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Cannot Connect To Internet

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#1 madtowngurl


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  • Gender:Female
  • Location:Wisconsin
  • Local time:06:35 AM

Posted 13 September 2007 - 11:07 AM

My boyfriend has a new laptop and has wireless internet just like all the other computers in our home. All the other ones connect fine, but his will not. Says he has excellent connection on the wireless internet manager, yet when he accesses a website, says it cannot connect. Our ISP was out and they got it to connect to home page only (which is only once in a while), and then it disconnects even when we even hardwire it directly to the modem.
We have made sure it is on our wireless connection, that the network key is correct, and all, and still nothing.
The ISP says it is the computer, yet everything else works fine.
Any ideas on what else we can try?
We cannot afford to take it to a tech for help.
Don't make me mad, or I'll stab you with my gun!

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#2 jhsmurray


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Posted 13 September 2007 - 01:05 PM

Assuming you are using a windows machine with 2000/XP/Vista:

Whenever you have a chance, click Start -> Run and type cmd in the textbox.

First try to ping any site on the internet. From the command prompt, type ping www.google.com and post back wth results.

At the command prompt, type ipconfig /all and hit the enter key. anything interesting there? Is there an ip address for the wireless? If so, what is it? If it says "media disconnected" for the wireless please be sure to include that too.

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