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I'm Infected With Heur/malware


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#1 Equine

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Posted 12 September 2007 - 03:58 AM

Hey folkz!

Here is my problem:
A few days ago my computer was infected by HEUR/MALWARE (at least that is what my crappy Ashampoo software said). My main program - I don't know it's exact name but it is better known as AVK - found a lot infected files but they were put into quarantine and AVK was not able to disinfect my files. The problem about that is that all the infected files are *.exe out of system32 in Windows. For example I was not able to call the taskmanager any more. After that I installed this Ashampoo-whatever-crap but it just crashed my computer down. Now I cannot even start up windows because the explorer.exe is infected (I think).
I've tried some Virus-Deleter via DOS but with no success.

Now that I've lost about one-third of my life-time I'm about to abolish my computer.
I have surely learned my lesson. Nonetheless I hope I can revive my beloved PC ^^ with your help.

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#2 quietman7

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Posted 12 September 2007 - 09:18 AM

Some anti-virus programs have the ability to detect unknown viruses of various types using heuristic algorithms detection routine designed to detect common malware characteristics. This technology uses an expert system to analyze the cataloged behaviors and assess the likelihood of viral infection. HEUR/Malware is a heuristic detection routine and is often reported when a program seems to contain suspicious functionality.

What OS (Win XP/2000, etc) are you using? Have you performed any anti-spyware scans?

Can you boot into "SAFE MODE"? If so, perform your anti-virus scan in this mode along with any other anti-spyware program (i.e. Spybot, Ad-aware, Superantispyware, etc) you may have.
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#3 Equine

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Posted 13 September 2007 - 07:34 AM

I'm using Win XP and I've never used any Anti-Spyware-program. I also tried to boot in Safe Mode, but - and that's why I think the explorer.exe is damaged - the desktop and background is shown, as admin I'm also able to run the task manager but I cannot run the explorer.

#4 quietman7

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Posted 13 September 2007 - 08:59 AM

I'm not sure specifically what you mean when saying "tried to boot in Safe Mode, but..."

If you can get into safe mode, try using System Restore from a command prompt in "SAFE MODE" to return to a previous state before your problems began.

If you can't boot into safe mode and can't boot into normal mode, then you can try using the "Recovery Console". Also see "How to perform a Repair Install".
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