of the least expensive I've used.
I think you have 30 days to use it.

mace RegSupremePro

Unless you can determine for a fact
a file(s) belongs to the multi-peripheral
drivers and/or is one bundled with the package
that is on the install CD... best leave it alone
if you have other HP devices.

I still think the problem lies in the sequence(s) being followed.
No mention of windows finding new hardware tips me to that.
(I use winXP. I assume the other versions act similarly in this regard, though)
So, I'd unplug it, do another uninstall as you have before, of the multi-peripheral
software that you have installed. Keep the downloaded upgrade in a file
by itself to use later if needed.
then search and delete files you know relate to the installation
of the peripheral.

After installing the RegSupremePro I'd open it up and
have it search for useless reg entries.
I'd select all of those for removal.

Then I'd plug the multi back in and click on the
"found new hardware popup" and select "let windows find the drivers"
just to see what / where that leads to.

Probably a dead end, so at that point I'd
exit the wizard, reboot the PC and start over with
a different choice for the wizard.

This time I'd tell it I'm using from a location I know.
The installation CD.

Maybe some of that will work for you.[B]

Edited by phawgg, 07 February 2005 - 09:22 PM.

patiently patrolling, plenty of persisant pests n' problems ...

#5 DrunkenLullaby

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Posted 08 February 2005 - 08:10 PM

Well, I defragged the computer, and downloaded that program and erased a couple thousand unessary registries. Then I followed the installation like you said, and I still get the same problem.

Another thing I forgot to mention, is that a when I originally uninstalled it I was able to re-install it using the cd. But then I had restored the computer to an earlier date, because I was having other problems with my p.c.. After the restore it put the old messed up version back on, but this time I wasn't able to even open it, then when I tried to uninstall it, it wouldn't work. So that's where I started deleted files that I thought Had any thing to do with it. And Now I can't re-install it.

Oh yeah I have an H.P. computer, H.P. printer, and H.P. Monitor. It's a fairly stable p.c., but H.P.'s service sucks. :thumbsup:

#6 TexasAngel67

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Posted 09 February 2005 - 03:03 PM

I'd simply select a System Restore date that is PRIOR to ever having installed the All-in-one software.

#7 DrunkenLullaby

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Posted 09 February 2005 - 07:41 PM

The Software came with my computer, I got a whole H.P. set up and plus I had to turn off the restore to a earlier date thing to fix another problem, which erased the earlier dates. All I could do to restore is the full restore which would delete everything thing, and I have too much work in this p.c. to do that.

I was wondering if there is anyway to bypass that stupid message and install over any old stuff that remains in the computer anyways. I've notice some installations give you the option to install older versions over newer ones on some programs. Is it even possible? To just bypass the stupid message? :thumbsup:

#8 phawgg

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Posted 10 February 2005 - 03:20 AM

I've been in your situation (to a degree, I'm thinking)
and faced the annoyance of a persistant error.

Gradually it becomes apparent that the time
best spent is that which gets the data and my work
off the PC onto CD so I can do a fresh, clean install of windows.

I guess I expect to have to learn from my mistakes.
But, several hours with the CD-RW,
the CD's to reload,
a copy of my download programs & Favorites

and I'm good to go again.

I usually try to place my stuff in better organization, too
when I put it back on.

I usually find I don't need it all back on, too.
Speed doing everything improves after I reload.

my two cents worth... I don't have a better answer, sorry. :thumbsup:
patiently patrolling, plenty of persisant pests n' problems ...

#9 DrunkenLullaby

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Posted 10 February 2005 - 09:52 PM

I think I may end up doing that. Thanks for the help anyways. I liked the registry cleaning program too! :thumbsup:

#10 phawgg

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Posted 10 February 2005 - 10:09 PM

RegSupreme Pro is a good one to have.
Price is low, the control you have using it is high.

There are free registry tools, but require that
you know pretty much what you are doing and
that translates to slower using 'em.

Enough information is presented by the mace software
so you can make informed choices.
It doesn't take long using winXP before you
find, after installs & uninstalls, moving shortcuts
and various other tweaks & "experiments",
that even if no malware is involved you still need to
keep an eye on the registry,
the startups,
what individual program files are enacted, etc.

Good luck in "reorganizing" with a fresh start.
Keep us posted if you wonder about things.
We (I) can't always help exactly,
but will always support the effort to get better
understanding of using the PC in general.
patiently patrolling, plenty of persisant pests n' problems ...




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