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Word / Excel Crashing When Clicking File->open


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2 replies to this topic

#1 kohl

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Posted 13 September 2007 - 01:37 PM

First time poster here! I am helping a user of ours in Atlanta who is having odd behavior with MS Word 2003 and Excel. Detect&Repair also causes application crash. Anything stand out in this log?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:18:29 PM, on 9/13/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Cisco\CSAgent\bin\CSAControl.exe
C:\Program Files\Cisco\CSAgent\bin\leventmgr.exe
C:\Program Files\LANDesk\Shared Files\residentagent.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\LANDesk\LDClient\LocalSch.EXE
C:\WINDOWS\system32\CBA\pds.exe
C:\PROGRA~1\LANDesk\LDClient\issuser.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\LANDesk\LDClient\softmon.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\LANDesk\LDClient\webportal\sdclientmonitor.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\SpeedswitchXP\SpeedswitchXP.exe
C:\Program Files\CMS Peripherals\BounceBack Professional\BBLauncher.exe
C:\Program Files\Cisco\CSAgent\bin\okclient.exe
C:\Program Files\USR WLAN\USR 22Mbps WLAN Adapter\USRWLAN.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\temp\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ddilink.ddiworld.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SDClientMonitor] "C:\Program Files\LANDesk\LDClient\webportal\sdclientmonitor.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
O4 - HKCU\..\Run: [SpeedswitchXP] C:\Program Files\SpeedswitchXP\SpeedswitchXP.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: BounceBack Launcher.lnk = ?
O4 - Global Startup: Cisco Security Agent.lnk = ?
O4 - Global Startup: U.S.Robotics WLAN Adapter Configuration Utility.lnk = C:\Program Files\USR WLAN\USR 22Mbps WLAN Adapter\USRWLAN.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\JavaSoft\JRE\1.3.1_19\bin\npjava131_19.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\JavaSoft\JRE\1.3.1_19\bin\npjava131_19.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://public.ddiworld.com
O15 - Trusted Zone: http://tss.ddiworld.com
O15 - Trusted Zone: ddilink.ddiworld.net
O15 - Trusted Zone: http://ddilink.ddiworld.net
O15 - Trusted Zone: http://ddiworld.ddiworld.net
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1156771133181
O16 - DPF: {646A5614-F65C-11D2-87A2-006008A1F891} (AxNavBar Control) - http://eclient.ddiworld.com/psecrm/fsCtrls.cab
O16 - DPF: {9B57C630-AA6E-440D-8D44-D34542E5531A} (SendMail Class) - https://www115.livemeeting.com/etc/static/O...MailObjects.cab
O16 - DPF: {BB8B9052-8D27-45D4-B79F-84946D41EBF7} (Office Live Meeting Presentation-Upload Control) - https://fwd115.livemeeting.com/etc/place/OS...loadControl.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = US.DDI.NET
O17 - HKLM\Software\..\Telephony: DomainName = US.DDI.NET
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = US.DDI.NET
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = US.DDI.NET
O20 - AppInit_DLLs: csauser.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: LANDesk® Management Agent (CBA8) - LANDesk Software, Ltd. - C:\Program Files\LANDesk\Shared Files\residentagent.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Security Agent (CSAgent) - Cisco Systems, Inc. - C:\Program Files\Cisco\CSAgent\bin\CSAControl.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Intel Local Scheduler Service - LANDesk Software, Ltd. - C:\Program Files\LANDesk\LDClient\LocalSch.EXE
O23 - Service: Intel PDS - LANDesk Software Ltd. - C:\WINDOWS\system32\CBA\pds.exe
O23 - Service: LANDesk Remote Control Service (ISSUSER) - LANDesk Software, Ltd. - C:\PROGRA~1\LANDesk\LDClient\issuser.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: LANDesk® Software Monitoring Service (Softmon) - LANDesk Software, Ltd. - C:\Program Files\LANDesk\LDClient\softmon.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 8074 bytes

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#2 amateur

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Posted 27 September 2007 - 07:10 PM

Hello and welcome to BC.

Sorry for the delayed reply. Nothing suspicious in the log.

#3 amateur

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Posted 03 October 2007 - 08:19 AM

Due to lack of response, this thread will now be closed. If you need this topic reopened, please PM me with the address of the thread.and we will reopen it for you. This applies only to the original topic starter. Everyone else please begin a New Topic.




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